Having brought coal by the tone over the past three years, Coal Drop was a new supplier from my regular go to coal distributor. I found their prise very competitive for the same product I have been p... Voir plus
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Fantastic product and value, only thing wrong was the ton of coal was loaded on to just one single pallet, the driver was fantastic but really struggled with the weight, so split the pallet and slight... Voir plus
Excellent customer service and nice to be able to talk to a human (for a change). Good price and spot on delivery .
Coal Drop fitted in the delivery to suit us and even altered it again to avoid weather issues. Very helpful driver stacked the bags exactly where I needed them. Other suppliers just dump them on the... Voir plus
À propos de l'entreprise
- Fournisseur de chauffage
- Fournisseur de charbon
- Fournisseur de bois de chauffage
- Compagnie de combustible solide
Écrit par l'entreprise
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Coordonnées de contact
Royaume-Uni
- www.coal-drop.co.uk
4,8
Excellent
133 avis
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N'a pas répondu aux avis négatifs
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All ended well but the delivery chap…
All ended well but the delivery chap was saddled with a machine that struggled to move the one ton load.
Supply him with a bigger and more powerful machine.
The delivery was nearly refused and sent back.
20 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for sharing your experience with us. We're glad everything was resolved in the end, but we’re sorry the delivery equipment made things more difficult than they should have been. Unfortunately, we at Coal-Drop, have no control over the delivery equipment or the driver used on the day as these are governed by The Pallet Network, whom fulfil the fuel deliveries on our behalf. I am however very pleased that the part of the service you received that was within our control was positive and successful. Your feedback is genuinely valuable and helps us improve — thank you for your patience.
Good service
Good service, happy with the products. Well wrapped which was handy as they had to be left outside on a rainy day. The combo pallet is perfect for what we need as well so saved money not overbuying.
20 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for this kind review! We're delighted the products and packaging worked well for you, especially with the weather. It’s great to hear the combo pallet fit your needs perfectly. We really appreciate your custom.
Really competetive price.
Really competetive price.
Called me up a few days before delivery to get any specific requirements regarding it.
16 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your feedback! We're really glad you found the pricing fair and appreciated the call ahead of delivery. Thank you for choosing us — it means a lot.
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you Mr Patel for your kind review and for your understanding regarding the delay in your delivery. We are truly grateful for your custom and will always strive to deliver you the best service each and every time.
Oxbo Excell Smokeless Fuel
Order processed fast. Followed up by a phone call from Tom to arrange prompt delivery.
We ordered 1 tonne of Oxbow Excell .
Excellent value for money using bulk purchase.
12 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review! We're delighted the ordering and delivery were smooth and that the bulk purchase worked well for you. We truly appreciate your custom.
Ordered for date & arrived on date
Ordered for date & arrived on date. Great product, will definitely order again. Great communication via phone.
16 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for taking the time to write this! We're so pleased everything arrived exactly when expected and that you're happy with the fuel and overall service. Your support really means a lot to us.
Cool coal company
Good communication, polite staff, delivered promptly and friendly helpful driver. Good price. Will continue using this company.
8 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for such thoughtful feedback! We're delighted you were pleased with the communication, delivery, and pricing. It's wonderful to hear you'll continue using us — we’re truly grateful.
Fuel arrived on time and driver kindly…
Fuel arrived on time and driver kindly put it inside our garage.
8 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words! We're glad the delivery went smoothly and that our driver could help get everything exactly where you needed it. We really appreciate your custom.
Great stuff
Good price, great service. I ordered over Christmas, the company called me to advise on delivery times they even offered next day. Great all round service.
6 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your wonderful review! We're really pleased we could assist over the Christmas period and keep everything running smoothly for you. Your appreciation truly means a lot to us.
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for the kind feedback! We're glad everything was punctual and that our team was able to help. Your support means a lot.
Great service
Great service.
Just before Christmas I ordered a mixed 1 tonne pallet which included 10 bags of Multi which is really good, did everything it said on the bag. Arrived before Christmas too.
Also the bag is very sturdy too. Definitely recommend it.
23 décembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for sharing your experience! We're thrilled everything arrived on time for Christmas and that the fuel worked well for you. Your recommendation is greatly appreciated.
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your review! We’re really glad you were happy with the quick delivery and pricing. We appreciate your custom. Let us know how we could improve so we can hit your 5 star target next time. Many thanks!
Excellent service
The fuel is at a reasonable price and delivered quickly. It is super easy to order online, or if ordered on the phone, Tom who takes the order is very pleasant and helpful. Used three time now and the service is great.
9 janvier 2026
Avis spontané
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your repeated support — it truly means the world to us. We're delighted you continue to find ordering simple and that you’ve had helpful service each time. We’re always here whenever you need us.
Kiln dried logs
Second order and great advice from Tom, so very helpful. Delivery on the day, driver again very helpful with the drop off. Superb service all the best for the coming year.
2 janvier 2026
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for coming back to us — it really means a lot! We're so pleased the advice and delivery met your expectations again. Wishing you all the very best for the year ahead!
great service
20 décembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much! We're delighted you were happy with the service and we really appreciate you taking the time to leave a review.
Delivered quickly and a great price
22 décembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your review! We're really glad you were happy with the speed and value of your order. Thanks for choosing us!
All round great service.
Great customer sevice. Easy to arrange delivery. Super efficient delivery on pallet. Great price.
18 décembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words! We're delighted the ordering and delivery were simple and that the pricing hit the mark. Your custom is truly appreciated.
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for the great feedback! We're happy to hear you're pleased with both the service and the coal. We appreciate you choosing us and look forward to helping again.
Great service and value for money.
The coal was delivered quickly and efficiently, exactly as promised. Good quality product, competitively priced, and excellent customer service throughout. Would definitely purchase again.
10 décembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for such a lovely review! We're really pleased the delivery, product quality, and service all met your expectations. Your support means so much to us, and we’d be honoured to serve you again.
Another great order
Another great order. Great price fast delivery. Driver called when nearby and went above and beyond with the delivery. Thanks again. Will definitely be ordering again.
8 décembre 2025
Avis spontané
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your continued trust in us! We're thrilled to hear your latest delivery went so well and that the driver looked after you. It’s wonderful customers like you that make what we do so rewarding.
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