AX Avis 

14 188
•
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

After initial contact with my insurance company AA at 7.00pm, AX contacted me within 30 mins, arranged for my car to be picked up by the repairing garage and the hire car delivered by the next morning... Voir plus

Noté 5 sur 5 étoiles

Absolutely fantastic service from AX. They contacted me via my dealership, took all the details in one phone call and arranged a very lovely courtesy car for 2 weeks whilst my car was repaired. They... Voir plus

Noté 3 sur 5 étoiles

Unsatisfactory communication, understanding and seem to just want to accept the 1st payout possible just to try get things moving. Loads of issues from start to even right now. Submitted a complaint.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Everything was handled perfectly. They kept me informed at every step and communicated the next steps promptly, so I didn't have to chase anything up. I bought my insurance through AA. After a non-fa... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de location de voitures

Écrit par l'entreprise

Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.

It's no accident people use AX

Écrit par l'entreprise

Our promise
To put you at the centre of everything we do.

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

14 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(14 188)

3 087 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Non fault claim

From start to finish, the staff were absolutely brilliant — friendly, welcoming and genuinely helpful. Nothing was ever too much trouble, and they made the whole experience as stress-free as possible.
Always kept in the loop via telephone, text or email and prompt with curtesy car too.
Hopefully I won’t have a non fault claim in the future but if so I wouldn’t hesitate to use them again! ⭐⭐⭐⭐⭐

1 octobre 2026
Avis spontané
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Réponse de AX

Great to hear - thanks for your review - andtThanks for choosing AX! 😊

Noté 5 sur 5 étoiles

Very very good service

Very very good service
Very good customer service
Very good delivery service and very good person how deliver person

1 octobre 2026
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Réponse de AX

Great to hear - thanks for your review 😊

Noté 5 sur 5 étoiles

Excellent service and very helpful staff

I had a very good experience with AX. The service was professional and helpful throughout the process. The staff were friendly, communication was clear, and everything was handled smoothly. I really appreciate their support and would recommend their service.

1 octobre 2026
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Réponse de AX

Great to hear - thanks for your review 😊

Noté 4 sur 5 étoiles

Good Service

AX was very helpful throughout the process,I had a problem with the first hire car and it did not take time to get a better one.except that there some staff members that were not helpful otherwise ovarally AX was good

1 octobre 2026
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Réponse de AX

Thank you - we're grateful of your feedback.

Noté 5 sur 5 étoiles

Excellant service

The hire car was there the next day the delivery driver was brilliant had a walk round the car with me showed me all the controls and everything went on holiday had to return the car but when i got back there was another car waiting for me excellant service

1 octobre 2026
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Réponse de AX

Great to hear - thanks for your review 😊 We're pleased we could help following the accident.

Noté 5 sur 5 étoiles

Very efficient

Very efficient
Always in contact
Absolutely no complaints at all

24 septembre 2026
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Réponse de AX

Thank you! 😊

Noté 1 sur 5 étoiles

Involved in no fault accident

Involved in no fault accident, had to deal with 6 different sets of people to get repairs done. AX got the claim business - but can't understand older folks do not all do business by iphone. Can't or won't deal with email info, so got annoyed when I asked for help from the garage to send photos and dashcam. Had to provide personal info to several different firms, then denied I had sent it. Got the car repaired at my choice of venue - they wanted to send me somewhere I didn't know and don't trust the area. Delivered a hire car and insisted I use it - not equivalent to my own, then failed twice to collect it having made appointments to do so. Very involved saga taking 6 weeks, never speaking to same person twice. Not to be recommended. Driver collecting hire car was very pleasant & helpful though - one and only positive!

30 septembre 2026
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Réponse de AX

Thanks for reaching out - we're really disappointed to hear your feedback and we're sorry for any inconvenience caused.

Your claim will be reviewed and your comments will be used to see where we can make any improvements to our customers' experience. Please accept our apologies again.

Noté 5 sur 5 étoiles

Great delivered car where i droped my…

Great delivered car where i droped my car off ,Great friendly service fantastic car clean overall great expwrience with Ax
Cant fault them at all thank you

30 septembre 2026
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Réponse de AX

We're pleased we could help following the accident.

Noté 4 sur 5 étoiles

Accommodating

No question was a problem.

23 septembre 2026
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Réponse de AX

Thank you - we're happy to hear this.

Noté 4 sur 5 étoiles

A mixed bag

Communication was good, clear and delivered by friendly staff. Unfortunately information wasn't always accurate. I was told my courtesy car would be delivered on a certain date which was 2 days before my own vehicle went in for repair. At the other end I had a message to say my car would be ready for collection on 29 Sept, after I had already collected it on 28 Sept. This clearly demonstrates poor communication between AX and the repairers Prestige. On the plus side the courtesy car provided suited my needs perfectly.

30 septembre 2026
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Réponse de AX

Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.

Your comments will be used to see where we can make any improvements to our customers' experience.

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