After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Pros: -Can book same day blood and urine test. -Same day blood and urine sample dispatch (if test is done in the morning and depending on where you book). -Can request UKAS-accredited blood an... Voir plus
L'entreprise a répondu
I had a very good experience. My anxiety was so high but I was lucky to speak with such a nice staff called Paul. He really helped encourage me to take the test and he was also very reassuring, he gav... Voir plus
L'entreprise a répondu
Shocking experience, stay away if you want to get any sorts of health tests. This company is shocking, there is very poor communication, the results should be within 5 days but I dint get any even mo... Voir plus
À propos de l'entreprise
- Service de dépistage des infections sexuellement transmissibles (IST)
- Service de dépistage des drogues
- Centre de dépistage du VIH
- Clinique de dépistage des infections sexuellement transmissibles (IST)
Écrit par l'entreprise
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Coordonnées de contact
Royaume-Uni
- 020 7099 0955
- www.better2know.co.uk
4,1
Bien
727 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Louise was personable and very…
Louise was personable and very supportive during an anxious time.
17 mars 2026
Avis spontané
Be aware
Whilst the staff are very accommodating
The management refused a refund despite my explanation for the reason for the cancellation,
Unfortunately it fell within their non negotiable terms and conditions
An act of avarice , which will not be forgotten .
Can’t comment on the level of service as I didn’t actually receive any but paid £550
A lesson learnt on my behalf but let this be a word of warning to others
3 mars 2026
Avis spontané
Friendly and efficient
14 mars 2026
was easy to contact support when there…
was easy to contact support when there was an issue with the testing centre
14 mars 2026
Avis spontané
Very easy and fast turnaround.
12 mars 2026
Excellent and comprehensive service
Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.
27 février 2026
Avis spontané
recommend !
friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.
26 février 2026
Avis spontané
Juan was great and most helpful!
26 février 2026
Avis spontané
The lovely girl beatriz gomez went above
The lovely girl betriz gomez went above and beyond to find a clinc for my son to be tested for a tropical disease after travelling in Africa.next day appointment locally. Very professional and kind on the call. A big thankyou
19 février 2026
Avis spontané
Many thanks to Louise for the great…
Many thanks to Louise for the great service.The customer service at Better2know is amaizing.
7 février 2026
Avis spontané
I would like to thank Elizabed
I would like to thank Elizabed, the consultant. She is a good professional, she quickly responded to requests, was attentive and friendly. Overall, I'm happy with her work. This is my first experience with such a test plan, I want to say that it was fast enough and on the specified time.
18 février 2026
Avis spontané
Great customer service
I would like to say a very special thank you to Beatriz Gomez who went above and beyond in what was a very stressful time for me. I cannot thank her enough! Would recommend Better2Know who have great customer service!
11 février 2026
Avis spontané
Very professional and a great…
Very professional and a great experience. I had a query and they answered it very quickly. Would definitely use again!
8 février 2026
Avis spontané
It took about two weeks to get the…
It took about two weeks to get the results, and I spent more than 400 euros. The process would have been quicker and without cost at a hospital. I recommend avoiding this service.
23 janvier 2026
Avis spontané
It was very good
13 janvier 2026
Avis spontané
Avoid this so called booking service at…
Avoid this so called booking service at all costs!!
Utter shambles
12 janvier 2026
Avis spontané
Very quick turnaround for results. It was an excellent service and I would highly recommend.
Very quick turnaround for results.
27 décembre 2025
Avis spontané
Quick, easy and great comms
Quick and easy to deal with. Really fantastic communication all the way through and very fast service. Couldn’t have been easier. Definitely recommend.
12 décembre 2025
Avis spontané
You guys are trying that’s what matters …
I think you guys have a great service but if people can’t reach out to you then it’s meaningless, I was looking for a discount since I was a student but seems like l don’t get any help. And about that parcel,, not getting it for sure . Didn’t get it last time ,, Anyway I like you trying. Keep up the good work.
16 décembre 2025
Avis spontané
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