Holiday Camp 2026 - highly recommend. Great price. Sabrina and staff were friendly. My daughter loved all the activities - swimming, pottery, crafts, bouncy castle, sports, etc. Centre staff was hel... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement100 High Street, CR7 8LF Thornton Heath, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really happy with the holiday club. My daughter attended for the first time this summer and has thoroughly enjoyed coming, taking part in the activities and making new friends. The hours have been gre... Voir plus
L'entreprise a répondu
I’m really happy with the holiday club! My child had a wonderful time and especially enjoyed the swimming activities and lessons, bouncy castle, and arts and crafts. She came home happy and excited ea... Voir plus
L'entreprise a répondu
Wish I’d put my daughter in this club earlier as we only managed the last two days of it. She has been so happy and asking to go back as soon as possible! The staff have been amazing. Make sure it com... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
100 High Street, CR7 8LF, Thornton Heath, Royaume-Uni
4,1
Bien
125 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
As a new member I was expecting to be…
As a new member I was expecting to be taking round the whole facility and how to access each facility area like the sauna, swimming pool, tennis area etc. I booked an induction and was only shown the gym area.
2 mai 2024
Réponse de Better - Thornton Heath Leisure Centre
Hi Elias
Thank you for your review.
We are sorry to hear that you did not receive a tour of the entire centre.
The induction you booked is specifically for the gym. However, if you require it, the staff at the centre will be glad to provide you with a guided tour.
We have passed your feedback on to the centre staff and please do not hesitate to ask one of the on duty staff for a guided tour.
Kind Regards
Amir
The toilets and changing rooms need to…
The toilets and changing rooms need to be more up to the cleaning standards.
Gym area should have stretch and warm up posters.
10 mai 2024
Réponse de Better - Thornton Heath Leisure Centre
Hi Linda
Thank you for taking the time to leave a review.
We are sorry to hear the the cleanliness has not been up to standard and your feedback regarding our centre is appreciated and will be passed on to the General Manager in order to enhance your future visits.
They can also look into posting information on warm up and stretching techniques.
Kind Regards
Amir
Penny chasing lockers
I like that you have everything under one roof. I was, however, quite shocked to discover that we were required to pay for lockers in the swimming area every single time that we opened and needed to relock them. It creates a feeling of the centre "chasing after the money". That felt pretty bad.
8 avril 2024
Réponse de Better - Thornton Heath Leisure Centre
Dear Gary,
I hope this message finds you well. I wanted to take a moment to thank you for your recent review of the Thornton Heath Leisure Centre. Your feedback means a lot to us, and we're thrilled to hear that you're enjoying your membership experience.
However, we also wanted to address the issue you raised regarding the 20p locker system in the wet area of the centre. We apologise for any confusion caused and want to ensure that you have all the necessary information regarding the locker system. The 20p charge is in place to cover the cost of maintaining the lockers and ensuring that they are clean and secure for our members to use. We understand that this information may not have been clearly communicated to you previously, and we apologise for any inconvenience this may have caused.
If you have any further questions or concerns, please don't hesitate to reach out to us. We want to make sure that you continue to have a positive experience at our leisure centre.
Thank you again for your review and for being a valued member of our community.
Best regards,
Charmaine
I have been a member of Thornton heath…
I have been a member of Thornton heath leisure centre for two months now and I honestly wouldn’t change places!
The staff are very friendly and very welcoming are more than happy to answer any inquires I have.
There is lots to do for example, gym, classes and swimming and I can even can book badminton etc!
I would give more than five stars if I could!
18 février 2024
Avis spontané
Réponse de Better - Thornton Heath Leisure Centre
Hi Tina,
Thank you for your review.
We are delighted to hear that you are enjoying Thornton Heath and appreciate your continued custom!
Warm Regards
Hazal
Nice Centre And Friendly Staff/Managers
Thornton Heath Leisure Centre is a great place to come and do all your usual gym or swim activities/workouts. I also like that the staff and managers that work at the centre and are really friendly and helpful with any questions or queries I may have on the days that I visit the centre.
11 janvier 2024
Avis spontané
Réponse de Better - Thornton Heath Leisure Centre
Good Morning
Thank you for taking the time to leave a review,
We are very pleased to see you are enjoying your time at our Thornton Heath Leisure Centre and the staff have been able to assist with any queries.
We hope you continue to enjoy your time with Better and your feedback has been passed on to the centre to view!
Kind Regards
Amir
Ignore all the negative reviews
Ignore all the negative reviews, especially the ones about staff.
Firstly, staff are always happy to help and this is from my personal experience and from what I’ve observed. I recently lost a very sentimental item and the staff (James and the Manager - I forgot to ask her name) were extremely comforting and supportive to help me find it!!
Secondly, there is a good variety of classes and their booking system works well. Yes there’s a cancellation fee of £3 but that’s because their classes are so popular that it’s not fair for those who are on the waiting list if people don’t turn up and there’s no consequence.
I don’t use the actual gym much as I do classes but there’s enough equipment to have a decent workout.
The sauna, steam and swim area is a brilliant place to unwind after a stressful day/week. Clean and spacious and always hot!!
Well done all at Thornton Heath leisure centre and keep doing what you’re doing
17 février 2024
Avis spontané
Réponse de Better - Thornton Heath Leisure Centre
Good Afternoon
Thank you very much for taking the time to leave a review.
We are very pleased to see you are enjoying your time at our Thornton Heath Leisure Centre and the staff have been able to support you when needed.
Your review has been passed on to the General Manager for the staff to view.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
Great local leisure centre.
We recently move the area and we’ve been using this gym for few months now. The staff are very friendly and helpful we use the classes a lot and the gym sometimes. Highly recommended if you like different type exercises classes and gym.
15 février 2024
Avis spontané
Réponse de Better - Thornton Heath Leisure Centre
Good Morning Rami,
Thank you for your review.
We are very happy to hear that you are enjoying the great activities we have available at the Thornton Heath Leisure Centre for all ages and abilities. We hope you continue to enjoy this facility and we cannot wait to welcome you back again.
Kind regards,
Charmaine
The receptionist at thornton heath is…
The receptionist at thornton heath is so helpful and friendly !
7 janvier 2024
Réponse de Better - Thornton Heath Leisure Centre
Good Morning,
Thank you for leaving one of our staff members a review.
I will forward your feedback to the centre!
We hope you enjoy your time with Better
Kind Regards
Amir
I have been to many gym and this is by…
I have been to many gym and this is by far the dirtiest . The gym never looks cleans the toilets and changing rooms are not clean at all. I have to go home to shower after a gym session.
It’s a shame because the rest of the facilities are okay.
Staff are pleasant shame about the cleanliness:(
Pool steam and sauna are very clean which is good.
I have just signed up and I’m considering moving already as I would not shower in changing rooms.
20 décembre 2023
Réponse de Better - Thornton Heath Leisure Centre
Hi
Thank you for taking the time to leave a review.
We are sorry to hear of your experience at our Centre.
Your feedback will be escalated to the General Manager.
I hope this helps
Regards
Amir
Thornton heath leisure centre
Thornton heath is the only facility where members have to buy tokens to use the lockers. Why? When all the other center's in Croydon use padlocks.
Why is there no cleaning schedule for the centre so members can measure cleanliness against the schedule?
On weekends there appears to be a lack of staff onsite to ensure essential items are available to members, like water?
The building was opened in 2004, yet the roof leaks off the main stairs, inadequate notices of the danger on approach making the area very dangerous.
The equipment is damaged, or will damage your garments as the cushioning has cracked. I pay you to delivery leisure services, yet in return I feel you are not delivering what I pay you my money for.
18 décembre 2023
Avis spontané
Réponse de Better - Thornton Heath Leisure Centre
Good Afternoon Dapper,
Thank you for your review.
We are very sorry to hear of the above issues you are experiencing at the Thorntonheath leisure centre. We pride ourselves on our Customer Service excellence so we are very sorry to hear that this is not the service you have received so far. I will now forward your comments for the immediate attention of the centre manager so they can look into the points you have raised and resolve these in a timely matter. We may not be able to immediately resolve all of the issues you have raised, but through feedback we can identify improvement areas and provide a better service.
We hope you can continue to enjoy your membership whilst the above issues are being resolved.
Kind regards,
Charmaine
I think the installations are in very…
I think the installations are in very good condition, and clean. The staff is very friendly.
10 octobre 2023
Réponse de Better - Thornton Heath Leisure Centre
Hi Sergio
Thank you for your review.
We are happy to hear you are enjoying Thornton Heath Leisure Centre.
Warm Regards
Hazal
The gym facilities
The gym facilities and gym classes are really good sometimes the instructors are slightly late which can be a knock-on effect for the next session if you book one back to back.
The changing facilities are appalling they smell of urine the toilets don't flush, the showers are old they just need a new makeover, somewhere pleasant to change after you have had a tranquil time in the steam and sauna or swimming
You don't see much staff in the gym to ask for assistance if you have a problem using equipment or how to use it (or to even tell you that you are using it wrong if they see that happening)
1 octobre 2023
Réponse de Better - Thornton Heath Leisure Centre
Hi Sophia,
Thank you for your review.
We are glad you are enjoying the gym and classes but disappointed to hear about the instructors being late and the cleanliness and have forwarded your feedback to the centre.
If you require some assistance in the gym, you can book an induction and meet with a fitness instructor who can advise you on how any equipment/machines work and build a personalised fitness plan for you.
Warm Regards
Hazal
2nd Visit
I was greeted cordially by the Assistant Manager Sam (he didnt identify himself as that - just Sam) and he was very helpful in directioning. The Gym itself is good - plenty of machines - low usage at the time and day I went but I am sure its buzzing most days. Although there is no induction available (it seems only one person does that and they are away) the machines have good instructions and it was easy to wayfind. The only issue - small amount of mould on the walls in between the sauna and steam rooms - otherwise all good.
3 octobre 2023
Réponse de Better - Thornton Heath Leisure Centre
Good Evening Mary,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Thornton Heath leisure centre. We are also happy to hear that the staff, in particular Sam, assisted you with an induction when you attended the centre. I will pass on your comments in regards to the mould in the Healthsuite area so this can be looked into. We hope you are able to continue to enjoy this centre and the great activities they have on offer.
Kind regards,
Charmaine
I like the facilities
I like the facilities, it's only a 20mim walk from my house which is good. What l don't like is having to pay 25pence to use the lockers, l don't want to keep bringing my card to the gym incase I loose it, people are just leaving there clothes in the cubical, it's petty, it should have been included in the monthly fee.
16 août 2023
Réponse de Better - Thornton Heath Leisure Centre
Good Morning Liam,
Thank you for your review.
We are really happy to hear that you are enjoying the Thornton Heath leisure centre. We also thank you for taking the time to also point out what we could improve on. I will pass on this feedback for the attention of the management team. Through feedback we can identify area's that we could improve on and provide a better service.
Kind regards,
Charmaine
The staff aren’t friendly
The staff aren’t friendly. You are just pushed around. I booked an appointment not once was I told of the closing time except when the staff call out that it is closing time get out!
Even at that they are rude about it!
The hygiene is horrendous! The swimming pool toilets are ones not to be used because they are dirty especially when the pool area is busy.
The gym equipment isn’t wiped and the one that isn’t working isn’t indicated.
The time I was there, there was no staff to make an inquiry with!
My experience so far has been very upsetting. To say the least. The facilities are all what I needed but very lacking when it comes to customer service and hygiene
14 août 2023
Réponse de Better - Thornton Heath Leisure Centre
Good Afternoon Jayne,
Thank you for taking the time to write us a review regarding the issues you have been facing.
First of all, I apologise that you have not received the service you have deserved so far. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this. I will now escalate your feedback/comments for the immediate attention of the centre manager so they can look into the points you have raised and resolve these issues.
We may not be able to offer an immediate solution to all the points you have raised but we can look into these and try to resolve in a timely matter. We appreciate you taking time to provide the above feedback. Through feedback we can identify the areas we fall short and provide a better service.
Hope this helps.
Kind regards,
Charmaine
Swimbies Little Dippers class is great
Swimbies Little Dippers class is great and my baby is gradually building confidence in the water. The class size is small so there is lots of direct communication with the teacher and plenty of space to move about the pool. The proximity of the changing rooms is great and the whole family can change together. Unfortunately a few of the baby change cubicles don’t have changing tables which is a bit annoying when trying to find a space to change before and after class. Occasionally the pool feels a little cooler than expected - not great for little babies but we have a wetsuit wrap so this helps to keep him warm.
26 juillet 2023
Réponse de Better - Thornton Heath Leisure Centre
Good Afternoon K,
Thank you for your review.
We are delighted to hear that your baby is enjoying the Swimming lessons at the Thornton Heath leisure centre and the swim teacher is great at engaging with the pupils. We hope your child can continue to enjoy their swimming lessons at this centre going forward. We are really sorry to hear that some of the changing area's do not have changing tables in all of the changing cubicles at the centre so I will forward your comments onto the centre so they can look into replacing these. I will also pass on your lovely comments for the attention of the centre staff.
Hope this helps.
Kind regards,
Charmaine
No guidance or information on entry
No guidance or information on entry. No one told us about the locker tokens so put £1 in and didn’t get it back. Had to approach 3 staff members to establish where teaching was taking place. Enjoyed the lesson.
13 juin 2023
Réponse de Better - Thornton Heath Leisure Centre
Hi Pauline,
Thank you for your feedback.
We are sorry to hear that your time with us was not all that it should have been. Hopefully, we can improve for your next visit!
We will pass your comments onto the centre so they can look at ways to do better in the future.
Warm Regards
Hazal
The staff are friendly and professional…
The staff are friendly and professional and the swimming pool is great. Thank you
19 juin 2023
Réponse de Better - Thornton Heath Leisure Centre
Good Morning Niki,
Thank you for your review.
We are delighted to hear that you are enjoying our Better operated facilities. We hope you continue to enjoy utilising our centres.
Kind regards,
Charmaine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.