I would like to say Thankyou to Carly for all your help, I have received the order today, earlier than expected and right in time for the birthday celebrations. I appreciate that you have gone above... Voir plus
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Lisez les avis des autres
Amazing family company that goes above and beyond to make things right. My 1st mystery hamper arrived during last weeks heatwave and arrived with very melted chocolate. No one's fault, but disappoi... Voir plus
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Visited the cocoba cafe in bluewater as a loyal customer. The manager there… I’m guessing is the man on their website wearing glasses told his staff that they can no longer accept my reusable cup, aft... Voir plus
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Fantastic from start to finish! I've ordered from Cocoba quite a few times now, I'm a little addicted to their mystery boxes. The chocolate is amazing, the hot chocolates addictive and the other... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Life is too short not to have the best. Here at Cocoba, we believe in creating exceptional quality chocolate products and drinks to enjoy. We search the globe for the highest quality cocoa beans and best tasting chocolate (it’s a tough job, but someone has to do it). The concept for the chocolate brand started with a memory. Cocoba’s founder, Darren, is from Australia where he grew up sharing delicious hot chocolates with his grandfather that he carefully made, not from powder, but using real, premium chocolate. When Darren came to the UK, he could not find a chocolate drink that matched the one from his childhood, so he decided to create it. Cocoba first launched as a pop-up kiosk in Brent Cross Shopping Centre in 2012, serving our signature hot chocolates and handmade chocolate treats. The kiosk quickly became so popular that, just over a year later, Darren took the plunge and opened the first Cocoba Chocolate Café in Bluewater Shopping Centre, Kent - now a much-loved independent gem renowned for its exceptional hot chocolates and irresistible chocolate desserts. As word went round and the popularity of our cafe grew, and so did our customers' love of our chocolate and hot chocolate products which we were making and decorating by hand behind the counter. We are now in our third and biggest production unit so far, and are happily able to supply our exquisite chocolate and hot chocolate treats to farm shops and delis all over the UK and beyond, as well as some larger retailers, and online via cocobachocolate.com too. As a family-run company with Australian heritage, we are thrilled to have teamed up with Aussie Ark – a committed conservation organisation who are striving to save critically endangered wildlife in Australia and create a long-term future for these threatened species. To help support the work of this incredible organisation and their essential projects, we have introduced our charity chocolate gift, ‘Wawah’ the Koala. Read more about him here: https://www.cocobachocolate.com/pages/wawah
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4,2
Bien
63 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Lovely products..
Lovely products... love the chocolate bombes especially. Grandkids got easter eggs sure they will love them too
4 mars 2026
Avis spontané
Réponse de Cocoba Chocolate
Thank you so much for your lovely review, Glenn. We’re delighted to hear you’re enjoying the chocolate bombes — they’re definitely a customer favourite!
We also hope your grandkids absolutely love their Easter eggs too. There’s nothing better than seeing the excitement that chocolate brings at Easter time!
Thank you again for your support and for taking the time to share your feedback. We really appreciate it and hope you all enjoy your treats!
OMFG the giant egg is impressive
OMFG the giant egg is impressive - and the customer service was responsive and pleasant. Will definitely use again.
24 février 2026
Avis spontané
Réponse de Cocoba Chocolate
Thank you so much for your amazing review, Ria! We absolutely loved your reaction to the giant egg and we’re delighted to hear it made such an impression!
We’re also really pleased that you had a positive experience with our customer service team. Providing friendly and responsive support is very important to us, so your kind words truly mean a lot.
Thank you again for your support!
Friendly and welcoming
Friendly, helpful staff. Varied menu. Comfortable and pleasant ambience. A most welcoming eating venue.
4 février 2026
Avis spontané
Réponse de Cocoba Chocolate
Thank you so much for your lovely feedback, Sheila. We’re delighted to hear that you enjoyed the welcoming atmosphere, varied menu, and attentive service from our team.
Creating a comfortable and enjoyable experience for our customers is something we truly care about, so your kind words mean a great deal to us. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Amazing customer service.
Amazing customer service.
Wrong addres at time of order was corrected and a new order sent with good communication and updates, will definitely use again.
6 février 2026
Avis spontané
Réponse de Cocoba Chocolate
Thank you so much for your lovely feedback, Gordon. We’re really pleased we were able to help resolve the address issue quickly for you and keep you updated throughout the process.
Providing clear communication and great customer service is something we truly care about, so it means a lot to hear that this stood out during your experience with us.
We really appreciate your support and are delighted to hear you’ll be ordering from us again. We look forward to treating you again soon!
Really Really Tasty Chocolate!
I’ve ordered from CocoBa Chocolate a few times now and I’m always impressed with the quality. Their Salted Caramel truffles are AWESOME! Perfect for gifts or treating yourself... Delivery is always quick and really nice packaging. Their team are friendly and helpful if you need to get in touch, and they’ve sorted things out professionally when needed.
I’d definitely recommend them for anyone who loves great chocolate.
2 février 2026
Avis spontané
Réponse de Cocoba Chocolate
Thank you so much for your wonderful review, Philip. We’re absolutely delighted to hear that you’ve continued to enjoy your orders from us and that the quality has consistently impressed you.
The Salted Caramel Truffles are definitely a favourite, so we’re thrilled to hear you think they’re AWESOME! It’s also lovely to know that you’ve been happy with the quick delivery, packaging, and support from our team.
Providing friendly and professional customer service is something we truly care about, so your kind words mean a great deal to all of us. Thank you again for your continued support and recommendation — we really appreciate it and look forward to treating you again soon!
Still have not recieved my order!!!
Still have not recieved my order from this company...royal mail just do not seem to want to deliver this item. Each time they say its out for delivery its not delivered been ages now and still no order. Have been told they have sent it out again but still no order..i paid for tracked 48!!!! This has put me off ever ordering again. Sort my order out!!!
30 janvier 2026
Avis spontané
Réponse de Cocoba Chocolate
We’re very sorry to hear about the frustration caused with the delivery of your order and completely understand how disappointing this experience must have been, especially after paying for a tracked delivery service. Unfortunately, courier delays and delivery issues are sometimes outside of our control, however we always do our very best to resolve these situations as quickly as possible for our customers.
We can see that your issue was resolved promptly by our team and that a suitable resolution was provided, which we’re pleased you were happy with in the end. Customer satisfaction is extremely important to us, and we always aim to communicate clearly and offer support throughout any delivery issues that may arise.
We truly appreciate your feedback and hope we may have the opportunity to restore your confidence in us again in the future.
Amazing chocolate
I've ordered from this company a number of times mainly for the chocolate spoons - they are amazing. The quality of the chocolate is top notch - very smooth and feels luxurious. One of the recipients of the chocolate spoons reached out to me asking where I get these as it's also the best chocolate he's ever tasted!
20 janvier 2026
Avis spontané
Réponse de Cocoba Chocolate
Thank you so much for your amazing review, PK. We’re absolutely delighted to hear how much you’ve been enjoying our chocolate spoons and that you’ve continued to order from us over time.
Hearing that one of your recipients reached out to ask where the chocolate came from truly means so much to us — what a compliment! We’re so pleased that the quality and smooth, luxurious taste stood out and left such a lasting impression.
Thank you again for your continued support and for taking the time to share your experience. We really appreciate your recommendation and look forward to treating you again soon!
No customer service whatsoever
No customer service whatsoever. Bought the Mystery box for£24.50 which said was £70 of chocolate. When it arrived I checked items against the 50% off sale and the value was just over £30. When I queried it I was told that even though all the goods were short date and 50%off online, they were using full price to value the goods in the box, what an absolute con !!!
I would like to update that my issue has since been resolved thank you !
12 janvier 2026
Avis spontané
Réponse de Cocoba Chocolate
We’re very sorry to hear that you were disappointed with your Mystery Box purchase and appreciate you taking the time to share your feedback. We completely understand your concerns regarding the pricing and value explanation provided at the time.
Following your enquiry, we can see that your issue was resolved by our customer service team and that a suitable resolution was put in place which you were happy with. We always aim to support our customers fairly and professionally whenever concerns are raised.
We also took your feedback onboard and have since updated the wording on the product listing to make the pricing and valuation clearer for customers making future purchases, helping to avoid any confusion going forward.
Customer feedback is extremely important to us and helps us continue to improve both our products and customer experience. Thank you again for bringing this to our attention.
Excellent Service, High Quality Items
I’ve been using Cocoba for around 4–5 years now, usually ordering at Christmas or for birthdays. The chocolate always tastes fantastic, and delivery has consistently been quick and reliable. The presentation is excellent, making it ideal for gifts. A particular favourite is their large jar of milk chocolate buttons, which always goes down well and makes a great present.
19 décembre 2025
Avis spontané
Wicked hot chocolate bombs …
I have just received my order yesterday wicked hot chocolate bombs and spoons I can’t wait to give them to my daughter on Christmas Eve I now wish I’d ordered a few more
Delivery was a bit longer than website stated however it is Christmas and I did receive an email apologising for this and assuring it was to arrive before Christmas so was not a problem at all and feel the reviews about delivery unfair as they are a small business after all
12 décembre 2025
Avis spontané
I've ordered from these guys before…
I’ve ordered from this company before without any problems, but this time has been a completely different experience. I placed an order on December 1st with an expected delivery time of 3–5 days. It’s now December 9th, and my order still shows as “unfulfilled” on their website. I contacted customer service and was told that they’re very busy—which is understandable at this time of year—and that my order was being prioritised, as I need it by December 11th. However, there’s still no update to indicate that it’s been picked or dispatched. Instead, I received a generic email from the CEO explaining how busy they are, that they’re a small family business, and that orders will arrive in time for the big day. Unfortunately, I need my order before the big day, and it’s clear it won’t arrive in time. I’ll be requesting a refund and purchasing elsewhere.
9 décembre 2025
Avis spontané
DON'T ORDER, A DISGRACE OF A COMPANY AND CUSTOMER SERVICE
I would give this a big fat 0 but unfortunately you have to give it something to be able to post,
After placing an order over a week ago it is still on unfulfilled,
I've contacted them by email and all i get back is a generated reply saying they would get back, still no reply, the only phone number is for their coffee shop and they won't give you their head office number or even a number you can call,
I just wished I'd read the reviews on here first before ordering
I've had to contact my bank for them to get my money back.
1 décembre 2025
Avis spontané
Réponse de Cocoba Chocolate
Hi Julia,
Thank you for your feedback. I can see that we received your email chasing your order at 9:32am yesterday. I can confirm we responded to your enquiry yesterday at 9:10 pm, processing your cancellation and full refund as requested.
Due to exceptionally high demand, our delivery times were extended to 5-7 working days during this busy period. As a small family-run business, we're working hard to fulfil every order whilst maintaining our quality standards.
We're sorry we couldn't meet your expectations on this occasion. We've successfully delivered thousands of orders recently and genuinely appreciate the support we've received from our customers during this peak season.
If you have any further concerns, please don't hesitate to contact us directly.
Still waiting for my order to be…
Still waiting for my order to be delivered. Tracking states that it was sent to the wrong depot in transit but still no update. And no-one replies from so-called Customer Service. Will not buy again.
15 octobre 2025
Avis spontané
Great product, but…
I’ll say firstly that Cocoba make great products, I was very happy with the Easter egg I bought this year and it was quickly scoffed by my other half, so a massive thumbs up from him! :)
However, I’m less than impressed with the way that an issue with my delivery was handled. It was delivered in error to a house halfway down my street and thankfully I have very honest people living there as they came over a few days later to give it to me. Personally I think you should refund delivery costs in those circumstances. However, Cocoba stated that they wouldn’t do this as the item was left with a neighbour. I would accept this if it was next door or a few doors down, but halfway down a massive street is not that! Whilst I loved the product, I won’t be buying from there again and offering me a small discount to spend money with them again is not a good resolution.
26 mars 2025
Avis spontané
Réponse de Cocoba Chocolate
Hi Tallie,
Thank you so much for your kind words about our products — we're really pleased to hear the Easter egg was a hit, and I’ll be sure to pass that lovely feedback along to our team!
I'm truly sorry to hear about the issue with your delivery and completely understand your frustration. While we do rely on the courier’s tracking and delivery information, we absolutely want to ensure that every customer feels confident and valued when ordering from us.
If you're able to provide your order number, we’d be happy to review this matter again and take another look at how it was handled raising a complaint with the courier to address the delivery issue. We really appreciate your honesty and the time you've taken to share your experience, and we'd certainly like the chance to make things right.
Looking forward to hearing from you. Please do contact us further at info@cocobachocolate.com
Kind regards,
Cocoba Customer Service
3+ £1 Coffee Network vouchers not accepted!
Attempted to use my 3+ £1 Coffee Network voucher at Cocoba Bluewater. Staff refused to accept voucher, claiming they no longer accepted them. “No longer accepted them” - and I thought the vouchers were brand new! Very disappointing.
3 avril 2025
Avis spontané
Réponse de Cocoba Chocolate
Hi Mark,
Thank you for getting in touch, and I’m really sorry to hear about your recent experience at our Bluewater store.
We completely understand how frustrating this must have been, especially if you were looking forward to using your Coffee Network voucher. Unfortunately, this particular voucher was created and published on the Three+ platform without Cocoba’s (Bluewater) permission. As a result, we had no prior knowledge of the offer and were not involved in its setup or approval.
Due to this, the voucher was suspended and subsequently cancelled. As outlined in the terms and conditions on the voucher, we do reserve the right to amend, cancel, or suspend offers at any time without prior notice.
We do sincerely apologize for any confusion or disappointment this may have caused and hope this doesn’t deter you from visiting us again in the future.
Kind regards,
Carly
Very good service and product
Very good service and product. Delivery when promised.
14 février 2025
Avis spontané
Mystery Box
Bought mystery box but was really disappointed with the contents,mainly for making drinks.Would not purchase again.The chocolate is lovely and the box was good value but it was the variety that was lacking
6 février 2025
Avis spontané
Réponse de Cocoba Chocolate
Hi Marie,
We’re sorry to hear that you were disappointed with your mystery box. We want you to be happy with your purchase, so we offer a 14-day returns process. If the items are sealed and in their original packaging, you’re welcome to return them for a refund. (https://www.cocobachocolate.com/pages/delivery-returns)
Please reach out to our team at info@cocobachocolate.com, and they’ll be happy to provide you with a free returns link.
Best regards,
Carly
Great Customer Service & quick resolution of missing order
I recently ordered some Gruffalo chocolates for my son for Christmas. I ordered them on the 23rd November. They very quickly sent out an email saying my order had been dispatched and gave me a Royal Mail tracking number.
After 2 weeks the order still hadn’t arrived and Royal Mail website just kept saying they were expecting the parcel.
I emailed Cocoba Chocolate and received a response within 2 days apologising for the problem, that it definitely should be with me by now (3-5working days) and they would investigate for me. The parcel seem to have got lost and so they quickly sent out a replacement (informing me an item was out of stock and offered a substitute or a refund for that item). Dispatched it straight away and even changed the form of delivery, this time using Amazon. I received the item earlier than expected and I know my son will love these when he opens them on Christmas morning.
For me what the fact that the item was late/lost was not the issue it’s how the problem is dealt with. I was very pleased with the response time, the customer service provided by Carly and the resolution.
Thank you again for your help.
9 décembre 2024
Avis spontané
I received a bag of chocolate brazils…
I received a bag of chocolate brazils as a gift.
Dissapointed to say the least the chocolate was gritty and tasted like cheap chocolate.
Back to Paynes or M & S cheaper and nicer
15 décembre 2024
Avis spontané
Fast shipping & great service!
Order was shipped really quickly and arrived in great condition, should make a great gift! Will definitely be ordering from these again!
30 novembre 2024
Avis spontané
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