Better2Know Avis 

Booked a "Platinum" STI screen and was given a date/time. Showed up on time and the building was locked, managed to get into the neighbouring part of the building that does other tests like Ultrasound etc. Had to show the receptionists there my request form, and was told that the clinic in question only do collection in the am - I was given my apt for 14:30. Eventually was taken to the right clinic and had to present my form again to another group of women behind a desk, 3 this time. They had never even heard of better2know. I watched them manually type every pathogen we would be testing for into the system. Finally got my samples taken after a 45 minute, less than confidential, wait. The only thing platinum about this service is the price.

Easy to book and pay
there seems to be confusion with the time it takes for the result turnaround, i will soon find out what is going on.

Super rápido y eficaz la AI ... buena atención.

they got very bad service and the just trying to take money and care about numbers of customers they don't advice you to right test

Very kind and helpful, also positive response on time

This company is terrible. The customer service is awful, they have no clue of what they are doing. They let you buy a test with an attractive price, thinking you can do the test yourself at home, then ask you to pay more than double for a nurse blood collection.

I purchased a blood test for £79 for a health check. The test was in the "home test" section so I expected something I could do myself. The kit I received was for a nurse to collect my blood. As indicated on the document that came with it, I called Better2Know to arrange for a sample collection at their local clinic. They are asking for £115 to collect my blood. Never using them again. Competition far better and highly rated.

Overcharge massively for services that you can buy in the post for £10 and do at home. What a joke.

They cancelled my appointment last minute and still charged me for it in-full. Scam stay away.

Don't give your card details over the phone - stolen.

Asked for my card details over the phone, my card was subsequently compromised with rogue purchases made. Fraud.

Results took two weeks, and paid over 400 euro.
Results would have been faster in a hospital and free.

Stay away

I booked in for a specific screen that covered 6 tests, when I was booking on their website it showed the package and what it tests it covers. After making the booking at a local clinic the tests changed and didn’t cover what I originally intended. I found that they do not send the samples to their own laboratory and you’re basically paying a premium to book through them at whatever clinic you choose. I contacted their helpline and emailed them, having to wait a long time for a reply due to being in Australia and apparently they operate in the UK. I received a reply which they called me by a different name and said that this was what I booked and basically would have to pay another hefty price to carry out the test at another clinic. They are just a money grabbing 3rd party without any care for customer service

Scammers. I paid for the full panel, waited for 2 weeks to get my results and when it came they said the result was ‘inconclusive’ and I needed to test again and PAY for the second test.

The very quick turn around of results in excellent. The availability of staff to answer phone call queries promptly &politly and also the return emails with any queries are promt.
HIhgly recommend better2know.

Ann-Marie
Carlow
Ireland

Muy atentos, y muy satisfecho con la ayuda, las respuestas, muy acertado.

Good hand fast service

This company is built on overcharging people for a service that is unnecessary, and sometimes free. Fifteen minutes after making an appointment, I called to cancel. I was refused cancelation and refund because I agreed to the terms and conditions. The very nasty receptionist was less than helpful. It's a scam, streer clear.

The website is user friendly and makes a lot of sense. They have clinics all over and their bot is actually helpful! You can call or submit your question so their team can get back to you. Overall, good experience and seems like a great service.

Awful service and no results- exorbitant pricing and false statements. I paid hundreds of dollars for a test my doctor could do for free as a rush service. Here I am 6 days later (on a 3 day test) ad still no results. Also I had an "appointment" for the test. I arrive and no appointment at all, its a turn up and wait service. BLANTANTLY misleading in all their statements. Do yourself a favour and save your money and go to your doctor.

Your responses are very fast and straightforward.