Fast efficient delivery, the delivery trucks never require the owner to be on-site. They also deliver what you ordered, as I've independently checked it. So that makes the owner feel like they are... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Looked at numerous quotes before choosing certas who were already cheapest, the fact I had a £25 voucher through the door made it no brainer. Ordered online and it gave me option to upgrade for free t... Voir plus
L'entreprise a répondu
The driver was excellent. Living up a narrow lane the hedges had not been cut which made the lane appear narrower again. Ke carefully negotiated the road without marking the vehicle, I was exceptio... Voir plus
L'entreprise a répondu
Poor communication!! Had to chase where delivery is! Then got email after asking for them to look into it, that it’s loaded and be delivered! Guess what still nothing arrived and no apology, no commun... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Coordonnées de contact
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, Royaume-Uni
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4,3
Excellent
36 k avis
Demande des avis aux clients
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Service is great shame about the price
Placing the order and the delivery are excellent, just a shame about the price. I got a quote, phoned back 3 days later to order and the price had gone up by £75 pounds.
18 septembre 2026
Réponse de Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Every thing is great and thanks for…
Every thing is great and thanks for farst delivery
18 septembre 2026
Réponse de Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Telephone Call Feedback.
Telephone Call Feedback.
The automatic security gatekeeper was slow and cumbersome. An irritating waste of time.
However, when a real person is allowed to respond - post the bot hassle- she (Chelsea) was very efficient, professional and charming.
All my queries covered within 2 minutes.
Excellent service.
2 octobre 2026
Avis spontané
Réponse de Certas Energy
Thank you for sharing your feedback with us. We are happy to hear that our team member provided efficient, professional, and pleasant assistance to resolve all your queries so quickly. At the same time, we appreciate your comments regarding the automated phone system. We recognise that navigating through initial recorded prompts can feel frustrating and time-consuming when you want to reach a live representative. Your insights are invaluable as we continuously evaluate our automated processes to make reaching our team faster and more seamless. We look forward to serving you again soon.
Kind Regards
Certas Energy.
You did what you said you would do
You delivered when you said you would and refunded the overpayment quickly (I have a new tank and was unsure as to exactly how much it would take) and you were the cheapest supplier.
4 septembre 2026
Réponse de Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Réponse de Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Honoured the price despite uncertainty
Honoured the price despite uncertainty, delivered within the window and gave a prompt refund when we’d ordered more than the tank could take!
17 septembre 2026
Réponse de Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Excellent service as always thank you
17 septembre 2026
Réponse de Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Delivery of heating oil went like clockwork
Heating oil came in the time slot specified. I was allerted 10 mins before it arrived so I was ready for the delivery. Driver was friendly and helpful.
17 septembre 2026
Réponse de Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Réponse de Certas Energy
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Réponse de Certas Energy
Thank you for your kind review. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Réponse de Certas Energy
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
This is an average score
This is an average score ! Head Office MINUS 2 !!
Dumfries office 6 STARS !. Long term customer of Certas (previously Scottish Fuels). Requested an online quote for heating oil. They quoted 135.72p per litre. Total £678.60 plus VAT £33.93 TOTAL TO PAY £362.92 ? NO SENSE, Doesn't add up !
Questioned why price so high, compared to other suppliers ! Reducedit to 114p per ltr !!! Asked for Email quote, put on hold for 15 minutes, then cut off !!!
Rang Dumfries, quoted 109p, excellent response, excellent service, all within 5 minutes.
1 octobre 2026
Avis spontané
Réponse de Certas Energy
Hi Stuart,
Thank you for taking the time to share your feedback regarding your recent experience with us. We are sorry to hear about the inconsistencies you encountered with our online quotation process and the difficulties you experienced when trying to contact our team.
That said, we are pleased to hear that our Dumfries office provided you with excellent service. Your comments have been shared internally and are being reviewed as part of our ongoing efforts to improve the consistency and quality of service we provide across all areas of the business.
If you would be willing to provide any further feedback, please email us at customer.relations@certasenergy.co.uk, and a member of our team will be happy to arrange a call to discuss your experience in more detail.
Kind regards,
Chelsea
The order arrived on time and was…
The order arrived on time and was exactly what I ordered. Thank you.
3 septembre 2026
Réponse de Certas Energy
We are so glad your order arrived on time and was exactly what you wanted. Thank you for your kind words!
Kind regards,
Chelsea
Overall satisfactory, but not online.
I was unable to place an order online and, when I telephoned was told that this was because the software "didn't like my PO33 postcode". The man who took my order by telephone was very helpful and gave me dispassionate advice about whether to order a 2,000ltr tankful or half. The delivery was absolutely as predicted and went without a hitch.
8 septembre 2026
Réponse de Certas Energy
Hi Grahame,
We're happy to hear that our team was able to assist you effectively over the phone, and we appreciate you highlighting their helpfulness and advice regarding your order.
We are also pleased that your delivery was as predicted and went smoothly. We acknowledge the difficulty you experienced with our online ordering system due to the postcode issue, and we are actively working to improve our website's functionality to prevent such occurrences in the future.
Thank you for your valuable feedback.
Chelsea
Réponse de Certas Energy
We appreciate your feedback regarding communication and accuracy with our customer service. We are always working to improve our processes.
If you would be willing to provide any further feedback, please email us at customer.relations@certasenergy.co.uk, and a member of our team will be happy to arrange a call to discuss your experience in more detail.
Thanks,
Chelsea
First class service and delivery on a…
First class service and delivery on a bank holiday. Appreciated.
Brenda
2 septembre 2026
Réponse de Certas Energy
Hi Brenda,
We're happy to hear that our service and delivery met your expectations, especially on a bank holiday. We appreciate your kind words.
Thanks,
Chelsea
Speedy delivery.The chap who delivered…
Speedy delivery.The chap who delivered the oil managed to cope with awkward parking .He was helpful and very polite.
16 septembre 2026
Réponse de Certas Energy
Hi Mary,
We're so pleased to hear about your positive experience! It's wonderful to know that your delivery was speedy and handled by a helpful and polite driver who managed the parking well. Thank you for your kind words.
Thanks,
Chelsea
Réponse de Certas Energy
We're truly happy to hear that our delivery service met your expectations and was efficient. We appreciate your kind words.
Thanks,
Chelsea
Friendly voice on the phone
Friendly voice on the phone, quick 7 efficient delivery!!!
16 septembre 2026
Réponse de Certas Energy
Hi Pam,
Thank you for your kind review. We are so pleased to hear that you had such a positive experience with both our telephone service and our efficient delivery.
Thanks,
Chelsea
Réponse de Certas Energy
Hi Jackie,
Thank you for your kind review. We are so pleased to hear that you are happy with the service and pricing you received from us.
Thanks,
Chelsea
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