Cars2 Ltd - Yorkshires Trusted Motor Group Avis 

Great service, swift and straight forward very happy

Dom and the team made my car buying experience a good one from looking for the right car through the test drive to the hand over.
Brilliant customer service throughout.
Well done

Great experience from start to finish thanks to the help fromLien and Dom .Excellent cars excellent business !!'

I initially contacted Cars 2 following and advertisement on Car Guru's. Completed the contact form and awaited their reply. The car was advertised as being in Wakefield. However, the reply came from a respondent in Huddersfield. It took several texts for me to the clarify the whereabouts of the car. The contact form, as per purpose was for a test drive. I was contacted by the Wakefield Branch saying the vehicle was ready. I proposed a time and date, but the respondent indicated these details included their leave time, and asked would I consider the next day. Being co-operative, I arranged the same time on the day they would be in.
On the day I arrived on time, I was told to take a seat and help myself to a coffee and the appointed person would be with me shortly. 20 mins later I went looking to ascertain progress. I was greeted by an alternate colleague who introduced themselves, and started conversing with me. Through the course of our exchange it became clear the colleague had initiated a credit application, I re-iterated that I was was at the appointment for a test drive only. Nevertheless they went on to ask further questions regarding the value of my car, if I had received an offer. 30 mins later having not had the courtesy of an apology from or on behalf the designated employee, and a full on interrogation about my financial status, I terminated the appointment. On my homeward return I contacted the branch in the hope of speaking to a competent manager who could explain, if not, apologise for the events that took place. Instead, I received a facetious acknowledgement of my visit, a half hearted apology about the fact I was interrogated regarding finance. Again, terminated the phone call, as could only perceive the reason for the phone call was to defend poor and incompetent behaviour, rather than hear my side of the course of events, and turn the opportunity into a more positive outcome for both company and buyer.
Further to the reply.
Your colleague went on to ask what offers I had received on the car and if I had brought the car in with me to enable appraisal. Was that to establish rapport also? At least gather all of the facts before you attempt a competent reply.

Great Paul did a great job, good price. Great thanks

Excellent customer service from Cars 2 Wakefield. Nothing was too much trouble Rio was professional and knowlwdgable about the car i bought
Thank you and i can highly recommend

Another Nissan purchased from Cars 2 Wakefield. This time I took in a friend to find a car. Lian and his team were fabulous. They helped sort out previous finance and did her a fabulous deal. At the same time they serviced my X Trail and we had free coffee! Can highly recommend this dealership and have nothing but praise for the whole team. Thank you

The sales staff were very friendly and efficient. I would mention particularly Lewis and follow it up a close second with Darren. The car is a great vehicle and hence my 5 star review

Just bought a new car, good and attentive service. Shout out to George and Paul for all their help!

Knowledgeable staff who were very enthusiastic

Efficient service. Very friendly and helpful

Couldn’t have asked for a better experience. First time buying with this company and Paul & Nick made it so pleasurable

The service was outstanding - helpful, friendly, knowledgeable and informative. What made it particularly outstanding was the treatment I received from Vertu in Bradford who lied to me, cancelled appointments and said it was my fault, and wanted the car for 3 days to do the work that cars2 did in a day, all of which wasted 4 months! Refreshing change!

Great service from Paul, not pushy at all.

Our salesman Paul, was a pleasure to work with, from start to finish. Even with an insurance issue, Paul overcame the problem. Well done Paul. 👍👍

Good service

Ace Customer Service and Experience from start to finish. Pete, George and Nick were all fantastic, very knowledgeable about the car I purchased and I would highly recommend anyone to purchase from Cars2 Renault Dacia in Huddersfield.

​🚨 AVOID AT ALL COSTS – ABSOLUTE DISGRACE 🚨
​I strongly advise anyone considering Cars2 Bradford to stay as far away as possible. My experience with them has been a complete nightmare.
​Incompetence: They held my car for a month and a half, claiming they were fixing the issue. After waiting all that time, I got the car back in the exact same condition it was in before I dropped it off. They are clearly incapable of performing basic repairs.
​Dishonesty: They explicitly told me they had replaced the faulty parts, which turned out to be a blatant lie. Nothing was fixed, and no actual work seems to have been done.
​Customer Service: Zero communication and zero accountability. To keep a customer's vehicle for 6 weeks and return it broken is beyond unprofessional—it’s a scam.
​Do yourself a favor and find a dealership that actually knows how to fix cars and values honesty. I will never use their services again.
​Rating: 0/5 (if I could)

Josh was a pleasure to meet . A smart young man , very helpful and courteous. Did us a great deal at Renualt Huddersfield. Highly recommend 😁👍

5 star service from Cars2 Huddersfield. I had decided on Cars2 after doing very thorough research on the pricing of the car I was interested in. The car I finally purchased was the most competitively priced and the highest comparative spec of all the similar models offered by the various dealerships. So a great deal for me from Cars2.
Adeel in particular was super helpful by picking me up from the local station and very professional in conducting the final sale. Explaining all the steps as he went through them. Could not be happier with the overall experience. I highly recommend Cars2. Ask for Adeel for top class service. Thank you