Citizens Debt Relief Avis 

Completely scam. Took 15k and never settled any accounts. Now avoiding refund and all communication attempts.

UPDATE: WARNING!! NOT AS DESCRIBED

I was let out of my contract with Citizens Debt Relief. However, after further review it was determined that the numbers did not match. It was reported that payments were being made but once the accounts were transferred the money paid it seemed to DISAPPEAR. One account listed 676 paid in, another 472.00 just to name a couple. They received 800 dollars in payment from these two accounts also. I am starting over from scratch with all these accounts. As a single mother this is heartbreaking to experience this kind of loss of funds. I have to just be honest that I paid them for nothing. So I lost almost 5,000 dollars in fees and "payments no one can find" to Citizens Debt for services I did not receive.
I cannot recommend Citizens Debt Relief based on my personal experience.
I enrolled in the program JULY 2024 believing they would prioritize resolving my debts and negotiating with my creditors. Instead, after reviewing my account, I discovered that I paid $2,232 in fees, while only $2,100 of my funds was actually paid toward my creditors. Seeing more paid in fees than applied to my debt was extremely disappointing.
Despite making payments into the program, I continued to face collection activity, and some of my debts remained unresolved. After 2 years, only 1 account had be resolved. This left me questioning whether my financial interests were truly being prioritized.
Communication and follow-up were also frustrating. When I needed answers about my account and concerns, I did not receive the level of responsiveness I expected from a company entrusted with helping people through difficult financial situations.
If you're considering this company, I encourage you to carefully review how fees are assessed, monitor where your money is being applied, and ask detailed questions before enrolling.
This review reflects my personal experience and the information contained in my account records.

Brandon is AMAZING! I feel a weight has been lifted from my shoulders and I can see an end to the stress of being in debt. Brandon replies quickly to text messages and is supportive.

This company is awful and full or liars. We made the bad decision to trust these people and it has hurt us so much. They rarely answer the phone and when they do, they spew lie after lie. Alex Ordonez told me my debt would be paid off within a few months of getting a loan, it definitely was not. Thomas Fischer wasn't any better. After giving this horrible company thousands of dollars, we're going to end up paying way MORE than our original debt was. Stay away from this company if you want to keep your credit score decent and so you don't end up paying more than you originally owed. Work directly with the creditors, that will work out much better in your favor.

When I first contacted this company, I was told they would help me to get my financial situation straightened out. I was thankful that they are able to help me; however, with the good monthly fee, I didn’t want it to take 60 months to solve my financial problems. I also know that if the monthly for shorter months my monthly payment would be more. I am waiting to hear from Chad McDowell to discuss this situation.

Brandon was very helpful in clarifying the process and made the experience far more helpful rather than degrading. I would recommend him for his positive demeanor.

Brandon Turner has been efficient, knowledgeable, and experienced.
I am thankful for his support and assistance! I highly recommend working with him.

Brandon has been great in assisting me with deleting this debt and helping me rebuild my credit score. He is a great asset.

Everyone was helpful and easy to understand

Very nice, informationative, and friendly!

I am so pleased with the service Julia Moorehead and her entire team put into helping me resolve my debt matters. Their customer service was outstanding, and I highly recommend Citizens Debt Relief for anyone considering debt consolidation or debt resolution. I finally feel like I can breathe again, and I’m genuinely looking forward to having complete control over my finances.

The gentleman who I spoke with was professional yet kind. He explained clearly how the program works. Was also patient leading me through each step. Texted me his card to call with any questions or concerns. It was what I had been praying for 😊 Thank you

Brandon was amazing. He put my mind at ease and I’m so happy he didn’t give up on helping me when I didn’t answer . Thank you for everything

The gentleman that I spoke with was very helpful and made sure I understood everything. I've even recommended him to one of my friends

Talking to Alex was a good experience, made me feel like they really care to help and willing to make sure I am taken care of

We had Brandon, a very friendly guy who knows his stuff. We had a relatively painless interaction which I know is in our best interest. I recommend this company for anyone who is being crushed by debt!

BRANDON WAS VERY NICE AND EXPLAINED EVERYTHING THOUROUGHLY.

Very smooth well informed easy to understand

The person explained the program to me. My account was set up quickly. I am very satisfied with the attention I was given. I recommend this company to anyone considering debt consolidation .