Citizens Debt Relief Avis 

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again, Alex!

I feel much better now that Alex is handling my case. He keeps me informed of my case. I have less anxiety now. Thank you Alex.

Custumer reps very nice informative and helpful
Listened to my needs and offered solution i am comfortable with

I reached out to this company to help me get out of a situation with credit card debt. They have been over backwards to take care of everything from me kept me well informed of what's happening. My special thanks to Thomas Alex and Julia for all their hard work. They definitely know their job and all the angles to get something accomplished. I would recommend this company to anyone in the same situation.

Poor communication and lack of support.
The debts escalated into court cases without any guidance or counsel from this company. Despite multiple calls and reports on my part, there was little to no follow‑up and no meaningful response. On the few occasions when someone did answer the phone, the representative did not have any knowledge of my case, although I do acknowledge that they were always courteous and polite. Ultimately, I had to handle the negotiations and arrangements entirely on my own, which defeated the purpose of using their services.
The debts escalated into court cases without any guidance or counsel from this company. Despite multiple calls and reports on my part, there was little to no follow‑up and no meaningful response. On the few occasions when someone did answer the phone, the representative did not have any knowledge of my case, although I do acknowledge that they were always courteous and polite. Ultimately, I had to handle the negotiations and arrangements entirely on my own, which defeated the purpose of using their services.

My rep explained the difference between some difference between some of the plans that are out in the market that claim they debt relief and how they work and how some you dont get information to see where your money is sitting they just tell you they will hold it but you do not see or have excess to check on your money in the account you are told it is sitting in and this company they give you the information to check your acct to see the money in the acct as you pick you own login and password to verify the money is in the acct yourself. This is what makes this company better then others I have spoke with.

It's good they say who they are!

I had a fantastic experience working with Abe while signing up for the program. He was incredibly patient and took the time to explain everything clearly. His support really helped me understand and trust the process during a stressful time. Highly recommend his expertise!

I just got started so I have no qualifiable information to submit.

I trusted Citizens Debt Relief with $5,836.02 to help manage and settle my debts. Instead, they failed to pay my creditors, which led to attorney involvement and a wage garnishment that now takes $484 from every paycheck. One creditor added $2,352 in interest because CDR never contacted them.

They ignored me for over a month until I filed a BBB complaint. After that, they briefly communicated, admitted fault, and agreed to send me $450 per month to help with the damage they caused. They made a few payments and then stopped without warning. No explanation. No response. Nothing.

They have not replied to my emails, including the one about the attorney now pursuing collections. Aside from one recent payment to a single creditor, they did not pay any of the accounts they were contracted to handle.

I’m sharing this so others know what happened before trusting this company with their finances.

I found CDR trying to get out of a bad situation that fell upon me. From the beginning of my experience, Ethan Edelson proved to me that it was more than just another customer he had to deal with. Ethan was extremely communicative and understanding as I explained my situation. Over the months I’ve been enrolled, Ethan has remained in contact with me, just checking in to make sure everything is well. I am now on a track for success, all thanks to Ethan!

Brandon was very helpful answering question in a professional manner. He explained how the program works and walked me through the process.

The best decision I could have made!!!! Help me build my credit and pay off most of my credit cards… Well recommended

Talking to Brandon was very helpful and easy to make my decision. Brandon was good explaining everything that I needed to know. Hopefully I won't regret my decision.

They are very helpful. Easy to communicate. One of the person. I talked. Mr. Alexander. He is very very nice. He helped you a lot of everything. He explained clearly every step and I am so glad. And it’s Big health for me.

Mr. Turner was very knowledgeable and very polite throughout the entire process and informed me about every step that would happen. It was very easy to switch from my previous debt consolidation company to Citizens. I have no regrets. I highly recommend Citizens Debt relief.

Attentive customer service. Quick response time

I was enrolled a couple of years ago, and the agent who enrolled me said I would be committing to a 60-month term. Boy was I wrong. I was able to pay larger sums with no penalties and was done with paying off all my lenders with more than a 50% reduction on each account. If I had done this directly with the lenders I would have incurred fees just to pay them off faster. This is a great option to get out of debt fast without paying big banks lots of useless fees. Thanks CDR

I have had past experiences with two companies in the same business providing the very same services. CDR is a completely different refreshing experience due to ALEX GAROFALO and the Customer Service Department. All my questions where answered with one conversation and my confidence regained that progress was restored towards meeting my goals.

I was with this company for some time with a few accounts. I had some fraud regarding my debt and had been waiting to hear back. In time, most of my accounts got cleared. While I was with CDR, communication had been great. I would get email responses instantly. I was sent a summons and they continuously made me feel at ease. It was a tough time for me and it made a big difference. After my debts were cleared, they were going through some changes within the company but they contacted me and sent me my refund. I’m grateful for them. If you have debt, you’ll be happy you contacted this one. There is a light at the end of the tunnel.