We cannot fault the service that Bovis have given us. We have just reserved our property and Bev Horan has been exceptionally helpful both in dealing with administrative matters and choosing the extr... Voir plus
L'entreprise a répondu
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Just started the process of buying our new home and everything is going smoothly so far. Looking forward to completion date. Gemma and James are great to talk and have all have the information when as... Voir plus
L'entreprise a répondu
I purchased my plot in March and completed in June. The process from the start to finish was excellent. The sales representative Debbie at Bucklers Park was superb and the smooth move team were great!... Voir plus
L'entreprise a répondu
We, Carla and Francisco would like to thank a lot to Chus -Sales Assistant who is helping and supporting us a lot yesterday (03/10/2026)at Kidlington, oxford. She was one of very good example who expl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services
Coordonnées de contact
New Ash Green, Royaume-Uni
- www.bovishomes.co.uk
4,5
Excellent
977 avis
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Poor customer service for secure…
Poor customer service for secure buyers. Visited the Pippins Place development in West Malling as a cash buyer with two mortgage-free properties. I was told there is a long waiting list for an unbuilt plot ready next summer, and that I would need to sell my home and go into rented accommodation to proceed. I was also told to chase them monthly for updates. The sales team completely failed to value a secure, chain-free buyer. They should be chasing the client, not the other way around.
18 septembre 2026
Avis spontané
Réponse de Bovis Homes
Hi Sharon,
Thank you for taking the time to share your feedback following your visit to Pippins Place.
We are sorry to hear that your experience did not meet your expectations. We understand that purchasing a new home is a significant decision and that clear communication throughout the process is important.
Following a review of your visit, our understanding is that you were interested in a number of future-release homes within a phase that has not yet commenced construction and is not currently available for reservation.
Due to the anticipated level of demand for these homes, interested purchasers are invited to register their interest and are contacted when plots are released for sale. At the time of your visit, you were added to our interest list and advised to remain in contact with the sales team regarding future releases.
We appreciate that there may have been differing expectations regarding the level of ongoing contact prior to those homes being released. We have shared your feedback with the team as a reminder of the importance of ensuring customers are fully informed about the process and how updates will be communicated.
Thank you again for taking the time to provide your feedback, and we wish you every success with your future home search.
Kind Regards,
Kobi
Bovis Homes
Excellent appointment with Rhodri
Meeting Rhodri was such a pleasure - he was welcoming, helpful and extremely professional. He really stood out and he couldn’t do enough to help. Unfortunately, the location wasn't right for me so I won’t be meeting him again
He is a real asset to Bovis.
11 septembre 2026
Avis spontané
Réponse de Bovis Homes
Hi Consumer,
We are so pleased to hear about your positive experience with our team member! We appreciate you highlighting their professionalism and helpfulness. We understand that the location wasn't suitable, and we thank you for your valuable feedback.
Kind Regards,
Kobi
Bovis Homes
Your representative was very…
Your representative was very personable, professional and engaging. He gained insight into my circumstances, my wants and needs in a non intrusive and friendly manner. He provided me with answers to all I asked and it was evident he knew the site, availability and options in detail. He took me around the showhome and where I recognised a negative i.e. no double oven, he offered a suggestion. He followed up same day with videos and virtual tours of a 3 bedroom detached as he promised. This was a positive experience for me
18 septembre 2026
Réponse de Bovis Homes
Hi Jennifer ,
We are so pleased to hear about your positive experience with our representative! It's wonderful to know that our team member was able to provide such a professional, engaging, and insightful service, understanding your needs without being intrusive. We appreciate you highlighting their detailed knowledge of the site and options, and their proactive approach in offering solutions and following up with additional resources. Your feedback truly encourages us.
Kind Regards,
Kobi
Bovis Homes
The sales staff
The sales staff
We still have a way to go before moving but so far the path has been made easy.
The only problems so far has been with Bovis IT portal giving a fault report.
18 septembre 2026
Réponse de Bovis Homes
Hi Odin,
We appreciate your feedback and are glad to hear the process has been smooth so far. We understand the frustration with technical issues and are working to improve our IT portal.
Kind Regards,
Kobi
Bovis Homes
Our experience with Bovis Homes so far
Our experience with Bovis Homes so far, right through to reserving our new home, has been wonderful. A special thank you to Sylwia, who has been friendly, patient and incredibly helpful throughout. She has taken the time to answer all our questions and provided continuous support, making us feel welcome and reassured at every step.
Her care and professionalism have given us real confidence in choosing Bovis Homes. Thank you for making this important milestone such a positive and enjoyable experience!
10 septembre 2026
Réponse de Bovis Homes
Hi D Gurung,
We are so pleased to hear about your wonderful experience reserving your new home. It truly makes us happy to know that our team provided such friendly, patient, and helpful support throughout your journey. We appreciate you sharing how confident and welcome you felt, and we thank you for your kind words.
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Phillip,
We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on!
Kind Regards,
Kobi
Bovis Homes
Loads of snaggin issues
Loads of snaggin issues , leaks , kitchen worktops loose . Flooring issues for over 9 mths still not sorted just basically cowboys
16 septembre 2026
Avis spontané
Réponse de Bovis Homes
Hi Andrew,
Thank you for sharing your feedback. It's disappointing to read about the issues you experienced, particularly the snagging items, leaks, kitchen worktops and the prolonged flooring concerns you mention.
We recognise the impact that unresolved issues can have on your overall experience, and feedback such as yours is important in helping us review our processes and the standards we expect to deliver. We appreciate you taking the time to highlight these concerns and will ensure your comments are shared with the relevant teams.
Kind Regards
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Elizabeth,
We're happy to hear that our team were helpful and that you found our homes well presented. We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
Unreliable completion timelines and poor communication regarding build progress
I am writing to share our recent experience with Bovis Homes regarding our property purchase.
For several months, we received regular updates indicating that our completion date was on track for the end of September. Because we are currently renting and required to give a strict 2-month notice to our landlord, we kept the sales team fully informed of our timeline throughout the process.
In late August, we were given a specific target date for the NHBC sign-off (18th September). Relying on these written updates provided directly by Bovis, we gave notice on our rental property.
However, just days before the expected sign-off, we received formal notification via solicitors/email that completion would be delayed until late October.
When we raised our concerns regarding accommodation, Bovis pointed out that the contractual timeframe allows a 6-month buffer ("September plus six months") and declined responsibility for any associated costs, stating that notice should not have been given without a fixed completion date.
While we understand the legal contract terms, receiving such a delay notification via formal email at such short notice—after months of reassuring updates—has left our family facing significant challenges with temporary accommodation and additional costs. I urge management to improve transparency and provide buyers with earlier, more accurate updates on site progress.
16 septembre 2026
Avis spontané
Réponse de Bovis Homes
Hi Jessica,
Thank you for taking the time to share your experience. We appreciate how difficult and unsettling this situation has been for you and your family, particularly given the decisions you needed to make around your rental accommodation based on the information available at the time.
We understand your frustration that, after receiving regular updates indicating progress towards an end of September completion, the anticipated timescales changed so close to the expected NHBC sign-off date. While construction programmes can occasionally be affected by factors outside of our control, we recognise the impact that changes to completion dates can have, especially when customers are managing notice periods, accommodation arrangements and associated costs.
Your comments regarding communication and the timing of updates have been noted and will be shared with the relevant teams for review. Providing clear and realistic information throughout the homebuying journey is extremely important to us, and feedback such as yours helps us identify where improvements can be made.
Thank you again for bringing these concerns to our attention, and we wish you and your family all the best as you move towards completion of your new home.
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi CHUNG KAI LAU,
We're glad to hear that our team was able to assist you quickly and effectively with your inquiry. We appreciate your positive feedback.
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Jay,
We are pleased to hear that you received great customer service. We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
Dawn was so welcoming and friendly
Dawn was so welcoming and friendly. Her experience and expertise was wonderful ss she explained all about the site property etc
2 septembre 2026
Réponse de Bovis Homes
Hi Ali TS,
We are so pleased to hear that our team member was welcoming and friendly. It's wonderful to know that their experience and expertise were helpful in explaining everything about the property.
Kind Regards,
Kobi
Bovis Homes
The sales Agent has been helpful in…
The sales Agent has been helpful in different situation
2 septembre 2026
Réponse de Bovis Homes
Hi Anthony,
We are so pleased to hear that our sales agent was able to assist you effectively in various situations. Your positive feedback is greatly appreciated.
Kind Regards,
Kobi
Bovis Homes
Willow Park-Janina
The journey of finding and getting home obviously requires deposits, qualifications, and all the necessary prerequisites. However, what truly makes the difference is the intent, attitude, and approach of the person on the other side of the table.
I feel incredibly fortunate to have met such a lovely person as Janina. She may have been doing her job as a sales professional, but for us, she became so much more than that. She became someone who genuinely understood what finding the right home meant to us.
Having the right living environment is extremely important to me. This is where life unfolds every day, and as parents, one of the greatest things we can give our children is the right environment in which they can grow, feel safe, and create wonderful memories.
And we feel incredibly fortunate that Janina helped make this possible for us.
She went above and beyond to ensure that we found not just a house, but a home and a wonderful neighbourhood. We are extremely happy with where we are today, and a huge part of that is because of her.
Janina, THANK YOU doesn’t quite feel enough. You will always be remembered by our family, and we will certainly have a story to tell our friends about the experience we had with you.
What started as a professional relationship naturally developed into something much more genuine and personal. That is something very special, and not something that happens every day.
Without you, we genuinely don’t believe we would have achieved what we have today. Thank you for believing in us, guiding us through the journey, and ultimately helping us find our wonderful home and the great neighbourhood of Willow Park, Buckingham.
You will always be a part of our story.
Thank you, Janina. You will be remembered, mate. ❤️
27 août 2026
Réponse de Bovis Homes
Hi Bharath,
We are incredibly touched by your heartfelt review and truly appreciate you sharing such a personal and positive experience. It brings us immense joy to know that our team member was able to make such a significant difference in your journey to finding a home. We understand how crucial it is to find the right living environment, especially when raising a family, and we are so pleased that we could contribute to creating a safe and wonderful space for you and your children. Your kind words highlight the genuine connections we strive to build with everyone we assist, and we are grateful for your recognition of our dedication. We are delighted that you are happy with your new home and neighborhood.
Kind Regards,
Kobi
Bovis Homes
The sales team made the extra effort…
The sales team made the extra effort and were very helpful.
Answered any questions promptly,when we had an issue with paper work it was resolved very quickly
9 septembre 2026
Réponse de Bovis Homes
Hi Ann,
We are so pleased to hear that our sales team went above and beyond to assist you. It's wonderful to know that your questions were answered promptly and that any paperwork issues were quickly resolved.
Kind Regards,
Kobi
Bovis Homes
Brilliant!
Brilliant!
We have just reserved our new home with Bovis - we're very excited. Matt & Yvonne have both been really helpful and made the process really simple (so far).
Thank you :)
7 septembre 2026
Réponse de Bovis Homes
Hi laura,
We are so happy to hear about your positive experience reserving your new home. We appreciate your kind words about our team members and are delighted the process has been simple for you. Thank you for sharing your excitement!
Kind Regards,
Kobi
Bovis Homes
Réponse de Bovis Homes
Hi Lara,
We're sorry to hear about your negative experience with our customer service. If there's any more detailed feedback that you can provide, we can pass that on to the team and investigate further. We are committed to improving and appreciate you taking the time to raise your concerns.
Kind Regards,
Kobi
Bovis Homes
We where shown around the estate by…
We where shown around the estate by Rhodri he was very professional
5 septembre 2026
Réponse de Bovis Homes
Hi John,
We're so glad to hear that our team member provided such a professional and informative tour of the estate. We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
Very helpful and knowledgeable
Nothing has been to much for John, had 2 site visits and was able to get all of my questions answered. Feel confident in my decision and I am looking forward to making my choices as to how the property will look.
6 septembre 2026
Réponse de Bovis Homes
Hi Matt,
We're so glad to hear that our team was able to provide such helpful assistance during your site visits. We appreciate your positive feedback and are excited for you to finalize your property's look!
Kind Regards,
Kobi
Bovis Homes
Great experience so far! Gav and Rhodri
The purchase experience so far has exceeded my expectations. Gav has been superb, and I was also today delighted by the customer service shown by Rhodri as he carefully explained the “extras”, what was possible and how much things were going to cost. We didn’t feel rushed, pressured or hard sold. None of that. I think we ended up with the best possible next steps. Let’s hope this experience continues into the move in and beyond!
5 septembre 2026
Avis spontané
Réponse de Bovis Homes
Hi Chris J,
We are truly delighted to hear that your purchase experience has exceeded your expectations. It's wonderful to know that our team provided such clear and pressure-free explanations regarding your options and costs. We appreciate you sharing your positive feedback and are committed to ensuring this excellent experience continues through your move-in and beyond.
Kind Regards,
Kobi
Bovis Homes
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