Brookhavenlaw Avis 

Took them forever to settle and when I called to change bank accounts they screwed that up therefore causing me to be late on a payment and they have to renegotiate again even though I tried to pay bye my bank card they could not accept my payment

I got on board with the company due to serious medical condition . I had brain surgery and needed their help to manger my creditor. Several creditor was taken off because they were not eligible. They were high . Now another creditor with a high balance they came back to me and explain a higher repayment plan and paying that creditor more money over time with me putting down a large amount of money over many thousands of dollars. What the %#*%#*. I’m not happy at all with coming out of a kidney surgery a week ago and hearing this. I just cried and hung up I couldn’t discuss the matter at this time. I will give an update on this review soon. My sister had just had two heart attack right before I took Brookhaven law firm.

No more concerns when in not present in my home.

Our experience with Brookhaven Law was extremely disappointing from start to finish. We repeatedly received conflicting information from different staff members, dealt with poor communication and little to no follow-up, and at times were spoken to in a way that felt rude and dismissive.

We paid off our debt more than a year ahead of schedule, yet we are still waiting for clear answers about how much Brookhaven charged us, why money is still sitting in our escrow account, and when those remaining funds will be returned to us.

For a program dealing with something as serious as debt consolidation, the lack of transparency and communication was unacceptable. At several points, the experience was so disorganized that we genuinely questioned whether the program was being handled legitimately and professionally.

Paying everything off early should have made the process easier, not left us chasing basic answers about our own money. I would not recommend Brookhaven Law based on our experience.

Got my monthly payments lower and made things a lot easier and saving money

Excellent customer service

I get instant answers to the questions I send. I believe they are taking good care of me under these circumstances.

Kept up to date and current Michael cook

The company does well with updates. However, joining this program has made it difficult for me to acquire rental housing due to the hit that my credit score takes from joining this program, after I was told by an agent on the phone that it would not. Also, it is not progressing as fast as it should. By the time a settlement is sent to me for approval, the interest is piled on to the original balance I had, making the balance look higher and the savings look better. In reality, if I would have just taken a loan instead of joining this debt relief program, my credit score would not be as bad as it currently is, the credit cards would have been satisfied, then I would've cancelled the excess and would have only one bill to pay for about the same that is going into y escrow account monthly.

It is hard to understand some of the representatives. Every time I ask numbers, I get a different answer.

giving me peace of mind concerning my account with you.

I’m really not happy at this point with Brookhaven. They dropped the ball on a settlement that should’ve been paid in full and one payment now I’m making payments on it. I just found out because of the laziness of getting the settlements done. I have now a credit collections notice on my credit report so I am not very happy until I can talk to somebody and get some of this resolved.

It had been a very positive experience overall excellent communication.

Comfortable when speaking with professional staff. Great listening skills and always polite.

The way they explain everything i can understand

I am about 9 months into the program I called because I received a settlement email. The person was friendly and assure me everything will be fine. She made feel at ease. She answered all my questions. I accepted the settlement. Great Service!

Excellent service great job

Everyone I talked to has been very helpful so far as this is the first time I’m dealing with company

I have been with this program for almost a year now and only one of the four accounts have been attended to. I had 2 smaller accounts removed and handled myself because there was no communication with the creditors after 3 months and one I asked them not to settle they did anyway. the largest one they havent started as i have received court notices. the phone calls at some point should from an attorney not an associate(which could be customer service). At this point I feel like im stuck and want considering bankruptcy because if seems like they arent moving in my best interest