Citizens Debt Relief Avis 

I could not be happier with my representative, Brandon Turner. Throughout the entire process, over the last 18 months has been there for me when I asked. He’s given me advice and guided me to the right department and persons when needed.
Since I’ve enrolled, more than half of my accounts have been settled with lenders, with an average reduction of 65% off the original balances.
The first 6 months or so were pretty stressful. But once the settlements started coming in, I could see why this company is one of the highest-rated debt relief companies. These folks know their stuff.
If you are having trouble managing your unsecured debt take it from me and give these folks a call. You won’t be sorry you did.

The presentation of Citizens financial is really professional. Their support team always picks up the phone and they are there to support your process. The director of the company personally reached out when I had a change of plans and all in all debt solutions should be a final resort if you are in a problematic situation.

Whatever you do, do not use Citizens Debt Relief. They are a scam. You can do better negotiating with your creditors on your own. If you absolutely need someone to represent you find a local lawyer that deals with debt issues. A lawyer will be cheaper!. I wish we had done this but didn’t know we could go that route at the time.

Here’s how they work(or didn’t work):
I gave them 3 creditors to negotiate with( $26k of total debt). They said they would negotiate them down to $19k total for which I would start paying $471/mo right away to build up funds. After 16mo I learned through my creditors that Citizens had made zero effort to negotiate or even contact them. On top of that, I negotiated directly with my creditors down to $13k on my own. When I told Citizens about this they didn’t know what to say except that I would still have to pay the $19k. Why would I pay $6k more than I needed to for your service I replied. This went on for a while(weeks) cause I was unable to get in touch with anyone at Citizens. (Once you question their process they will no longer answer your calls). In the mean time we received a court summons from a creditor, which would likely put our home ownership in jeopardy. So I closed my Citizens account(took 3 weeks to do something that takes them 5min cause no one would answer my calls), and demanded back my money that’s supposed to be sitting in an escrow account. They told me it would take 20-30 business days to refund me. It’s been 29-32 business days depending on which holidays they count and no funds yet. As a matter of fact my wife and I have called them at least 5x a week in the last 4weeks and not one call was answered, voicemail returned, or email replied to.

They will take advantage of you in your time of need, if they actually negotiate for you may pay a little less on you debt but you’ll save a whole lot more money and time negotiating with your creditors yourself. They have made our situation a lot worse. Now we’re fighting for our home. They could care less.

Absolute horrible experience. Said several things that never happened. In the end they had me pull a loan that didnt cover all of the debt and told me to lie to the creditor about it. So overall instead of dropping the amount of debt they said in the beginning they raised my debt after 15 months to almost 15,000 more than what we originally signed. I tried to cancel and they pushed through three more "negotiations" which were what I was offered as settlements by mail and then on top they took their commissions for not doing a fu**ing think.. This company is worthless and a complete scam.. Now we have more debt, our credit is completely ruined, they took money for shit negotiations that were worse than what I was offered and stuck me with another loan for 600 more per month than what I was paying. I hope the company gets sued, would gladly join the lawsuit. NOW, I have a law firm representing me from all the lies and potential lawsuits they bestowed upon me and my family for their false scams and unethical business practices.

THIS IS A SCAM PROMISES PROMISES AND QUOTES ALL LIES I WANTED OUT OF THIS MESS AND NOW THEY WILL NOT RETURN MY MONEY. THEY HAVE NOT DONE ANY NEGOTIATING AT ALL. VERY DISAPPOINTED WITH THIS COMPANY. BEWARE OF LIES AND PROMISES. TODD STEINHAUS YOU REALLY SHOWED YOUR TRUE COLORS NOT RESPONDING TO MY EMAILS OR TAKING MY CALLS. I JUST WANT MY MONEY BACK . IS THIS HOW YOUR COMPANY MAKES MONEY BY STEALING IT WITH YOUR CUSTOMERS.

The agent that responded to my call addressed to all my questions and concerns and was very informative.

I've been requesting follow ups for some time. I'm not getting any responses. I was sent to collections. I asked if I have to apply to their loan company to complete the debt reduction. No answers. No one will answer a phone, an email, or a chat message.

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and confident enough to move forward. I am looking forward to working with CDR and being able to sleep again at night.

Citizens Debt Relief has been a professional and supportive company to work with. Being in debt is incredibly anxiety-inducing, and from the start, the team has been knowledgeable and transparent about the process. I’ve seen a lot of negative reviews, but that has not been my experience.

Is it sometimes difficult to get in touch? Yes. However, I have always received a response within 24 hours—whether by text, email, or phone. I also think it’s important to say that as the customer, you need to be proactive and take the time to understand how the process works. This is not a quick fix. Your credit score will drop, and during that time, it’s on you to stay informed, monitor your credit, and communicate with the representatives so you fully understand what’s happening.

One thing I appreciate is the people. I’ve asked multiple reps why they do this work, and every answer has centered on helping people—especially helping them save money and regain control in the long run. That consistency matters.

I’m about halfway through the program and came in with a significant amount of debt due to divorce, back taxes, and honestly, not taking the time earlier in life to fully understand and manage my finances. I’ve used this experience as a learning opportunity, asked a lot of questions, and every rep I’ve spoken with has been forthcoming, patient, and helpful.

Regarding LendingUSA: yes, you may be asked to take out a loan, but that loan is used to settle existing debts, with funds going directly to creditors. Once your credit improves, you have the option to refinance. This process really is a chess game—you can’t just sign a contract and expect someone else to do everything for you. You have to stay engaged.

Overall, I appreciate the support I’ve received. Every representative I’ve worked with has been professional, caring, and willing to take the time to answer my questions.

I don’t want to waste too much time on this because I’ve already wasted so much of my time trying to get answers but in a nutshell they are VERY poor at communication. Maybe 10-20% of the time you get an email response, to get any kind of updates on your account you have to call them (which shouldn’t be the case) but the phone line is always busy, and then if you are needing answers the representative (if you finally get one) can’t answer you never get a follow up from whomever they contacted to reach out. I could go on with a few other things but lack of communication and follow up has been the most frustrating experience so far and again I don’t want to waste more time writing a super long review.

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get through the web site, but the payment portal explains it all. Thank you for helping me obtain my milestones. GB.

This was the worst experience I ever had. Can't get anyone - even a supervisor (Theresa) to return my phone calls and settle my account. I tried calling, texting, messaging, and even emailing customer service to help me resolve my debts. So I closed my account with Citizens Debt Relief. I believe I should have been issued a refund but no one even thought to call me back. I feel like this business is very shady and I am very, very upset with them. I even reported this company to the Better Business Bureau. DO NOT DO BUSINESS WITH THIS COMPANY!!!!! I totally regret it. I went with a more established, recognized and better debt consolidation company.

Ethan was great! Very pleasant and easy to work with! He answered my questions and made sure I was good with everything. I’m so glad I found Citizens, a major weight has been lifted off my shoulders!!!!

Always there and open when i have questions . They keep me informed so I’m always on top of my account. If i’m not sure of anything they are right on it to explain everything thoroughly to me . Very happy so far!

the person i spoke with was very helpful with all the questions i had

By reading ever thing about trust piolet it will help 100 percent

I was comfortable talking with my rep today. Extremely knowledgeable, nice and very helpful. We even shared a birthday! Thanks again for everything

Alex was very professional & very helpful.I would recommend him & CITIZENS TO ANYONE NEEDING HELP WITH DEBT RELIEF.

I just wrote on google but had to come here and say something cause I am on cloud 9 right now ! Brandon turner was honestly one of the best customer services I have ever spoken to. He explained everything so well he made it very easy to understand and all in all it was just a very easy conversation and to be able to get my debt relief is just amazing thank you so much, Brandon looking forward to getting my life back you’re amazing

One card down, and four to go! Citizen’s is working. Slow and steady. Be patient, and know they are on your side. Special shout out to Obeb! You’re the best! I appreciate working with you!