capita-pip.co.uk 

I had my phone consultation for PIP, had a courtesy call the day before to remind me & was asked if I would take part in a follow up survey after my assessment which I agreed to.
I found the nurse 'Kath' professional but she asked so many 'trick' questions. I did record the interview to compare with what was actually said & what Kath had actually written.
Basically I was not really in need of PIP according to the report. Kath really didn't understand how my condition works. Before she started she told me it would be about 20 minutes, it turned into 1 hour & 20 minutes. She had a clever way of wording things. As people are aware it is split into various categories, what Kath did instead of completing one category she dipped in and out cherry picking bits and then going back to the same thing. First question "do you have any pets?" Make of that what you will. After the assessment Kath left me feeling shockingly bad, having a neurological condition the way the assessment was conducted was really unacceptable.
Now I have to decide what further action to take regarding how 'Kath' was with me.
The follow up survey? Never happened.
But I did get PIP, not what I was expecting but I am grateful I got something.
PIP needs an overhaul. The amount of government revenue Capita must be receiving it should be able to match the 'professional' with the condition & not some random Johnny.
In the words of Alan Sugar, "Kath, you are fired!"

Ok , so interview by telephone went as expected BUT kept being stopped when answering questions as interviewer butted in saying " Sorry we have to move on , as we have alot to get through " ... In essence a poor interview as unable to speak about all relevant information..

I have Ankylosing spondylitis and many other conditions which impact my life. I have just had my pip downgraded to no payment. I must be cured then. My body forgot to tell me that this morning as I crawled out of bed in utter agony.

After arranging an appointment which they failed to meet and had cancelled without any warning I had to ring to arrange another app. Of which they did not call on the give date and time it was a Sunday so was unable to ring and find out what was going on. Rang the following day to be told 'i can see it's nothing on ur side I'll send it to be investigated and to ring back in a few days. After ringing back I was told that it's been sent back to somewhere else and I'd have to go through the same process again. I personally have been suffering for years and it took a lot to even call as every time I did I was on hold for a very long time for me to even go through this process for many reasons. My health is on going. And I'd rather keep suffering than go through that process again.

Assesors are deceitful,unprofessional, lack knowledge of conditions, they make assumptions, fabricate assessments, add things that have never been said, ignore evidence, lack empathy and respect.
Shameful how they are getting away with treating disabled people. How is it even legal? Its blatant discrimination.

Only waited 3 weeks for a face to face appointment and got results straight away

PIP assessment was done badly by making several errors on their booking system, then they referred me to a 'paper based' one as they simply could not get me a telephone booking (obviously because I work they discriminate against this). Complaint made but they were done just as badly! They apologise profusely but assure me their robust processes should make me feel good about them? They really got it wrong with me. big time! And when I say big time I mean big time! They must think we don't know they have had as much bad press as Boris Johnson in recent years!

I put in a claim for PIP due to my medical conditions.
I asked for a telephone appointment.
They sent me an appointment about an hour away at a clinic! I rang and said that wasnt what I was told Id get, they said theyd have to send it back to DWP for them to start it all over again......so another long wait. Heard nothing, rang them back. They agreed a telephone appointment on a particular date. When I got the letter - AGAIN it was an appointment at a clinic in a different County. I rang again, they then gave me a telephone appointment on 18th at 09:30. Great, i thought, getting somewhere. I cleared my work diary (turning down paid jobs to get this done). The confirmation letter arrived telling me the appointment was now 19th at 10:30........when I had an oncology hospital appointment . APPALLING service.