capita-pip.co.uk 

i felt pressured to give answers and pressured to give one word answers which left me anxious and confused and depressed and upset.

I felt that I wasn’t listened to properly on my assessment. It was almost like she didn’t care about anything .

Absolute lies i was a witness to my partners assessment and very serious spine condition, muscular skeletal disease diagnosed by specialist, mental health issues , he can't walk waiting for surgery , arthritis, other health issues they scored zero on all record your assessment people vulgar lying people absolute joke really don't know how any of there employees sleep at night , check the stats how many disabled people died between 2023 to 2024 and in a 5 year period 17,000 waiting for decision and payments for to go through as can't afford to live most of which could be linked to capitas lies and the government still use them also they get a bonus for saying no , RECORD YOUR ASSESSMENT PEOPLE THESE GUYS SPOUT MORE BS THAN KEIR

If I could give the review a 0 stars I certainly would!
Absolute shambles of a company they should be ashamed of themselves! A so called Functional Nurse undertook my Autistic 16 year olds assessment, The report was riddled with lies and incorrect information, the Grammar and spelling was atrocious over 20 plus spelling mistakes and poor Grammar. Despite supplying OT reports, hospital reports, Diagnosis reports, EHCP needs assessment from a school SENCO, PSS reporters and reports from the Special Education Needs coordinator the assessor still made Lies up about my son and this was a so called Functional Nurse it was clear the only Function she had was the ability to lie, I’ve written 2 complaints to the customer relation department and I’m still waiting for a response I will also be logging and official complaint with the DWP and taking this to my Local MP and the national news if need be, my son may not have a voice but I certainly do and will speak up for him and all the other vulnerable individuals Capita have and will continue to make a mockery out of. Where is the humanity in this world!

Rude and arrogant tele people.
No advice able to be given
Lacking in empathy
Dreadful experience

These people lied about me big time.
The first capita appointment was a total waste of time. I had to go through a tribunal which I won for a year. Then the second capita assessment was no better. Was turned down again for pip which incidentally I took back to a tribunal and won again which was granted for 4 years. Now today I've had yet another assessment which I now have even more health issues, uncurable disabilities, diabetic and have severe depression. I bet you that ill have to go through yet another tribunal. On my last tribunal the judge stated they didn't understand why on earth I had to even attend a tribunal. They could see I was ill and granted it there and then for 4 years clearly stating I should of been granted pip with no issues. The capita assessor tried to say I drove myself to the assessment center where I was actually taken by a friend. I even showed proof of this to the tribunal judge that I was driven to the assessment centre. The capita assessor tried her very best to make me suffer by lying. Well this time around I've got a case file ready for my next tribunal in advance as I know full well capita will do there very best to get me turned down for my pip eventhough im now diabetic and suffer more with depression and have an incurable disability in my spine, hands and knees and suffer with ptsd as I'm ex forces. The assessor didn't really listen to what I had to say today on the phone. She was more interested in trying to trip me up. They have had my application form, proof of my health and disabilities as well as evidence of everything from my GP. Why on earth do they make you go through an assessment with a capita paramedic who don't know nothing about you who incidentally then makes a report about you deciding if you can have pip or not. The amount of evidence submitted from your gp along with your pip application should be more than enough for pip to deside if your entitled to pip or not. Why on earth leave that decision in the hands of an assessor who has never met you and knows nothing of you or your life who incidentally does a report on you for the dwp. I don't understand why the dwp need so much evidence from you along with a pip application form if they then expect a capita representative to access you for the first time for that accessor to make that decision if you can have pip or not. No one knows you better about your health than your gp does. It seems to me that the dwp dont believe what your gp says about you and your health nor what you put on your pip application.What a waste of resources, time and money. It don't make sense to me. But I'm ready for the next tribunal. I know full well capita will do there best to get me refused my pip. If i was lying about my health and uncurable disabilities then i wouldnt of gone through two tribunals. Plus i would of lost both tribunals if that was the case. I've come to expert a third turn down from capita. So now due to my last two pip applications being turned down through capita's report to the dwp of which I succeeded in winning at both my tribunals, im now prepared for the third tribunal in advance as i know full well whats coming. See you capita assessor's at my next tribunal is all I can say.

Capital failed to listen, understand and miss chunks of information out when doing their assessment of me,I was expected by DWP to provide medical evidence from 10 or more years ago too. Speaking for yourself goes against you as well makes you completely sane! Get qualified people.

Absolutely disgusting company . They should be ashamed of themselves the lies they tell to get sick and disabled people of getting their deserved money The Complaint system is a joke and conveniently they can never record the assessment I wonder why . Maybe because they tell so many lies .
I'm on my second complaint for the lies the assessor told . I think More people need to get in touch with their MP and let them know what this outrageous company are doing .

PIP assessment was done badly .the assessor was so rude to me .she make me forget everything.and she lied about my breathing problems.whatever i said i can't do it but she said i can do it .for her i have to wait more time .please don't lie and learn to be sympathetic to MH people .

Applied for PIP after I had a lifelong DLA decision they believe I am fully cured. So this last attempt I asked them to record the interview and guess what, they have lost it!! Luckily I recorded it too and this time I am not giving up and I intend to call them out on their lies. This is a shockingly bad service and I am going to complain to everyone who will listen. Living with a disability is hard enough, this should not be allowed.

A multitude of errors with this company. Firstly, they wouldn't accept my diagnoses as of apparent 'outdated'. When diagnosed with two of my conditions there is no up to date evidence, and diagnosed for life. So would not do a paperbased. Then messed me about with arranging an interview. I requested from start I wanted it recorded. Yet, Capita failed to see this. And tried to give me a video assessment where they don't record those. Then I had support to attend the telephone assessment, a proper benefit advisor who does not work at the weekend. For then them to change the appointment for a Saturday even though they were told in advance. Then it was rescheduled for a day my support was on annual leave. I had the assessment. The assessor lied and made up stories, and ignored a few of the factors that she failed to tick to award me what was needed. Also the fact I have 2 progressive illnesses and a lot of other conditions that the assessor believes I will recover. I will not. Also that I had the assessment recorded which does not match what the assessor wrote in their report. I complained to Capita on multiple occasions, 1. They never looked in to it properly, 2. They lied, 3. They fobbed me off. After asking for the complaints to be looked at again, they never got back to me. Capita and their assessors do not understand most conditions, they should not be doing this. Atos was bad enough. I know the system is designed to stop people claiming but, when you're genuine they should not be treating you like this. The whole process since Capita had been asked to assess me took 4 months before they sorted out an assessment that fitted with me. Also it made me unwell and it stressed me out so much. At least when I complained to Atos they actually investigated and realised mistakes. Oh and to add about the assessor they didn't ask me a lot of questions to do with the forms. Questions that didn't need to be asked. Also one of the main questions is if you can go to places you don't know, this was not asked. I am not and I don't go to places I don't know. Yet, the assessor answered this herself with her made up story. I had it recorded. Also the form stated I don't attend places I don't know. The whole thing was a farce and was absolutely disgraceful. They should be made accountable. Hopefully, a new and better government will change how we are treated. Capita and the DWP need to understand progressive illnesses and stop believing that we will recover. Also the amount of calls I made to these was stressful and mistakes still happened. Funnily, one of the call staff knew I wanted it recorded without me mentioning it. Yet, in a complaint response I was told I did not ask for it to be recorded. I did, and first mentioned it in my form. Also the call center staff knew.

Why does the government and watchdog look into the way capita medical associations assessment employers to lies deception reports used there own staff to act as medical professionals too many cover ups DWP systems and staff will be exposed like the post office scandals might take years but mark my word god willing it will come to pass from Capita to DWP and the last Government you will be name and shame

Stay away
And look for help through the name on my display picture...

Do not trust these people, they are nasty people.

Rougue company, no one should trust them. The customer relations will contact you at a time outside your specified time you have given them to contact you. They also leave voicemails without actually calling you. Extremely deceptive people, they can do what ever they like and get away-thanks to DWP!!!!

Zero stars ive just read about staff that hate working for them.

Ive had 2 full assements had the last one recorded went on for 1 hour 50 minutes so almost 2 hours had it recorded.

Been advosed that the adviser could not contact me and a full assesment (3rd) will need to take place

Complaints system is a joke they investigate and come back with weak line excuses cover for each other.

I have taken my complaint to My MP

They now looking to see if a paper review is possible but they really should not have the contract with the DWP incompitent and policies are out of line

Well I'm totally gobsmacked how do capita keep getting the contract for doing telephone assesments their assesors lie through there teeth and ruin peoples lives I have stage 6 fibromyligia and chronic fatigue syndrome and I'm also autistic and moderate dyslexic and sufer with bad mental health and anxiety and panic attacks 3 of these are life long conditions and my telephone assessor lied and said my needs had changed totally not true but its had dire consequence for me all she could say is she had no idea about my conditions and that her fee she gets for doing the assessments boosts her nursing wage this is criminal I spoke to a guy at dwp today and he said all the complaints are people who have had assessments done by capita I've done a complaint against my assessor but doubt ile here anything just shocking now got to go to tribunal again

My husband has been waiting for pip since 28/09/2023. He has issues with his spine, what effect the use of his arms. He also has pains all over his body, especially in his lower back. The smallest daily task finishes him off for the day. He needs my help with most everyday things. He's been suffering from his multilevel degenerative foraminal stenosis and disc bulge with compression on his spinal cord since 2015. He had several MRI scans, spoken to his GP and physiotherapist frequently. He's been through physiotherapy, acupuncture,.... He had an assessment with a NURSE in December. We both attended. We told her everything exactly how it was. We had the assessment audio recorded. The report what the nurse wrote is full of lies. She asked my husband during the assessment, if he was in pain?(He can't sit in one position for long, due to chronic pain)He said yes, 7/10. He was visibly in pain. On the assessment report she put down, that my husband was comfortable during the assessment. She asked my husband to do certain movements with his arms, what he tried to do ,but refused due to pain. She wrote on the assessment, that he can lift his feet off the ground, so his upper limb movements are adequate. She didn't take anything we told her into consideration at all. How can a nurse, who knows nothing, who is not qualified,who is there to take blood and check blood pressure go against medical evidence and specialists? Absolutely useless! I contacted Capita, to look at the assessment and listen to the recording, to see the mistakes she made and to rectify the assessment, but after weeks of waiting, we received a letter, to say, that they found nothing wrong. How shocking! This company should not exist! Someone really needs to look into what they're doing to people! They are unprofessional liars!

If you give incorrect information on your pips claim form you would be liable for prosecution, however Capita are allowed to do so in their report by putting in questions and answers which were never asked.
So I suggest you have your interview recorded by them and yourself if possible because these people are so untruthful.

The assessor miraculously cured my condition of 20+ years. After struggling to walk and needing a hip replacement since my early teens, the assessor ignored my medical evidence and decided I no longer deserved to be awarded PIP.
I complained to CAPITA to be told the assessor did not remember my case therefore there was nothing to answer to. I use my PIP to pay for transport and to give myself a better quality of life, if I was using drugs or an alcoholic no doubt I would have been awarded the higher level.

I have suffered severe anxiety as a consequence of a sub-standard assessment and an assessor who did not read or listen to any of my information and ask the right questions. My assessment was an afternoon and she obviously was in a hurry to finish.

This company is shocking and I have been treated abysmally. I am still waiting to get re-assessed.

Shame on you CAPITA