Cars2 Ltd - Yorkshires Trusted Motor Group Avis 

Bad bad service here. I paid a £99 deposit to look at a car which got sold overnight and have been trying to get my £99 ever since. It’s been nearly a month now. Be very very careful about leaving a deposit with this company

Absolute joke third time I’ve been in touch nobody rings you back, promise they have the got cars in stock but they haven’t scared to death to give you a price. They aren’t allowed to email car quotes was ready to buy a Renault 5 but now they can stick the Renault 5 I’ll buy from a proper garage!! wasting your time car2, I have never known a dealership like this, just come out with stupid excuses, no idea how they are still in business
Mr M.Chapman

Cars 2 Nissan Wakefield
Took my Nissan Quashqai in for a fault under extended warranty.
Really pleased with the customer service and technician.
Waited for car as I had no other transport and was able to work well with complementary WiFi and coffee.
Would recommend.

Worse customer service i have had in 30 years of car buying. Zero interest in any problems i had with my brand new car.
Only interested in the sale. Nothing else
From my dealings with them, i would tell anyone, to stay a million miles away from them.

Purchased a VW through Amy - service received was excellent 👍

Awful! Avoid if you want a trust worthy car and a peaceful life. I’m not sure how the people who work there sleep at night.

At Renault Barnsley had a couple of questions to which Carl and Faz helped with. Warm and friendly

They don't seem able to answer even the simplest questions—questions that could have been answered with a straightforward "yes" or "no". Instead, they suggest that i should visit the dealership for an "appointment", without first providing the most basic information I've asked for and what is this 'appointment' they speak of anyway? is it a test drive 'appointment' or an 'appointment' to be sold to or is it for some other reason?
who knows? all i know is that i didn't ask for one and i wont be going because when a prospective buyer asks a basic question and you wont answer it, don't be surprised if they go elsewhere.

what a waste of time.

Thanks Car2 for your quick response but you've completely missed the point. I didn't leave a one-star review because you invited me to visit the dealership. I left it because you declined to answer a straightforward question that required nothing more than a simple "yes" or "no". Instead, I was encouraged to book an appointment for something (I still don't know what for) without being given the information I had asked for previously.

As a prospective customer, I don't think it's unreasonable to expect basic questions to be answered before making a potentially lengthy journey to a dealership. Unfortunately, your response simply reinforces my experience. Rather than acknowledging the issue or answering the question, you've chosen to suggest that my expectations are somehow too high but I don't believe expecting a direct answer to a straightforward enquiry is unreasonable at all - in fact, I'd consider it the minimum level of customer service any prospective buyer should expect.

Up date.....
Management can't even be bothered to sort this out, what sort of a company sells a brand new car with faults and a big scratch on the door sill because they can't even do a pre delivery check properly, be aware this company doesn't care about u once you've drove off the forecourt.

Wow I really wish I'd not deleted my first review and thought I'd give them another chance, well that didn't work, just wasted another 2 hours of my life I'll never get back as well as just over 50 miles round trip AGAIN! to get my brand new car that's 10 days old fixed, things were going good until they gave me the key to the courtesy car, the outside was a bit mucky fair enough, but the inside was disgusting, it was filthy and I don't mean just a bit of muck, wait till u see the pictures, the back seats were down with the parcel shelf on the boot floor god knows what was under it, zoom in on the pictures to see the real grim, especially on center console, it smelt like a farm yard, so I went in and complained so they said let's see if we can swap it, so they brought me this little white Renault out, I started to drive out of the car park and it sounded like a link arm, trackrod end or the wish bone was broken or about to break, by this time I'd already had enough, so I asked for my keys and left without the work being done, I'm so mad right now they're lucky im trying to keep calm while writing this, I will be contacting motability about this and asking to be changed from this bad garage

Promised to send video of car via WhatsApp still waiting 3 days later. Went back online to check as thought vehicle must have sold. It’s still advertised but is nearly £3000 more than it was 3 days earlier

Matthew was very helpful and I am very happy with the service provided

I came in today to buy a new car and it was the most pleasurable experience from start to finish. A charming young man called Taylor Nicholson was extremely enthusiastic and a delight to deal with. He took us out for a test drive and answered all our questions. Jim has also been brilliant and came up with an excellent deal. Both my husband and I are returning customers and we have been dealt with brilliantly. Thank you so much.

I went to their Hyundai showroom and was left with broken appointments and broken promises.

So I went to their MG showroom and ended up flummoxed and frustrated with their deals changing far too frequently.

So I went to another, completely different dealership, and agreed on a sale that I wanted within 3 minutes and everything signed in less than 15 minutes.

Cars2 wasn’t for me. If they offered me a completely free car, I’d turn it down.

E2A: thanks for your reply and thank you for confirming my correct decision to give you a miss.

Brilliant service by Sam Ellam would definitely recommend for a quick and fun service 10 out of 10 service

Spoke to Ellis in Bradford showroom enquiring about a particular car. Was told the car was in "mint" condition. Took a 4 hour round trip the next day to view the car to find it looked like it had been dragged through a hedge backwards. Every panel around the car was scratched, the car was filthy (probably to hide the scratches). Not my definition of mint!
The response to this review does not address the fact your salesperson told me the car was in mint condition, under no circumstances did he mention it being subject to wear and tear. Quote from your advert "this is as close to new as it gets"

We have had a interesting experience with Lewis. Given him 2 very 1st's for him whilst trying to finalise our transaction. Lewis definitely done Cars2 proud and everyone needs a Lewis. He definitely worked above and beyond what he should have done, was under the cars trying to find something we didnt need in the end. He also worked after we had left on this for us. We were with him for 5 hours all in all. There are certainly no problems with Leeis just solutions. Well done Lewis your a star and we really appreciate all of the hard work you have put in to this and thank you

Ben and Paul at Car2 Huddersfield made buying our first new car a stress free and enjoyable experience. Throughout they had tremendous patience explaining the process and answering all our questions. It was first class customer service. We no hesitation in giving them a 5star review.

Cars 2 u Jaecoo Wakefield, fantastic experience from the moment I walked in, offered me a very good px allowance and made my new purchase stress free,Noah especially went the extra mile and the sales manager was a real gentleman.Thank you.

Fantastic experience, great service and excellent cars

Excellent service from Cars2. Greeted by Gabriel who helped us from start to finish, trading in our car for a newer Quasqai. Would definitely recommend