Unsatisfactory communication, understanding and seem to just want to accept the 1st payout possible just to try get things moving. Loads of issues from start to even right now. Submitted a complaint.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The courtesy car was a good quality and matching my accident car. Everything went smoothly. A slight downside was an extra day of delay with the delivery (have been 3 days without a car) Also no one i... Voir plus
L'entreprise a répondu
Everything was handled perfectly. They kept me informed at every step and communicated the next steps promptly, so I didn't have to chase anything up. I bought my insurance through AA. After a non-fa... Voir plus
L'entreprise a répondu
I was involved in a car accident recently and was referred to AX by my company to handle the claim. From the very start, the staff were incredibly kind, helpful, and polite. They kept me informed th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Écrit par l'entreprise
- Our promise
- To put you at the centre of everything we do.
Coordonnées de contact
Unit 605, B24 9FD, Birmingham, Royaume-Uni
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4,5
Excellent
14 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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It was excellent experience
It was excellent experience, everything was perfect and completed on time
8 octobre 2026
Réponse de AX
Thank you! 😊
Made the whole process stressful free…
Made the whole process stressful free allowing me to use my Bodyshop choice and supplying an equivalent courtesy car which was left at bodyshop on completion of my works. This was a no fault claim so there were no costs to me. Don’t ever go with the other parties Insurer/broker if its not your faultThey will let you down at every stage
1 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Réponse de AX
Thank you! 😊
Réponse de AX
Great to hear - thanks for your review 😊
Well
Well, the staff were friendly and easy to speak to and the work carried out on the car is spot on, but and its a big but, the repair took a month and a hlaf to finnished with next to no updates on what or how long itll take to done and when it was almost finnished the completion date was moved twice and then no contact from either AX or the bodyshop on when i could collect the car, i called multiple time to find out when i could collect and all they could say was they cant get hold of the bodyshop, which i found very frustrating indeed.
I have a 7 seater car as i have 4 kids and i told them this information and they provided me with 5 seater which for a month and half i have been doing double school runs which with todays fuel prices has had a strain on the bank balance.
When i was let down on when i could get the car back i did try to get a bigger car but by some miracle i had a phone call from the bodyshop to arrange drop of that same evening, which is a little suspicious to me but hey a month and a half later i get my car back, with a repaired panel, fresh new tyre and hopefully no ticking noise from the wheel.
What the repair shop has done is very good but i feel i could have been done quicker and more updates needed from AX.
Possibly aswell a repair list of what has been too.
Thanks
8 octobre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments are really disappointing to hear and the team will be in touch when reviewing your claim should we need anything further. In the meantime, we are grateful of your feedback as this will be used to see where we can make any improvements to our customers' experience.
Ok company but watch for extra charges
Good customers service but a lack of explaining extra charges. very annoying. If you get your car uplifted, there will be a charge for uplift, drop off, storage and engineer's report. No such thing as no fault, mo cost claim! Otherwise quick to sort things out and relatively easy to contact
8 octobre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be reviewed to see where we could've done things better and one of the team will be in touch if we need to discuss this further. Please accept our apologies again.
From start to Finnish AX were fantastic…
From start to Finnish AX were fantastic 5⭐️⭐️⭐️⭐️⭐️
8 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Really friendly helpful staff made a…
Really friendly helpful staff made a scary time less worrying
20 septembre 2026
Réponse de AX
Thank you! 😊
Great service from start to finish
Great service from start to finish, the staff are very friendly and professional, they sent me a courtesy car within days of my car being damaged, my claim was settled very quickly and I was kept upto date with text and emails throughout so I knew what was happening,
7 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
AX look after you
First time ever dealt with this company, I found them very helpful, every thing was straight forward. Hasan was exceptional and very professional
7 octobre 2026
Avis spontané
Réponse de AX
We're pleased we could help following the accident.
Sorted things quickly
Everyone at AX was very helpful, friendly and professional. They sorted things out for me very quickly and took the stress out of the situation. They kept me informed which was great.
7 octobre 2026
Réponse de AX
We're pleased we could help following the accident. Thanks for choosing AX!
Easy process on a painfull event.
30 septembre 2026
Réponse de AX
We're pleased we could help following the accident.
Excellent service 5*
Excellent service 5*. Staff are very helpful and keep you up to date
7 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
Réponse de AX
Great to hear - thanks for your review 😊
AXA could improve by making the claims process smoother and ensuring staff are more empathetic and understanding of customers’ situations. The hired vehicle process could also be more efficient.
AXA could improve its processes, and the people handling claims should have a better understanding of the insurer’s situation and show more empathy towards customers.
The garage, however, did a great job and provided excellent service. The hired vehicle process could also be made smoother and more efficient.
Overall, despite these areas for improvement, it was a great experience.
7 octobre 2026
Réponse de AX
Thanks for reaching out and providing your feedback. We're sorry to hear some of the service wasn't up to our usual standards and for any inconvenience caused.
Your comments will be used to see where we can make any improvements to our customers' experience.
Fantastic communication
Fantastic communication, handled my claim and my car was repaired super fast.
Highly recommend, such a smooth experience.
Thank you guys
7 octobre 2026
Réponse de AX
Great to hear - thanks for your review 😊
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