Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGatting Way, UB8 1ES Uxbridge, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even... Voir plus
L'entreprise a répondu
I recently joined the Hillingdon Sport and Leisure Complex and had a fantastic induction experience with Jaiman. As a new member, I was a bit unsure of what to expect, but Jaiman made me feel incredib... Voir plus
L'entreprise a répondu
I absolutely love coming to this gym! The atmosphere is super motivating, the equipment is always clean and up-to-date. The instructors here are absolutely top-notch! They’re not only super knowledg... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Gatting Way, UB8 1ES, Uxbridge, Royaume-Uni
4,2
Bien
156 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I highly recommend the swimming lessons…
I highly recommend the swimming lessons here as the staff are so kind, helpful, knowledgeable and caring. My child has been coming for a few years and has always enjoyed lessons and liked his instructors. I had tried other swimming venues but for value for money and staff professionalism I believe this can’t be beaten. Whenever I’ve had a question it has been answered quickly and thoroughly. The staff really do care about each child’s progression. The lessons are fun and engaging. My child needed extra support due to SEN needs and I couldn’t of asked for more compassion and understanding, we have even arranged 1:1 lessons with the wonderful Jo and it has really helped him turn a corner and be able to continue in the group classes. The fact the lessons happen throughout the year and not just term time is fantastic. We’ve tried the extra sessions during school hols and these are also well worth the money.
A huge thank you to the whole swim team for making my child feel confident in the water and love his lessons, you all deserve recognition for the work you do.
4 février 2025
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Mrs R,
Thanks for your review.
We are so happy to hear that you would recommend swimming lessons at Hillingdon!
It is always fantastic to hear that our staff have been so supportive with your childs progression.
Tell him to keep up the great work!
Warm Regards
Hazal
Such a great team
We have been using the swim school for a number of years and cannot praise the staff enough. They are kind and encouraging and have been fundamental in teaching my two children first of all to gain confidence in the water and thereafter to teach them to swim. The children love their coaches and develop good relationships and understanding with them. When either of my two have been close to going up a level, they have been given a little extra one on one coaching time to work on the skills they need or had taster sessions in the higher group to really help push them on. But above all, the lessons are engaging and fun whilst also being educational, with the instructors trying to introduce new games and activities to keep lessons fresh rather than mundane. If I have ever had a query about how I can help either of my two to improve, I have had a brief chat with one of the instructors at the end of the lesson which had helped us to focus on what we can do as a family when we do swimming outside of lessons to improve their skills. The swim school is a fantastic part of Hillingdon Leisure Centre and the staff should all be praised for the wonderful job they do and with a smile. Special mentions to the wonderful Wendy, Matthew and Emily who have been fundamental in my two achieving tbeir milestones.
3 février 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Lara,
Thanks for your review.
It is a delight to read your feedback on our Hillingdon branch.
We are so pleased that your children are enjoying their lessons and that they are progressing with the support of our team.
Warm Regards
Hazal
I’m very disappointed with the kids’…
I’m very disappointed with the kids’ swimming lessons at Hillingdon Leisure Centre. The teachers don’t seem to have enough experience or enthusiasm for what they’re doing, which shows in how they interact with the kids. My child, along with others, has made very little progress despite attending for some time.
The lessons lack proper guidance and energy, which is frustrating as a parent who wants their child to enjoy and learn. I hope the management takes steps to improve the quality of teaching, as this experience has been far below expectations.
5 janvier 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Good Morning Adrian,
Thank you for taking the time to share your review with us. I truly appreciate your feedback as it helps us improve our services.
I am very sorry to hear of your experience with the swimming lessons at the Hillingdon Leisure Centre. Our instructors are trained to provide a top notch experience for all customers of all ages and abilities so we are saddened to hear that your child has made very little progress.
I will ensure your concerns are communicated back to the management team at the centre so they can ensure all levels of teaching are consistent.
Thank you once again for bringing this to our attention. Your satisfaction is important to us, and we are committed to making the necessary improvements.
Best regards,
Charmaine
Improvements needed in Swimming classes
I have noticed that though the kids [including my kid] are progressing well, the focus seems to shift primarily to new joiners, leaving little room for continued improvement for those already doing well. The teaching approach could be more balanced to cater to all levels. I hope the center can adjust to ensure better progression for everyone.
7 janvier 2025
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Good Morning Sundaram,
Thank you for taking the time to share your review with us. I truly appreciate your feedback as it helps us improve our services.
We are delighted to hear that your children are progressing well in their swimming lessons at the Hillingdon Leisure Complex. We strive to create a welcoming and friendly environment for all our customers so we are saddened to hear that you feel as though the focus is primarily on new customers. This never our intention so I will ensure your concerns are communicated back to the management team at the centre so they can ensure all levels of teaching are consistent.
Thank you once again for bringing this to our attention. Your satisfaction is important to us, and we are committed to making the necessary improvements.
Best regards,
Charmaine
The gym is very well cleaned
The gym is very well cleaned, and staff are very helpful. You would get easy support and guidance on the equipment. What else to expect? Thank you guys.
17 décembre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
HI Mehdi
Thank you for your review,
We are very pleased to see you are enjoying your experience at the Hillingdon Sport and Leisure Complex and the staff have provided assistance and support on how to use the gym equipment.
We hope you can use the guidance beneficial in your workouts
Thank you for choosing Better!
Kind Regards
Amir
Great value
Great value, decent facilities with every thing you need to encourage a healthier lifestyle. Now I just have to keep going!
17 décembre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Simon,
Thanks for your review.
We are so pleased to hear that you feel that your membership is such great value and that you are enjoying the centre.
Warm Regards
Hazal
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Belinda,
Thanks for your review.
We are happy to hear that the Healthwise team have been so supportive at Hillingdon!
Warm Regards
Hazal
Pleasant guy did my health application
Pleasant guy did my health application, I was a bit nervous, asked if someone could show me around gym and if someone could do induction in use of equipment as I am new to gyms and elderly, he did show me where gym was but not how to use the equipment I was left to fathom it out myself, other than that all staff encountered so far have been very helpful.
21 octobre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Ellen,
Thank you for your review.
We are happy to hear you are pleased with the centre. If you would like a full induction; where you are shown how to use the equipment, you would need to book an induction via the app or in centre with the concierge.
Warm Regards
Hazal
Main swimming pool is cold for children…
Main swimming pool is cold for children under 6.
Staff are
Nice , showers run hot and cold ,
14 novembre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Stuart,
Thanks for your review.
We are happy to hear that the staff at Hillingdon are nice and have passed on your feedback about the showers and pool temperature.
Warm Regards
Hazal
The gym is very well equipped and the…
The gym is very well equipped and the sauna and steam rooms work well
18 novembre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi J Ryan
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Hillingdon Sport and Leisure Complex and hope you have the opportunity to use all of the facilities available!
Kind Regards
Amir
Good and bad
I am trying to book 10 swimming lessons (121)from 2-5pm,no answer.PLEASE DO IT I don’t like dressing code in sauna,people coming in train suits and shouting. In general,leisure centre is very good,gym,swimming pool,sauna and steam room,staff is very polite.
16 octobre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Zoran
Thank you for your review.
We are sorry to hear about your experience trying to book 1-2-1 swimming lessons and have sent you an email with further details.
We are pleased to see you are enjoying your experience at our Hillingdon Sport and Leisure Complex and will pass your feedback regarding the points you have raised on to the General Manager.
Kind Regards
Amir
Bit confusing as first time visiting
Bit confusing as first time visiting. Wasn’t sure where some things were. Did speak to someone but didn’t speak a lot of English. But managed to find the hair dryers with her help. Also not sure where the sauna and steam rooms were.
10 octobre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Mrs Judith
Thank you for your review.
We are sorry to see you had trouble navigating around the Hillingdon Sport and Leisure Complex and hope you enjoyed your visit once you found your way.
If you would like a tour of the centre, please ask the concierge for assistance, they will be happy to provide a tour. Alternatively, please use the link below to view the interactive tour of the centre.
Welcome to Hillingdon Sports & Leisure Complex (better.org.uk) (https://www.better.org.uk/leisure-centre/london/hillingdon/hillingdon-sports-lc)
I hope this helps.
Kind Regards
Amir
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Nebiu,
Thanks for your review.
We are happy to hear you experienced great service at Hillingdon.
Warm Regards
Hazal
As a new member I had a few questions
As a new member I had a few questions, the staff were all very polite, friendly and really helpful.
7 octobre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Maeve,
Thanks for your review.
It's brilliant to hear that the staff at Hillingdon were so helpful, friendly and polite!
Warm Regards
Hazal
I have send my 2 children for swimming…
I have send my 2 children for swimming lessons, the swimming pool is got very limited space, at the beginning there were 7 children assigned to lessons. Looks very challenging for them to swim as already crowded unfortunately after few weeks there is more children assigned now 9. Hardly any learning constant warm ups as not space for them to swim. Not really happy
28 septembre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Good Afternoon Inga,
Thank you for your review.
I am very sorry to hear that you are unhappy with the quality of the lessons delivered at the Hillingdon Sports Complex. Our swim teachers undergo rigorous training to ensure they provide structured comprehensive swimming lessons to each pupil so we are disappointed to hear that you do not feel like your children are receiving this quality of teaching.
I will ensure to pass your feedback to the attention of the centre management team so they can look into the points you have raised and provide a Better service.
Hope this helps.
Kind regards,
Charmaine
Gym is good, staff knowledge is not!
The gym itself is great but we’re being charged full non-resident prices to use the gym rather than getting 30% off on junior flex membership . It would’ve cost less without any membership!
Staff in the reception had very little knowledge and gave us incorrect information about the pricing!
24 septembre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Miss Sylwia
Thank you for your review.
We are pleased to see you like the gym and we are sorry for any confusion you may have had with the membership and the available information.
Please use the link below to look at the prices for activity at our Hillingdon Sport and Leisure Complex.
Our Prices Hillingdon Sports & Leisure Complex | Hillingdon | Better (https://www.better.org.uk/leisure-centre/london/hillingdon/hillingdon-sports-lc/prices).
I hope this helps
Kind Regards
Amir
Showers a little dingy and foul smiling…
Showers a little dingy and foul smiling no decorum on machines clients just sitting on them proctors r useless
24 septembre 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Good Afternoon John,
Thank you for your review.
I am very sorry to hear of the above issues at the Hillingdon Leisure Centre. We pride ourselves on our Customer Service excellence and well-maintained facilities so we are saddened to hear this is not the service you have received recently. I will pass on your concerns to the attention of the management Team at the centre so they can look into the points you have raised and resolve these promptly.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Meghna,
Thanks for your review.
It is great to hear that the staff have been so helpful at Hillingdon.
Warm Regards
Hazal
The internet connection is terrible
The internet connection is terrible, making everything take long.
26 août 2024
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi BSingh,
Thanks for your review.
We are disappointed to hear that the internet is a bit slow at Hillingdon and have passed your feedback to the centre.
Warm Regards
Hazal
Prompt response to enquiry made.
26 août 2024
Avis spontané
Réponse de Better - Hillingdon Sport and Leisure Complex
Hi Rachel
Thank you for your review.
It's great to see we have been able to assist with your enquiry quickly and efficiently.
Please let us know if we can assist with anything further.
Kind Regards
Amir
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.