AX Avis 

Very helpful quick to repair car great staff

I had the best experience with these guys they were quick and very efficient and are the best people I have dealt with and I will be telling all my friends and family about their services thanks guys 👍

Great service really nice people very easy to talk to and understanding would highly recommend to others

Following my small accident I contacted my insurance company who strangely thought my claim should be 50 X50%, i absolutely disagreed so did not proceed. I was recommended by Toyota to use AX, who I had not heard of but they took me on and resolved my situation, I am impressed and delighted to say that i have my car back, repaired and all done completely stress free. Thank you.

Car was delivered swiftly,in excellent condition. Obtaining and returning the car was hassle free.Amazing service.

Great service ,courtesy car delivered quickly ,and my car was picked up and brought back in a very short time .
I was kept up to date with developments by very helpful staff.

Hire car delivered to me and my car was collected by the repairing garage . All went very smoothly and AX kept me fully informed all the way

The best company AX. Everyone is very nice, they help you immediately and you don't have to do anything.

From the beginning, delivering a courtesy car, my car being collected for repair, information on how repair was going, regular updates, receiving a message to say repair complete & ready to return courtesy car & collect my vehicle.

Nothing was difficult all very easy to go along with. When I didn’t understand something an easy phone call and it was done. Thank you.

Good car replacement service
Friendly service
Good communications

Excellent service kept informed

If I could give zero stars, I would — avoid AX/Motor Assist at all costs

This is genuinely the worst claims-handling experience I have ever had.

The original repairer entered liquidation after returning our vehicle with repairs we had never accepted or signed off. Since then, dealing with AX/Motor Assist has been a catalogue of delays, factual errors, contradictory information and complete incompetence.

Their independent engineer’s report even incorrectly named the new bodyshop as the company that completed the original repairs. The report failed to properly road-test the vehicle despite it pulling to the right, did not provide alignment results and dismissed several concerns without carrying out proper diagnostic investigation.

AX then confirmed to us in writing that the new bodyshop had been given the go-ahead to complete the rectification work. On the strength of that statement, they arranged collection of the courtesy car.

After the courtesy car had been taken, I contacted the bodyshop myself. They confirmed that AX had authorised absolutely nothing and that they had received no instruction to begin any repairs.

Our own vehicle is therefore sitting at a bodyshop with no authorised work, no start date and no completion date, while AX has taken away the only working vehicle available to our family with two young children.

Their own correspondence previously confirmed that the hire vehicle would remain until the authorised work was completed. They then removed it before the work had even been authorised.

It feels as though collecting the hire vehicle was treated as more important than repairing our car or providing accurate information.

Nobody appears to communicate with anyone else. Customers are forced to chase AX, the engineers and the bodyshop themselves just to discover what is actually happening. We have received apologies and vague promises, but no proper ownership or solution.

Absolutely appalling service from beginning to end. I would never trust AX/Motor Assist with another claim and would strongly advise others to avoid them.

I will update this review only if they finally authorise the repairs, provide replacement transport and return our vehicle properly repaired and safe to drive.

The staff where their when you nead them the delivery driver was very helpful and pleasant and appreciated him and the pick up driver was brilliant thanks for your help many thanks William Armstrong

Very good service from start to finish. Hire car delivered day after claim reported. My car was written off via copart and during the 5 weeks this took, I had a hire car throughout.

They have handled the repair of my car and hire of a replacement vehicle ,quickly and efficently.

Kept me up dated on wat stages. I was with my car all the time and hire car came same day

It was excellent experience, everything was perfect and completed on time