Boots Hearingcare - Gateshead, Metrocentre Avis 

Laura Dowson is a credit to your company. She is professional, patient, and very knowledgeable about the product in which I was interested in.

The understanding of what difficulties I had with my hearing loss. Excellent easy explanation of how the inner ear works and why I couldn't hear certain tones.

lovely set of people

Your representative was very knowlegeable and I learnt a lot from him that I had not heard from others. However when it came to selling the hearing aid it was a hard sell He started by trying to sell me the most expensive hearing aid, the prices decreasing thereafter. He said this one had more channels and the further down the price guide you went the lower amount of channels. When he seen the prices were a bit out of my range he then introduced me to a cheaper one that was not on the list. He then said it would be fine for my needs as I only needed 2 channels. So my question is why try and sell me the dearest one. I wanted time to think about it but he pushed and pushed until I put down a deposit. On leaving and mulling it over I was annoyed, so on the Monday I rang up and cancelled the order, refund was straightforward without incident however.

Update. The team say they will reach out to me but to date no one at all has been in touch. Easy words to write bt dont follow up the statement they make

I found the service to be very efficient, and Rebecca was extremely pleasant and thorough with her explanations.
She also made me feel comfortable in her presence.

The audiologist was very professional. But more than anything he had the patients and understanding to take the time to clearly explain everything that was happening. It certainly was a positive experience and I am glad that we went to Boots Hearing Care

My hearing test was quite relaxed and RebeccA put me at ease she was informative helpful and gave good advice I have hearing aids that are comfortable and I,m finding a lot of difference to my hearing

Excellent service delivered by Joe, a thoroughly knowledgeable and professional man who provided a full range of options and benefits. I cannot speak highly enough of him and the company and look forward to receiving my devices shortly

specific information. clearly presented

Helpful explanation as to how hearing aids would benefit me.
Professional care throughout.

My Phonak hearing aids were fin at first but after about 9 months the app stopped working and I could no longer adjust my aids using the app. The app is an integral part of the hearing aids and the ability to adjust them is an absolute must.
I visited Boots on several occasions and each time the audiologist thought they were fixed but still the adjustment using the app would not work.
I finally requested either a completely new set of aids or a complete refund. Boots proposed to replace the aids however when I went to exchange them, the replacement aids would not work with the app.
The audiologist confirmed it was an app problem and not an aid problem and he could do nothing about the app.
I am still using the original aids without the ability to adjust them and have requested a total refund. I am still waiting to hear back from Boots.
This is a brief description of events and not a full explanation. I have not touched on the frustration, the anger, the shock when it was suggested it was my fault and nothing to do with the hearing aids.
The audiologists have done all they can but I'm afraid their knowledge seems somewhat limited when it comes to problems. Phonak have not been very helpful and I cannot get in touch with them as there is no contact details available from Boots.
I can not recommend e3ither Boots or Phonak based on my recent experience over a period of about two and a half months.

The audiologist was helpful and explained everything clearly.

Joseph Page audiologist,at metro centre,excellent gentleman, friendly ,explained everything in plain English ,great service all round

Boots had a flexible choice of early appointments to allow me to go from initial test, full testing to supply and fitting very quickly.
I received detailed and very useful advice on products and prices.
Ive only had the hearing aid two days, but so far so good.
The 90 day return policy gives great peace of mind.
I would highly recommend Boots.

They e planned everything, and we're very Professional.

Very thorough hearing examination. Examiner explained everything and conducted the test. The test proved what I already knew and was advised about obtaining hearing aids and the possible costs involved.

Absolutely Fantastic
My 91 year old mother has her hearing back after years using her NHS hearing aid!
First class customer service from Joseph Page can't thank him enough 5 stars