Cars2 Ltd - Yorkshires Trusted Motor Group Avis 

Really easy and fast turnaround! Love my Renault 5, thank you so much Paul!

Great customer service! Would recommend.

We came looking for a bigger car that will meet our family needs and from the beginning to end, the service we received was exceptional and they have been patient going through all available options for us. Uzair and Lewis was great and had met all our requirements!

Ben and George was really helpful and amazing to deal with.

Really recommend, Sam has been amazing always communicating and making sure everything is done as it should!

Lewis was great when handing my vehicle over thank you

My experience with this dealership has been extremely disappointing and has resulted in an ongoing dispute that is now being considered by the Financial Ombudsman Service.

From the outset, I found the customer service to be poor, unprofessional and lacking in accountability. Communication was often inadequate, responses were slow, and I frequently had to chase for updates and information rather than being kept informed once i ordered and placed a down payment on the car. At no stage did I feel that my concerns were being handled with the level of care, competence or professionalism that a customer should reasonably expect.

When I finally took possession of the car what makes this experience particularly frustrating is that "brand new vehicle" began exhibiting faults within the first few hours of me driving it away from the dealership. Almost immediately after taking possession of the vehicle, I encountered a number of serious issues, including concerning engine noises, excessive smoke bellowing from the exhaust, electronic faults and other defects. These were not minor issues that developed after months of ownership; they arose virtually straight after purchase and significantly undermined my confidence in the vehicle.

Given the nature and extent of the faults, I rejected the vehicle and expected the matter to be dealt with fairly and promptly. Instead, what followed has been months of stress, inconvenience and financial loss. Rather than resolving the matter fairly, the dealership disputed my rejection, resulting in an ongoing complaint and Ombudsman investigation.

Throughout this period, I have continued to make monthly finance payments and maintain insurance cover for a vehicle that I have been unable to use. Despite the vehicle being returned to the dealership, I have repeatedly had to request information and documentation relating to it, including workshop records, diagnostic reports, technician notes and communications concerning the faults, inspections and repair attempts. The lack of transparency throughout the process has only added to my frustration. I have not even received an invoice for the purchase despite asking for it many times. Finally after months they told me that the invoice in on an online system, which id never been told about. They claim i fabricated faults, but it was their own head mechanic who told use to leave the car with them after witnessing the engine noise for himself, their sales team witnessing the electronic glitches and faults on the car.

The most concerning aspect of my experience occurred whilst the dispute was still ongoing. Whilst I was at work, representatives acting on behalf of the dealership attended my property and recovered the courtesy vehicle that had been provided to me. The vehicle was parked in my front garden on private property. My personal belongings were removed from the vehicle and it was taken without my knowledge at the time, leaving me without transport and causing further distress, inconvenience and expense.

What should have been a straightforward resolution to a faulty vehicle complaint has instead become a prolonged and exhausting ordeal. I have spent countless hours dealing with correspondence, complaints, requests for information and investigations, all while continuing to incur finance and insurance costs for a vehicle that remains the subject of dispute.

In my opinion, this dealership has demonstrated poor customer service, poor communication, a lack of transparency and an unwillingness to resolve a legitimate customer complaint in a fair and timely manner. The way this matter has been handled has fallen far below the standards I would expect from a professional dealership.

Based on my experience, I would not recommend this dealership and would strongly encourage prospective customers to consider how they may be treated if significant issues arise after purchase.

I am now awaiting the outcome of the Financial Ombudsman Service investigation.

Bought my new car from Huddersfield Renault and ask the staff were really helpful and sorted any issues and queries out quickly!

The staff are very helpful and they have made sure we understand everything

I agreed a deal to buy an MX5 from Cars2 Wakefield with an agreed completion and collection date of the 23rd May. The day before I was informed by the salesman ,Joshua, that the car had been accidentally damaged and the sale had to be cancelled. I accepted the disappointment as just an unfortunate accident. However I then found it difficult to get my deposit of £825 returned. My texts and phone calls were ignored. I only got a result when I made a formal complaint and the situation was dealt with by the relevant sales manager. Taking nearly two weeks to return a deposit when a sale had been cancelled due to the car being damaged when in Cars2 Ltd's care is poor customer service. I would advise potential customers to confirm the circumstances and timing of the return of a deposit and who is going to take responsibility to ensure it is returned.

Very helpful and supportive sales staff. Helping with all aspects of mobility process

Unfortunately, my experience at this car dealership was very disappointing. I viewed a car on 02/05, paid a deposit the same day, and was promised that the vehicle would be ready the following week. After multiple phone calls over the next four weeks and speaking to several different members of staff, I received a different explanation each time regarding the delay. As a result, I decided I could no longer wait and requested a refund of my deposit. I was assured that the deposit would be returned to my account within a week, but after chasing again a week later, I was informed that the original staff member had not even started the refund process. The lack of communication, accountability, and professionalism throughout this experience was extremely frustrating. Based on my experience, I would not recommend this dealership and hope they improve their customer service and business practices.

Pleasant, polite ,go out of the way to help

​We recently bought our Dacia Duster, and the entire process was incredibly smooth from start to finish. Gabriel was fantastic to deal with professional, helpful, and made sure everything went off without a hitch. We couldn't be happier with our new car and the stress-free experience. Highly recommend asking for Gabriel if you're looking for a hassle-free purchase!

George, (the salesperson), has been polite and explained everything throughout the car buying process and there was no pressure selling. Car was well prepared and a great price.

Great service from the team, came in to look at the full range of Omoda Jaecoo and Chery at Bradford and all the team were helpful!

I recently purchased a vehicle from Cars2 Bradford and would like to thank Pawel for the excellent service he provided throughout the sales process.

From the initial test drive through to placing the order, Pawel was professional, knowledgeable and helpful. He took the time to answer my questions and made the whole experience straightforward and enjoyable.

I would also like to thank Jack and Ben for taking the time to review and resolve a pricing discrepancy that I raised. They listened to my concerns, investigated the matter and corrected the £500 error, which I appreciated.

Overall, I received excellent customer service from the team and would be happy to recommend Cars2 Bradford to others.

Harrison was extremely polite and helpful throughout the buying process.

Excellent service. Ordered car all charged and ready to collect. Friendly and professional staff. Delighted with the service and vehicle.

I highly recommend Harrison to anyone looking to buy a car. Was very professional and helped us with a great car within our budget. Thank you for making this such a positive experience!