Item arrived quickly and well packaged & as described. I was kept well updated with delivery details & when the parcel was delivered. I cannot fault Brantano,or the customer service that I had to ca... Voir plus
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Lisez les avis des autres
This was my first order from this company. I purchased two pairs of crocs in their sale and purchased according to the size guide clearly labelled in the listings. They arrived within 3 days well pack... Voir plus
I rang twice regarding a refund and didn't think your staff were neither particularly friendly or interested in a new customer. As we all shop on line these days my experience is that when the items a... Voir plus
Dissapointing first time experience. Will never order again. Avoid this company. The sizing is completely off. explained to the customer service. i have been same size for years. The sizing is... Voir plus
À propos de l'entreprise
À propos de Brantano UK
Écrit par l'entreprise
Starting in Belgium in 1962, two Brothers created a chain of retail stores specialising in footwear for Men, Women and Children. Originating in a small factory in East Flanders; Brantano evolved into a chain of shoe shops and established itself as a family store throughout the UK in the 1990s.
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Now operating exclusively online, Brantano stocks a range of high fashion and high street brands as well as safety footwear.
Coordonnées de contact
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, Royaume-Uni
- hello@brantano.co.uk
- www.brantano.co.uk
3,5
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I made a mistake with the postage back…
I made a mistake with the postage back When I phoned the staff were so helpful thankyou
25 octobre 2023
Everything including delivery was very…
Everything including delivery was very good. The product was just what I wanted.
25 octobre 2023
Will use again
Easy to use website, great prices and really quick delivery. Product as described
25 octobre 2023
They hide any reviews of products that…
They hide any reviews of products that aren’t 5 start so nothing is truthful. I had a pair of shoes disintegrate after a few months of wearing. Simply wrote a fair review and they have hidden it but only approve the 5 star ones.
27 octobre 2023
Avis spontané
Very expensive P & P inaccurate description
I did not realise this company is part of (now called) ski sports
They give you a QR for returns, which you then have to pay. After paying £6 for delivery I did not expect to have to pay a further £5 to return the boots
The female boots were far too big, not true to size at all. The description was not accurate.
I will not purchase from this company again
13 octobre 2023
Avis spontané
Misleading sizes and poor customer service.
I ordered a size 6 which for all my life and every shoe in my wardrobe is a Euro 39. I paid for express delivery as needed for an event. A size 391/2 arrived which were far too big. Not only did this mean I couldn't wear to the event but Brantano refused to refund the extra postage I paid for or offer to cover the return postage. They actually could have been less helpful and I will NEVER be using them again.
20 octobre 2023
Avis spontané
Excellent service
24 septembre 2023
what you would expect but unfortunately…
what you would expect but unfortunately don't always get.Kept up to date delivered on time excellent condition when delivered first class.
24 septembre 2023
No help from customer care Useless!
24 septembre 2023
Everything went smoothly
Everything went smoothly. Thank you. Happy with my purchase.
24 septembre 2023
Delivery was fast and price was good
Delivery was fast and price was good. Will use again
24 septembre 2023
Avoid at all costs
Avoid at all costs - customer service is no where to be seen - as soon as they have your money it’s over
25 septembre 2023
Avis spontané
Great all round short boot
This is the second pair of these boots that I have bought and they are great, so comfortable , waterproof and durable.
24 août 2023
Shocking customer service
Shocking customer service. Shoe sole was wearing away after a month and they said it was normal wear and tear. Avoid!
24 août 2023
Avis spontané
Returns aren’t free
Returns aren’t free!
Bought a pair of Skechers as a present. Came up very small so had to return. Cost £8.95 to send back as you can’t drop off in store as it’s a different company!
Won’t be using again
4 septembre 2023
Avis spontané
I orderd my daughter a pair of trainers…
I orderd my daughter a pair of trainers which are size 10.5. They where ordered and came in size 11 which is huge on her. I sent them email and not helpful at all. I had proof that they where ordered 10.5 and they replied there are not from us! I had to send proof of everything and again came back saying it wasnt from them!! Not happy
24 août 2023
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