Boots Hearingcare - Gateshead, Metrocentre Avis 

Consultant was very helpful in dealing with my requirements for the hearing aids. Shall pass on my experience to friends & family

Professional, friendly service

Expensive hearing aids,nothing special for the money and terrible after care.
Both my elderly parents have paid for these hearing aids,which have worked erratically since purchasing.
Hard to get review appointments and when you do these have been changed numerous times.
After making new appts to suit time off work etc to take them and waiting months for the appointment they are chopped and changed at will.
Rubbish service ,not fit for purpose.
I understand sickness happens but this is too often to be plausible.
Do not waste your time or money!!
Still waiting for someone to contact me,but I suppose once you buy they don’t care 6/11 14:11 pm

My mother’s hearing aid has gone off again and was sent away for repair. Still not back after two and a half weeks. The staff at metrocentre haven’t a clue when it will be back and couldn’t give us any information. The audiologist we deal with only works one day a week so you can only speak to her on a Monday. For such a huge organisation their customer care is terrible. When her hearing aid needs renewing we won’t be going back there.
Today, 26 Aug 25, I received a generic email from Boots which is an absolutely waste of time!

Joseph was vey friendly, helpful and informative.

Good clear explanation from Audiologist. He treated me with respect and empathy. No reception desk or means of "checking in"so not certain staff were aware I had arrived.

Very good thorough tests during appointment . Everything explained in detail about various types of hearing aides. Felt very comfortable about whole experience.

Professional test with Laura who then spent time with myself and family members to discuss options with me. Demonstrated to family member the different in features and clarity of the different options available so they could help me make an informed choice. Very friendly and patient approach and no pressurised sales pitch. Top quality customer service. Very happy I chose to get support with my hearing loss from boots at the MetroCentre. Thank you.

Very professional and helpful. Very patient answering questions. Very good service

The process was straightforward from start to finish.

Initially my consultation was fine. However I felt a bit uncomfortable when being shown the options available for hearing aids. Audiologist kept saying how good their hearing was compared to mine. I agreed to purchase expensive aids but unfortunately due to a personal matter I was unable to go ahead with it.
My initial payment was quickly returned much to my relief and thanks.

Very efficient, knowledgeable, and friendly audiologists who explained everything very well. The hearing testing was undertaken well, the products explanation was good, and at the fitting of my new hearing aids said that there was plenty of support available afterwards.

I was able to get a next day appointment and after a thorough assessment, I tried a hearing aid that I could immediately note a vast improvement to my hearing versus my hearing with my NHS hearing aid. The only reason I gave 4 stars instead of 5 is that I have to wait 10 days to go back and be fitted for the aid, which was disappointing.

Very professional Mr.Paige and Abbey who took time at three visits for tests and final fitting by Abbey

Hi had both my ears cleaned of wax prior to my hearing test which was painless and carried by a very competent lady who explained the whole process before proceeding very happy with this and the audiologist who did my test very informative thankyou both a credit to the company

Careful considerate perso. Who looked after me

Very impressed with the service

staff very friendly and explained everything , took time to make sure you understood what was going on

My mother was very nervous but was soon made to feel comfortable by the staff. She was very happy with the exceptional service she received. For the first time in several years she could hear perfectly with the test hearing aids. No regrets going there and 100% satisfaction with the results

Fantastic service! The audiologist took the time to thoroughly test my hearing, clearly explained the findings, and helped me select the perfect hearing aids to suit my needs. Highly professional and attentive; highly recommend!