AX Avis 

Having an accident when not even your fault is always stressful. However AX provided excellent and quick car hire and kept me updated through out the repair journey. Great job AX.

Everything went above and beyond to help me.
It was a pleasure to deal with AX from start to finish they kept me informed

Kathleen

Excellent service kept me informed very fast in resolving issues would highly recommend

Great service from start to finish ..

Very quick and kept me informed throughout

The service I received initially was very good staff were very helpful no complaints whatsoever my issues came towards the end when courtesy vehicle needed to be returned. I was told by all parties yourselves the body shop etc that my car would be ready on Monday 28 September as I work for myself I cleared my diary for that day contacted any clients I had booked in and rearranged for a different date so I wasn’t letting people down last minute as this is not very professional and doesn’t look good witch is quite important when you work for yourself. I received a phone call from the bodyshop at 4-30 pm on the 24th to say my car was ready to pick up I was still out a work and needed to remove all my belongings from vehicle clean it and then do a 15 mile journey before 5pm when body shop closed so I explained it would be impossible given the time frame and also couldn’t do Friday as I had clients booked in and as explained above couldn’t just let them down without any notice so agreed with body shop I would pick vehicle up and return courtesy car on the Saturday morning which they seemed more than happy with . I went about my business but the started receiving messages emails and even phone calls saying I must return vehicle by the end of business on the Friday the 25th even though the 28th had been pre arranged so in my mind I was actually returning vehicle 2 days early . As stated up until then found the whole process pretty painless but found this strange to be quite stressful unsettling and almost quite threatening and then had to go through the process of completing a extension for although as previously stated I wasn’t actually extending anything

Handled my case great and lent me a great car for a couple off weeks

Everything went smoothly from the first phone call to last .

My experience was good. The car was good except the fact that the wipers were not working well in the rain.

Very good all round

Very helpful and kept me informed and updated during the whole process.

Ax are very good 5 stars. However in the case of my claim the repair provider chosen being “Activate accident repair” were average at best. I asked for them to quote some additional private work to refit a sill trim that had come away, the quoted £1000 (they are obsessed with charging premium insurance prices even to domestic customer jobs). Anything out of the ordinary that is not just a spray job they just don’t care and instead are most disingenuous with their pricing. They also half painted over the parking sensors. (Not even consistent with their mistakes) Avoid! This is what is wrong with the insurance world every trades person has lost their pride in workmanship for smash and grab frequent high value insurance jobs charging what they feel like. I have now had the trim refitted for £50 at an approved underbody lanaguard rust protection approved bodyshop.

The service from AX was impressive from the start, mainly because of the excellent communication. They were in contact immediately my case was referred to them by my insurance company. At the time we were on holiday and the day after we returned home the hire car arrived. AX kept in regular contact re my car being taken to the garage for repair and updating me on progress. They arranged for the repaired car to be brought back to me and for the hire car to be collected at the same time. Absolutely no hassle! A further plus point of AX was that you could always contact them easily by phone, with a person answering quickly and providing an efficient service. My car was also repaired to my full satisfaction. I really cannot fault the service provided to me by AX.

Took 3 month to then tell me there isn’t enough evidence and I would have to pay for damages myself, rang yous to arrange the hire car to be picked back up from mine at a certain time as I was at work till 11:30am and the lady I spoke to was nasty and miserable and said she can’t do anything about it so I had to call work and not go in to then have the hire car picked up after anyways

Courtesy car was delivered day after the accident.
Kept us up to date with repairs of our car, via text.
We left the courtesy car at the garage when we picked up our repaired car.
Only way to improve, would be to leave the courtesy car with a full tank of petrol and us return it with the same.
Great service though, at a stressful time. Thank you.

This company was exceptional in handling our case, they were prompt in providing a courtesy car and handled our payout for our car within 2 weeks. Would highly recommend using them

Great from the moment I contacted them and very helpful throughout the process

Horrible experience. Customer service terrible, non-responsive. Turn and run if you ever see this company approach to ‘help’ you

Everything about about the handling went well immediately after the accident.
Information on the progress of the repair could have been better.
Return of both the repaired vehicle and hire car were handled well.