Having brought coal by the tone over the past three years, Coal Drop was a new supplier from my regular go to coal distributor. I found their prise very competitive for the same product I have been p... Voir plus
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Lisez les avis des autres
Fantastic product and value, only thing wrong was the ton of coal was loaded on to just one single pallet, the driver was fantastic but really struggled with the weight, so split the pallet and slight... Voir plus
Excellent customer service and nice to be able to talk to a human (for a change). Good price and spot on delivery .
Coal Drop fitted in the delivery to suit us and even altered it again to avoid weather issues. Very helpful driver stacked the bags exactly where I needed them. Other suppliers just dump them on the... Voir plus
À propos de l'entreprise
- Fournisseur de chauffage
- Fournisseur de charbon
- Fournisseur de bois de chauffage
- Compagnie de combustible solide
Écrit par l'entreprise
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Coordonnées de contact
Royaume-Uni
- www.coal-drop.co.uk
4,8
Excellent
133 avis
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Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your feedback! We're so pleased the whole process was quick and hassle‑free for you. We really appreciate your support.
5 Star service from Coal Drop
I bought a pallet of EXCEL and paid over the phone. It arrived 2 days later. was properly wrapped and without any damage.The driver who phoned just before arrival was great. Tom at Coal Drop is an excellent communicator - he’s very clear and concise.
It was all seamless and easy and the price is spot on.
I will definitely be buying again. Thank you.
26 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for this detailed and generous review! We're delighted everything went smoothly from ordering to delivery, and it means a lot to hear you found the process clear and easy. Your kind words truly encourage us and Tom is humbled by your feedback — we look forward to helping you again!
Good efficient service
26 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for taking the time to leave a review! We're really glad you found the service efficient, and we truly appreciate your custom.
Great service from order to delivery
Great service from order to delivery. Driver was very polite and friendly also contacted us half an hour before drop off
25 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for sharing such positive feedback! We’re so pleased our driver and team made the process easy and friendly for you. Your trust and support mean everything to us—thank you!
Flexible and helpful delivery
12 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
We really appreciate your kind words! Flexibility and helpfulness are what we strive for, and it’s wonderful to know we delivered that for you. Thank you for choosing us!
How a business should be run
On time and very helpful couldn't fault the company and the driver
18 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely feedback! We’re thrilled everything went smoothly and that the driver was helpful. Your support means a lot, and we hope to serve you again soon.
All round excellent service
Perfect transaction, Tom was amazing and explained everything clearly, a smooth stress free purchase. Not to mention very competitive prices.
Great communication, and friendly and efficient delivery driver 👍, I would definitely recommend
25 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for such a glowing review! We’re delighted Tom made the process smooth and stress-free for you. Your recommendation means so much to us, and we’re grateful for your trust and kind words.
A great affordable coal merchant
Start to finish was a positive experience and I’m glad out of the plethora of coal merchants to choose from im glad I used Coaldrop.
Good communication,good delivery personnel and a great all round company with knowledgeable people who can advise and deliver a wonderful service.
Will definitely be using again soon!
Many thanks Coaldrop.
13 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Your thoughtful feedback truly warms our hearts! We’re so glad you chose Coal Drop and had such a positive experience. Thank you for appreciating our team’s efforts—it’s customers like you who make what we do so rewarding.
Exceptional from ordering to delivery…
Exceptional from ordering to delivery and product
6 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
What a wonderful review—thank you! We’re so pleased everything was exceptional for you. Your support and trust mean everything to us, and we can’t wait to serve you again.
Great service
First time we have used coal drop and we were very impressed with the whole process, from ordering to delivery. They called to say they had a lorry in our area on an earlier date than was originally available enabling us to get our delivery earlier than expected. Great communication and will definitely use again.
6 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for giving us the opportunity to serve you! We’re delighted the process exceeded your expectations and that our communication helped make things easier. Your kind words inspire us to keep delivering great service—thank you!
Great customer service.
After an initial hiccup with the delivery, Tom at coal Drop did everything he could to get my delivery sorted. Tom is such a good problem solver, which in my opinion is a major asset for any business. I will defintly use Coal Drop again as I am assured of great customer service, which I really value. Also Tom and his dad , who I spoke to briefly on the phone, come across as really nice people.
5 novembre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
We truly appreciate your patience and understanding! It was a pleasure to resolve things for you, and your generous feedback about Tom and our team means so much. Knowing you value our customer service is the greatest compliment—thank you for trusting us!
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We’re thrilled to hear you were happy with the service and product. Your support means the world to us, and we look forward to serving you again soon.
Excellent service
Prompt delivery on the day specified, the tonne of Excel being very well wrapped and dry despite the rain. (Previously, the same product from other suppliers has arrived wet through). And best of all, the delivery driver who went the extra mile to get the pallet as near to the address as possible
29 octobre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your thoughtful review! We're delighted to hear your delivery arrived promptly and in excellent condition — especially given the weather! It’s great to know the product packaging held up well and that the delivery driver went the extra mile to get the pallet as close as possible. That kind of care makes all the difference, and we’re truly grateful for your support. Thank you again for choosing us!
Very competitive price
Very competitive price. Fabulous customer service and updates regarding order. Will continue to use.
Thank you.
28 octobre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We're truly grateful for your support and delighted to hear that our pricing, customer service, and communication all met your expectations. It’s wonderful to know you’ll continue to use us — that trust means everything. Thank you again for choosing Coal-Drop!
Service great the young man who…
Service great the young man who delivered and stacked the cialwas very pleasant.
Thank you 😊
28 octobre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your kind words! We're truly grateful for your support and delighted to hear that the service met your expectations. It’s especially heartening to know our delivery team made a positive impression — we’ll be sure to pass your appreciation along. Thank you again for choosing us — we’re so glad to have you with us! 😊
All aspects excellent no negatives to…
All aspects excellent no negatives to report
You won’t find a better product , I’ve tried them all
23 octobre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your incredible feedback! We're truly honoured by your kind words and thrilled to hear that every aspect of your experience was excellent. Knowing you've tried many options and found one of ours to be the best means the world to us. Your support and trust are deeply appreciated — thank you for choosing Coal-Drop!
Mostly good experience goods delivered…
Mostly good experience goods delivered on the right day ,the driver was helpful ( but no warning call ) the goods were on a good well shrunk wrapped pallet. I shall purchase from coal drop again.
20 octobre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you so much for your thoughtful review! We're really pleased to hear your delivery arrived on time and that the driver was helpful — that means a lot to us. We truly appreciate your note about the courtesy call. While delivery scheduling is handled by a third-party haulier and the pre-call is at their discretion, we understand how valuable that extra communication can be and will continue to pass feedback like yours along. We're grateful for your support and look forward to serving you again!
Had a delivery issue and coaldrop were…
Had a delivery issue and coaldrop were straight on it even updating me out of office hours will be using them again
10 octobre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your great review. It's frustrating that the last leg of your order's journey is out of our direct control but we will always keep a watchful eye on its progress and go the extra mile to ensure it reaches you on time and in great condition - even if we are at home cooking dinner or bathing the kids, we're always on hand. Thank you for your custom and we hope to serve you again in the future.
Very satisfied customer
Very obliging company to deal with, delivered at a time to suit me and at a fair price. Thank you
8 octobre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind words and wonderful review. We're so glad you had a great experience with us and hope to serve you again in the future. Many thanks.
Coal Drop
After a couple of days research I found that this company was the only one that I could find that offered a combination pallet. This is my first order. What a brilliant idea for a novice fist timer like myself.
The company are easy to deal with and very informative. Delivery was easy and straightforward with the driver being particularly helpful.
I will be ordering again.
14 octobre 2025
Réponse de Coal Drop: Nationwide Fuel Suppliers
Thank you Philip for your wonderful review. The combination pallet certainly has its merits and we're glad it fully met your needs. We appreciate the positive feedback on our company and staff and look forward to serving you again in the future. Many thanks 👍
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