After initial contact with my insurance company AA at 7.00pm, AX contacted me within 30 mins, arranged for my car to be picked up by the repairing garage and the hire car delivered by the next morning... Voir plus
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Lisez les avis des autres
Absolutely fantastic service from AX. They contacted me via my dealership, took all the details in one phone call and arranged a very lovely courtesy car for 2 weeks whilst my car was repaired. They... Voir plus
Unsatisfactory communication, understanding and seem to just want to accept the 1st payout possible just to try get things moving. Loads of issues from start to even right now. Submitted a complaint.... Voir plus
L'entreprise a répondu
Everything was handled perfectly. They kept me informed at every step and communicated the next steps promptly, so I didn't have to chase anything up. I bought my insurance through AA. After a non-fa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Écrit par l'entreprise
- Our promise
- To put you at the centre of everything we do.
Coordonnées de contact
Unit 605, B24 9FD, Birmingham, Royaume-Uni
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Non fault claim
From start to finish, the staff were absolutely brilliant — friendly, welcoming and genuinely helpful. Nothing was ever too much trouble, and they made the whole experience as stress-free as possible.
Always kept in the loop via telephone, text or email and prompt with curtesy car too.
Hopefully I won’t have a non fault claim in the future but if so I wouldn’t hesitate to use them again! ⭐⭐⭐⭐⭐

Réponse de AX
Very very good service
Very very good service
Very good customer service
Very good delivery service and very good person how deliver person

Réponse de AX
From start to finish excellent
From start to finish excellent. Nothing to much trouble.

Réponse de AX
Excellent service and very helpful staff
I had a very good experience with AX. The service was professional and helpful throughout the process. The staff were friendly, communication was clear, and everything was handled smoothly. I really appreciate their support and would recommend their service.

Réponse de AX
They dealt with my incident quickly and…
They dealt with my incident quickly and expertly. They were always pleasant when corresponding to me.

Réponse de AX
Very helpful and explained everything…
Very helpful and explained everything clearly.

Réponse de AX
Good Service
AX was very helpful throughout the process,I had a problem with the first hire car and it did not take time to get a better one.except that there some staff members that were not helpful otherwise ovarally AX was good

Réponse de AX
Excellant service
The hire car was there the next day the delivery driver was brilliant had a walk round the car with me showed me all the controls and everything went on holiday had to return the car but when i got back there was another car waiting for me excellant service

Réponse de AX

Réponse de AX

Réponse de AX
Involved in no fault accident
Involved in no fault accident, had to deal with 6 different sets of people to get repairs done. AX got the claim business - but can't understand older folks do not all do business by iphone. Can't or won't deal with email info, so got annoyed when I asked for help from the garage to send photos and dashcam. Had to provide personal info to several different firms, then denied I had sent it. Got the car repaired at my choice of venue - they wanted to send me somewhere I didn't know and don't trust the area. Delivered a hire car and insisted I use it - not equivalent to my own, then failed twice to collect it having made appointments to do so. Very involved saga taking 6 weeks, never speaking to same person twice. Not to be recommended. Driver collecting hire car was very pleasant & helpful though - one and only positive!

Réponse de AX

Réponse de AX
Great delivered car where i droped my…
Great delivered car where i droped my car off ,Great friendly service fantastic car clean overall great expwrience with Ax
Cant fault them at all thank you

Réponse de AX
Easy to deal with and was kept fully…
Easy to deal with and was kept fully informed at ll times.

Réponse de AX
Prompt delivery of vehicle kept in loop…
Prompt delivery of vehicle kept in loop with regard to progress with repairs to own vehicle nice clean car provided easy drop off when returned

Réponse de AX
A mixed bag
Communication was good, clear and delivered by friendly staff. Unfortunately information wasn't always accurate. I was told my courtesy car would be delivered on a certain date which was 2 days before my own vehicle went in for repair. At the other end I had a message to say my car would be ready for collection on 29 Sept, after I had already collected it on 28 Sept. This clearly demonstrates poor communication between AX and the repairers Prestige. On the plus side the courtesy car provided suited my needs perfectly.

Réponse de AX
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