Absolutely fantastic service from AX. They contacted me via my dealership, took all the details in one phone call and arranged a very lovely courtesy car for 2 weeks whilst my car was repaired. They... Voir plus
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Lisez les avis des autres
Unsatisfactory communication, understanding and seem to just want to accept the 1st payout possible just to try get things moving. Loads of issues from start to even right now. Submitted a complaint.... Voir plus
L'entreprise a répondu
Everything was handled perfectly. They kept me informed at every step and communicated the next steps promptly, so I didn't have to chase anything up. I bought my insurance through AA. After a non-fa... Voir plus
L'entreprise a répondu
I was involved in a car accident recently and was referred to AX by my company to handle the claim. From the very start, the staff were incredibly kind, helpful, and polite. They kept me informed th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Écrit par l'entreprise
- Our promise
- To put you at the centre of everything we do.
Coordonnées de contact
Unit 605, B24 9FD, Birmingham, Royaume-Uni
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4,5
Excellent
14 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Sorted things quickly
Everyone at AX was very helpful, friendly and professional. They sorted things out for me very quickly and took the stress out of the situation. They kept me informed which was great.
7 octobre 2026
Réponse de AX
We're pleased we could help following the accident. Thanks for choosing AX!
Easy process on a painfull event.
30 septembre 2026
Réponse de AX
We're pleased we could help following the accident.
Excellent service 5*
Excellent service 5*. Staff are very helpful and keep you up to date
7 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Réponse de AX
Great to hear - thanks for your review 😊
AXA could improve by making the claims process smoother and ensuring staff are more empathetic and understanding of customers’ situations. The hired vehicle process could also be more efficient.
AXA could improve its processes, and the people handling claims should have a better understanding of the insurer’s situation and show more empathy towards customers.
The garage, however, did a great job and provided excellent service. The hired vehicle process could also be made smoother and more efficient.
Overall, despite these areas for improvement, it was a great experience.
7 octobre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
Fantastic communication
Fantastic communication, handled my claim and my car was repaired super fast.
Highly recommend, such a smooth experience.
Thank you guys
7 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Car accident insurance claim.
Following a car accident on 20/9/26 I contacted Lloyd Accident Aftercare to help me with my insurance claim. They in turn passed it to AX Motor Assist (Accident Exchange Ltd) who managed my claim.It took the pressure off me during what was a potentially stressful period following my accident. A hire car was quickly arranged and provided while my car was in the garage being assessed. Updates were available online, by telephone, text or email. Staff were particularly helpful, professional and polite on the telephone. Everything was sorted out to my satisfaction in just over a week.
6 octobre 2026
Réponse de AX
Thanks for taking the time to leave a review 😊 We're pleased we could help following the accident.
From start to finish absolutely no…
From start to finish absolutely no continuity
No one seemed to know what was going on
As this accident was not my fault I had no choice in who dealt with the claim and after numerous emails and phone calls I was very disappointed with the service I received
3 octobre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments are really disappointing to hear and the team will be in touch when reviewing your claim should we need anything further. In the meantime, we are grateful of your feedback as this will be used to see where we can make any improvements to our customers' experience.
I am grateful for your reply to my…
I am grateful for your reply to my review of AX as said the service is appalling. The ref your require is AXREF 1092678. Two e mails to AX of 14.51 and 17.19 of O1/10/26 to date remain ignored. A.Kelland
1 octobre 2026
Avis spontané
Réponse de AX
Great to hear - thanks for your review 😊
very helpful and no hassle and kept me…
very helpful and no hassle and kept me upto date
6 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Réponse de AX
Thank you! 😊
Amazing from start to finish
Amazing from start to finish , even paid for my uber from wigan to Warrington so I could pick up the car that same day , beautiful car as well , thankyou
29 septembre 2026
Réponse de AX
Thanks for taking the time to leave a review 😊
Were very quick on picking up my car
Were very quick on picking up my car, kept me well updated with progress. Amie was fantastic at keeping in touch with me about my car from start to finish.
4 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Réponse de AX
Thank you! 😊
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