Charnwood Avis 

The product has proven to be highly effective offering great warmth & glow with the logs burning highly efficiently. The service was spot on with no issues regarding the order & delivery.
The log burner is of a very high quality & looks great in the setting.

Excellent service and product.

Really helpful and patient , answered all of my 8 million questions and made it all easy to understand.

Could not have been more helpful. Thorough knowledge of all Charnwood Stoves.

We purchased a Charnwood stove because we had researched which stoves were top quality and had spoken with friends and neighbours who recommended them.

However, since having our Island 1 stove installed on 16 January 2026 and carrying out the instructions provided by our installer (having 3 kindling fires to “cure” the stove prior to having a proper fire) the rope seal came away from position not once, but twice!

The first time was the morning after our first proper fire… the left side door was stuck firmly shut and wouldn’t budge. Eventually we managed to get it open but the rope seal had been stuck to the stove body and had came away from its position on the mid section of the door! Our installer had to arrange to come to our home to glue it back in place a few days later, so we couldn’t use our stove until it was fixed. We also had the inconvenience of having to wait inside our home for our installer to come and fix it. Our installer was also understandably not at all happy about this either, as he had to take the time out of his busy schedule to come and assist with this fault, which should never have happened with a brand new charnwood stove!

We had to wait until the next day to use our new stove as the glue needed time to cure. After our next fire the exact same fault happened! However, this time it was the rope seal at the very bottom of the left door! Again, we had to contact our installer to fix the rope seal by gluing it back into position (in his own valuable time) We did not know when he would manage as he was very busy (and most unhappy) but he unexpectedly arrived on our doorstep one day at 5pm and we actually heard him swearing on his phone to someone about us via our ring doorbell! We did not say anything about this, as we completely understood his frustration with our supposedly “new” Charnwood stove! He fixed the rope seal back into position for us again and we couldn’t use it until the next day.

You will understand how disappointing this entire situation has been for us especially after having chosen a Charnwood stove deliberately as it had a reputation of being of the highest quality.

We therefore contacted Charnwood customer services to let them know of our problems with regard to the new stove we purchased from them, as we wanted to hear their opinion on our disappointing experiences.

They took 9 days to reply and merely apologised and said they had discussed our issue in their monthly management meeting and they said:

“now that the rope seal has been firmly re-stuck into place I am sure that this will no longer cause you any problems.”

There was no explanation as to why this happened not once, but twice! There was no understanding of our situation and the problems we had experienced! There wasn’t even any gesture of goodwill offered to us in consideration of the time we spent waiting for our brand new stove to be fixed and the disappointment this entire experience has caused. There was also absolutely no consideration whatsoever for the installer who had to take the time out of his busy schedule to fix their stove!

They also never gave us any indication as to any measures they would put in place to resolve this type of issue for future customers! I do not think they care in the slightest bit and feel they just brush their stove’s flaws under the proverbial carpet!

In summary, Charnwood’s after sales customer care is abysmal - once they have sold their products, they take no interest in customer care and relinquish all responsibility for their product’s flaws with no consideration for anyone but their own company. Their only interest is in their own profits at the expense of their own customers. For this reason, as well as extremely poor quality rope seals, I would not give my recommendation to buy a Charnwood stove.

Ideal product easy to use

It looks fab, is really solid good quality. Really easy to light and wonderful to bask in front of on a cold dark winter's evening.

Great info and help from your tech department, went up and beyond to sort out a problem for me.

A superb fire, looks the best and it enhances the house as well as working brilliantly.

we rely on our charnwood multi fuel stove as our main heat source.we needed a replacement part. spoke to 2 people to get it sorted , both were very patient as i was a bit stressed not having it delivered soon. ordered on Friday arrived sunday mid day. so thanks again. Ron goouge.

Charnwood was recommended by a local firm selling stoves. I was attracted to Charnwood by the fact that in their brochure they list faith in God as one of three things vital to them. This gave me confidence that their firm and products would be trustworthy, of high quality and dependable. I have not been disappointed and am now enjoying using my stove.

I had an emergency situation with broken fire bricks in my stove and Charnwood had my replacement delivery to me in less than 24 hours. Very impressive, stress free experience. And an extremely happy customer.

Originally I gave three stars due to an issue with the calibration of the fire, but the technical department sorted this problem straightaway, hence now 5 stars

A five star award for 5-star service. Charnwood organised the whole project from start to finish. Their staff are all courteous, helpful & knowledgeable. The installation process went without a hitch & was completed within the given timeframe. I’m absolutely delighted with my C4Duo log burner which is a very handsome addition to the room & it’s efficient & easy to use. I cannot recommend Charnwood highly enough. Thank you all.

Well built stove which throws out a lot of heat. There is a choice of cool touch handle colours. We chose black & it cost an additional £17. You do get the original handle delivered as well. This stove also comes with a 10 year guarantee if you register it online. The fire, the stockist & our HETAS engineer were all 1st class. Thank you Charnwood :)

Lovely stove, suits our needs perfectly. Very helpful via email when registering for the 10 year guarantee.
Totally different from an open fire. Lighting and using the air vent/control needs getting used to, but very efficient. Looks great and gives a lovely cosy heat.

Charnwood c4 with log store - great stove, easy to use and lovely and warm

Love this wood burner
Perfect size 3 detached house
Highly recommend

I've had a lovely Aire 5 log burner installed. The company that did the work (Maidenhead Stoves) were outstanding and clearly love their product too. They served you well!

Helpful knowledgeable professional and friendly company representative. Provided all required information and then some.