Everything was handled perfectly. They kept me informed at every step and communicated the next steps promptly, so I didn't have to chase anything up. I bought my insurance through AA. After a non-fa... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I was involved in a car accident recently and was referred to AX by my company to handle the claim. From the very start, the staff were incredibly kind, helpful, and polite. They kept me informed th... Voir plus
L'entreprise a répondu
They only offered one replacement vehicle which wasn't like for like and said they dont have any other options. Call staff aren't accommodating and looks like trying very hard to keep their own in... Voir plus
L'entreprise a répondu
My experience with AX was great. Every member of staff I spoke to have been helpful considering I was completely clueless in this situation! The delivery of the car was great, as I'd never driven auto... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Through our dedicated service centre and with our fleet of 4,000 luxury, prestige, mainstream and commercial vehicles, we help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not your fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced. We can provide that mobility and all of the support that comes with it at a time and place convenient to you, from our UK-wide network of vehicle depots. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
It's no accident people use AX
Écrit par l'entreprise
- Our promise
- To put you at the centre of everything we do.
Coordonnées de contact
Unit 605, B24 9FD, Birmingham, Royaume-Uni
- 03700 116 720
- info@ax-uk.com
- www.ax-uk.com
4,5
Excellent
14 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Everything is being handled very…
Everything is being handled very professionally. I'm being kept upto date with all aspects of the claim. My car has already been repaired to a top level. A loan car was waiting for me when I dropped mine off. Just left with the repairer when I picked mine up. Excellent service.
14 octobre 2026
Réponse de AX
Thanks for your review, we are pleased you were happy with the service provided.
I would like to thank AX for the…
I would like to thank AX for the excellent service and support they provided throughout my motor accident claim. I really appreciate the time, patience, and help they gave me during this difficult situation. Their service made the whole process much easier, and I am grateful for the support and understanding they showed me.
Thank you to the whole team for your professionalism, kindness, and for taking the time to help me when I needed it. I truly appreciate everything you have done for me and would happily recommend your service to others.
14 octobre 2026
Réponse de AX
Thanks for taking the time to leave a review, your feedback is important to us and we are pleased you were happy with AX service.
Réponse de AX
Thank you, we appreciate your feedback.
It provide me with what I needed
It provide me with what I needed. The thing for me is the lack of personal touch, everything is automated .
6 octobre 2026
Réponse de AX
Thanks for taking the time to leave a review. Your feedback is important to us and will be used to monitor the service we provide to see if we could've done things differently.
Réponse de AX
Great to hear - thanks for your review.
Excellent 😊
I really liked your service. You treated us very well and also provided us with a car. We sincerely thank you from the bottom of our hearts for helping us with our personal needs and work.
13 octobre 2026
Réponse de AX
Thanks for your review, we are pleased you were happy with the service provided.
Delivery service
Delivery service, the staff dealing over the phone through WhatsApp were great.
13 octobre 2026
Réponse de AX
Great to hear - thanks for your review.
Excellent communication & stress free…
Excellent communication & stress free process. Friendly, kind and knowledgeable staff.
26 août 2026
Réponse de AX
Thank you, we appreciate your feedback.
Fantastic experience
Fantastic experience. Hire car sorted very promptly and great service with delivery of hire car and information about the car and what happens when the hire ends etc.
13 octobre 2026
Réponse de AX
Great to hear - thanks for your review.
Incorrect insurance checks and an…
Incorrect insurance checks and an unprofessional experience
I am shocked that BMW, as a brand, could recommend and be associated with such a company.
Following BMW Thames Ditton’s process of using AX while my car was booked in for repair, my experience with AX was wholly unacceptable. Their communication was aggressive and unprofessional, and their failure to conduct accurate insurance checks demonstrated a serious lack of competence and care.
AX initially assured me that its checks confirmed the other party had valid insurance and, on that basis, provided me with a loan car. Days later, AX admitted that its original checks were incorrect, confirmed that the other party was not insured, and demanded the return of the loan car while my own car was still at the BMW garage.
This serious error caused unnecessary uncertainty, disruption, and inconvenience during an already stressful situation. I should not have been given assurances or provided with a loan car based on checks that were later revealed to be wrong, only to be told to return it before my own car was available. AX should have verified the insurance position accurately before making arrangements and communicating its conclusions to me.
The contradictory information and unacceptable manner in which the matter was handled have completely undermined my confidence in AX. I expect a clear explanation of how this error occurred, why I was given incorrect information, why the loan car was provided and then demanded back while my car remained at the BMW garage, and what steps will be taken to prevent this happening again.
Based on this experience, I would never use AX again and would recommend anyone thinking and using them to avoid at all costs.
13 octobre 2026
Helped me throughout my process
Helped me throughout my process. Great service, fast and quick response. Highly recommended.
13 octobre 2026
Réponse de AX
Great to hear - thanks for your review.
Réponse de AX
Thank you - thanks for using AX!
had a really smooth experience
had a really smooth experience. The team was clear, quick to respond, and handled the claim professionally. I really appreciate the way they explained everything and kept me updated. Overall, very satisfied with the service.
6 octobre 2026
Réponse de AX
Thanks for taking the time to leave a review, your feedback is important to us and we are pleased you were happy with AX service.
Réponse de AX
Thanks for leaving a review, we appreciate your feedback!
Great overall service and communication…
Car was delivered to garage of my choice. Good explanation of all controls. All in all a very good experience.
13 octobre 2026
Réponse de AX
Thank you, we appreciate your feedback.
They explained everything and if I was…
They explained everything and if I was unsure they made it clearer I didn’t have to be in for the delivery of the car kept up to date with everything
13 octobre 2026
Réponse de AX
Great to hear - thanks for your review.
Great communication
Great communication, clear and straightforward information. Timely updates.
13 octobre 2026
Réponse de AX
Great to hear - thanks for your review.
Did what they had to do but no more
Did what they had to do but no more. Eg. Hire car we were told we’d have 7 days to repair our car. We got two. When I advised of this I got told ‘sorry, that’s our policy’. Also made it awkward to obtain our payment.
6 octobre 2026
Réponse de AX
Thanks for reaching out. Your comments are noted, and we use feedback to see where we could have done things differently for our customers. We are sorry for any inconvenience caused.
Great service from start to finish
Great service from start to finish. Kept informed with every step of the hire car.
26 septembre 2026
Réponse de AX
Great to hear - thanks for your review.
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