Boots Hearingcare - Gateshead, Metrocentre Avis 

Great communication and explanations tests and aftercare

no need to look any further

Both appointments were carried out professionally and in a friendly manner. Issues were explained as was the purpose and nature of the tests on both occasions.
My second appointment took place 13 June and whilst this review shows 6/6 I have the same views for both visits.

Joe, the audiologist was first clsss. He was so calm and understanding with my 88 year old mother.

We are still in the process of having problems with my husbands hearing aid resolved until this happens we can't comment. This is ongoing since January 2024.

From first going into room, I was put as ease. Everything was explained to my husband and I in clear, precise and easy to understand language. All questions we had were thoroughly explained too. Have to return in a couples of weeks time for a three month trial and explanation/assistance on how hearing aids work, how they are cleaned and charged, plus assistance on how to put in and take out the hearing aids. Any other questions will also be answered fully. A really helpful manner and explanation on various aspects of hearing aids was given by Laura. Thank you for your help.

My husband had appointment booked in for a hearing check on Saturday 3rd February it was cancelled, We then booked another appointment for the following Saturday which was cancelled when I complained they said they could change the time, it was originally 9.30am in the morning and changed to 9.45 which I immediately thought great at least the appointment hadn’t been cancelled just the time. My Husband and I arrived on the 10th February at 9.45 for appointment.We arrived to be informed that they were running late as they had a fire alarm, My Husband said don’t worry we are happy to wait. And we waited for a good 15/20 minutes to be informed that we would have to reschedule. We couldn’t actually believe it. How disappointing I’ve never been more disappointed in a well known company. Whilst walking to our car we noticed advertising appointments in Marks and Spencer’s. We waited 30 minutes for the next appointment seen no disruptions as we were in the same building as the fire drill. Brilliant service at Marks and Spencer’s. Wouldn’t recommend Boots Very disappointing.

Joe was excellent
A true gentleman
Nothing was a trouble and he took time to explain all the aspects of the hearing aids
He is a an absolute asset to Boots and should be recognised for his professional and friendly manner
I cannot recommend him high enough

Joe was friendly and patient answering all of my questions and explaining everything in a calm and professional manner. Excellent service and I can highly recommend

Good advice, delivered in friendly manner.

Very knowledgeable assistant, friendly and informative. Can’t say anything about the actual hearing aides as I haven’t received them yet.

Simple process, everything explained in a way that was easy to understand including what effect my hearing loss may have in the future.

Demonstration of available hearing aids and recommendations for my level of hearing loss were discussed and agreed and fitting booked in.

Jo , the audiologist was very knowledgeable and helpful in helping me decide which hearing aid to purchase. He explained the difference between each type of hearing aid and there was no pressure to buy the most expensive.

Sat waiting for 25 minutes where there was no heating. I am 82 years old and I was shivering by the time I was seen.
Actual consultation was very good and the lady was lovely.

Informative, pleasant experience with lots of choice of hearing aids

Excellent advice and explained everything very well.

After burying head in sand decided to have hearing checked and found I needed hearing aids. From my first visit with Rebecca who explained carefully,clearly and sensitively what my hearing loss was to susequent visits with Laura who performed full test, helped me choose the best aids for my loss and showed me clearly how aids would benefit me I have been treated with sensitivity.

Everything went well both with test and explanation

The lady was so lovely, put me at my ease. Explained everything clearly and answered all my questions.

Extremely professional when arriving at your store.
So looking forward to hearing properly with my new hearing aids

The appointment time was adhered to exactly. Staff were very friendly, well-informed and provided a very clear explanation of the situation. They showed the degree of hearing loss and explained what they could do to help. They were able to supply very quickly the aids needed and gave an excellent demonstration of their usage, We could walk away with confidence.