Charles Clinkard Avis 

Excellent service today from Debs in Stratford-Upon-Avon store.

Extremely helpful customer service who ensured I received my shoes in time for my holiday!

Ordered shoes on line on Thursday arrived today . Great service and shoes lovely

Spray sold with shoes non returnable and very expensive!

Delivery was quite quick and the sandals were really lovely. I ordered wide fitting sandals, but I'm not sure they are wide fitting. They look quite narrow and I have already purchased sandals from Hotter before as standard fitting. The ones I already have (several pairs over the years) are wider than these ones, but i have terribleflat feet! It does say wide fit on the box though and perhaps its just the style of the sandals.

Found the make and sandal I wanted a good deal cheaper than elsewhere. It was in sale but nonetheless still cheaper than elsewhere. They were delivered free and I’m so pleased I got them

Been searching for a specific brand of shoe that are rarely on sale anywhere.

Found on Charle Clinkard at almost 30% discount. Ordered online and delivered shortly after with no fuss. Item delivered as ordered. Perfect.

I have purchased shoes and sandals from Charles Clinkard for many years. The company stocks a wide variety to choose from. My order was received within 3 days.

My second online purchase, great service, quick delivery and well packaged, thank you!

Excellent after service. I had a couple of queries with something I bought - returns were easily managed and nicely done. Have already repeat ordered. Lovely and easy to deal with.

I purchased a pair of Barker ‘Valiant’ Formal Brogues in brown (size 9) from Debenhams in April. Although I bought them in the sale for just over £250, these shoes normally retail at around £395, so I expected the premium quality and customer service associated with a well-respected British brand.

The shoes were worn only once, to a 60th birthday party in April, and it quickly became apparent that the quality was not what one would expect from footwear costing nearly £400. The faults and premature deterioration were extremely disappointing for a supposedly high-end product.

What made matters worse was the handling of my return. Neither Charles Clinkard nor Debenhams provided an acceptable level of customer service. Despite returning the shoes because of legitimate quality concerns, I received no meaningful explanation and no proper communication before the shoes were simply sent back. There was no attempt to discuss the issue or explain why the fault had apparently been dismissed.

For a product at this price point, I expected far better. The lack of accountability, poor communication and unwillingness to stand behind the quality of the product have left me feeling thoroughly disappointed.

Needless to say, after spending more than £250 on shoes that were worn only once and experiencing such poor after-sales support, I am one very unhappy customer. Based on this experience, I will not be purchasing from either Debenhams or Charles Clinkard again and would caution others considering spending significant sums with either company.

Visited the Stratford upon Avon store whilst on a visit. Tried on various shoes and styles and finally picked the Gabor shoe but they did not have in store in the colour I wanted. The very helpful member of staff put in an order for me and said they would not take too long to arrive at my home address. Shoes duly arrived. Very pleased with them and they have not had to be “worn in”.

A good shop to get the shoes you like.

Yvonne of your Buckingham is an exceptional and empathetic sales professional. Her long standing employment with you, together with her genuine care to help customer of all ages, really makes a huge difference. I never want to shop for shoes or handbags anywhere else, she really is the best!

Very good service all round satisfaction.

Made an online purchase via the shop in Shrewsbury and the assistant was very helpful, shoes arrived on time and I was very pleased with them.

Paid for next day delivery - my wife wanted them for an interview next day.
They didn't arrive until 48 hours after the order.
My wife had to rush out on her birthday before the interview and try and find something similar. She did find something, but they weren't as comfortable so she spent her birthday and the interview in pain. And to cap it all didn't get the job either!!!

I recently placed an order for a pair of black Luton Oxfords (Order No. 93720516) totaling £177.92. What arrived at my doorstep was nothing short of a disgrace.

Not only was the shoebox completely battered and destroyed, but the shoes themselves were blatantly and heavily used. The soles were already badly scratched and worn down, and one of the shoes even featured prominent scuff marks on the upper leather. It was a truly terrible, shocking surprise. To say I am deeply disheartened by this abysmal experience would be a massive understatement.

To make matters worse, customer service has completely ignored my email, in which I attached clear photographic evidence of this disaster. I have been left feeling absolutely cheated and scammed by this company. Unacceptable.

This company is very customer oriented. The staff are always friendly, polite and extremely helpful and knowledgeable. My experience on line was no different to the excellent experiences I have had in their stores. The delivery service was second to none and an extremely smart and friendly young man brought my parcel. I have been a Clinkard customer for over 40 years and will continue to be so.

Previously good experiences with ordering shoes from Charles Clinkard. This time it was a thoroughly disappointing experience (and ongoing):
1. Both pairs of boots were damaged, and laces undone etc. questioning how they passed any quality control before dispatch;
2. Both boxes were damaged through poor packing and dispatch;
3. You have to pay to return damaged items;
4. Awaiting an update from customer services…