After initial contact with my insurance company AA at 7.00pm, AX contacted me within 30 mins, arranged for my car to be picked up by the repairing garage and the hire car delivered by the next morning... Voir plus
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Lisez les avis des autres
Absolutely fantastic service from AX. They contacted me via my dealership, took all the details in one phone call and arranged a very lovely courtesy car for 2 weeks whilst my car was repaired. They... Voir plus
Unsatisfactory communication, understanding and seem to just want to accept the 1st payout possible just to try get things moving. Loads of issues from start to even right now. Submitted a complaint.... Voir plus
L'entreprise a répondu
Everything was handled perfectly. They kept me informed at every step and communicated the next steps promptly, so I didn't have to chase anything up. I bought my insurance through AA. After a non-fa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Écrit par l'entreprise
- Our promise
- To put you at the centre of everything we do.
Coordonnées de contact
Unit 605, B24 9FD, Birmingham, Royaume-Uni
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4,5
Excellent
14 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Car accident
Great from the moment I contacted them and very helpful throughout the process
3 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Horrible experience
Horrible experience. Customer service terrible, non-responsive. Turn and run if you ever see this company approach to ‘help’ you
3 octobre 2026
Réponse de AX
Your comments are really disappointing to hear and we are sorry that you don't feel we assisted with your clam.
Your Claims Advisor will review your claim to see how we could've done things differently and will be in touch should we need anything further. In the meantime, we are grateful of your feedback as this will be used to see where we can make any improvements to our customers' experience; and we are sorry for any inconvenience caused.
Well repaired.
Everything about about the handling went well immediately after the accident.
Information on the progress of the repair could have been better.
Return of both the repaired vehicle and hire car were handled well.
3 octobre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
Fantastic service
Fantastic service! Nothing was too much trouble when I was getting my hire car. Polite, helpful staff who we always able to accommodate my needs.
1 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
AX took care of everything
AX took care of everything. Car repair and hire car quickly arranged.
2 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Réponse de AX
Thanks for choosing AX!
Everything was made clear and easy
Everything was made clear and easy. The delivery person was polite and explained everything clearly to me . Instructions was easy to follow and what needed to be done to protect myself and the company.
2 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Incredibly helpful and cooperative. Would recommend!
AX were incredibly helpful and cooperative during what most would describe as a difficult period. It was nothing the sort with AX as they kept in constant contact with myself to inform me of the progress of my repairs and the hire vehicle was sorted promptly. Would definitely recommend.
2 octobre 2026
Réponse de AX
Thank you! 😊 We're pleased we could help following the accident.
From start to finish everybody has been…
From start to finish everybody has been so helpful making the whole experience so much less stressful,Ax and the hire car company and lookers who repaired my vehicle have all been brilliant and so professional they keep you up to date with the process, i Cannot think of anything that could make the process any better thank you all for your services.
2 octobre 2026
Réponse de AX
Great to hear - thanks for your review and for choosing AX! 😊
Excellent service and Customer Care
Excellent service and Customer Care.
Staff were very friendly, helpful and professional at all times.
They made the journey simple and effortless for me. From first contact until completion of my vehicle being returned.
Thank you all.
2 octobre 2026
Réponse de AX
Great to hear - thanks for your review and for choosing AX! 😊
Dragged on far to long
The people were easy to deal with however it took them 5 days to deliver a courtesy car and after 7 weeks the claim had still not been settled, I then intervened and had the claim settled through my own insurers which was completed in 6 days.
I was passed onto them by The AA whom I was insured through but will not be renewing my motor insurance with them as it dragged on far to long.
You state in your reply "We're sorry to hear some of the service wasn't up to our usual standard" leaving a "Carer" (which you were informed of) for 5 days without transport falls far short of any acceptable standard I have experienced in my lifetime.
Furthermore you sent me an email on 02/Oct/2026 (after this trust pilot review) stating "We're still working on your claim" when in reality the claim was handed over to my own insurers on 16/Sept/2026, it would seem to me that your standards are continuing to slip.
2 octobre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments are really disappointing to hear and the team will be in touch when reviewing your claim should we need anything further.
In the meantime, we are grateful of your feedback as this will be used to see where we can make any improvements to our customers' experience.
Excellent from start to finish
Very professional from start to finish kept informed with every step of the process
2 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
They told us they would pick up and…
They told us they would pick up and deliver vehicle on truck then they refused to use a truck to deliver from crew to Birmingham. We won’t use that service again.
Hire van was removed days before return of our vehicle left us with limited transportation.
We used the hire van for I’m sure less than 50 miles to the local shops and was advised the windscreen has a crack which is nothing to do with us.
24 septembre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your claim will be reviewed and one of the team will be in touch should they need further information. Please accept our apologies again.
Lied to on a regular basis constantly…
Lied to on a regular basis constantly having to chase up updates after 30 days was told to go through my own insurance and pay my exess for a no fault accident and give the courtesy car back caused more hassle than it was worth took 3 months to get the repairs done on my car at a cost to me
1 octobre 2026
Réponse de AX
Thanks for reaching out - we're really disappointed to hear your feedback and we're sorry for any inconvenience caused.
Your claim will be reviewed and your comments will be used to see where we can make any improvements to our customers' experience. Please accept our apologies again.
Customer service was friendly
Customer service was friendly , supportive and professional throughout . I was regularly informed and the information I was given was clear and concise.
24 septembre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Much delayed service but in the end…
Much delayed service but in the end good result.
The staff at BRC, especially Nadine, was very helpful and courteous. Pick up and delivery were perfect.
24 septembre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
Great service
A great service, clear communication and really supported me with my claim. Highly recommended
1 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Quickness of recovery and courtesy car…
Quickness of recovery and courtesy car the same day top marks and friendly staff.
1 octobre 2026
Réponse de AX
Thank you - we're happy to hear this.
Non fault claim
From start to finish, the staff were absolutely brilliant — friendly, welcoming and genuinely helpful. Nothing was ever too much trouble, and they made the whole experience as stress-free as possible.
Always kept in the loop via telephone, text or email and prompt with curtesy car too.
Hopefully I won’t have a non fault claim in the future but if so I wouldn’t hesitate to use them again! ⭐⭐⭐⭐⭐
1 octobre 2026
Avis spontané
Réponse de AX
Great to hear - thanks for your review - andtThanks for choosing AX! 😊
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