Cocoba Chocolate Avis 

Order was never sent after 3 weeks and no communication received on why. I had to chase a number of times and turnaround time for customer services is terrible. Still waiting for the order to be sent or a refund…

I always order here around Christmas time. Arrived intact (nothing broken) and speedy. Not bad prices for the quality you receive

The order was not delivered to my address but instead delivered to some wrong address 8 miles away which was confirmed by Amazon delivery. Have emailed for refund and no response from cocoba.

Having waited 12 days for my order to arrive, I received a box of the Gruffalo chocolates with details broken off and rattling around inside the box as well as the tray of chocolates inserted upside down, giving them an overall shoddy appearance. They were intended as a gift and I would not want to give them in this condition.

I emailed Cocoba to request a refund and attached a photo of the chocolates. I was then asked to provide more photos and am now yet to receive a reply. I have never had such a poor experience having received damaged goods from any other company.

Quality control and careful packaging are clearly lacking here as well as customer care.

UPDATE: Cocoba have now issued a refund for the defective product and I have amended the star rating from 2 to 3.

Ordered easter eggs and chocolate bombs for my family on Thursday and it was delivered by Saturday afternoon. All was devoured by Sunday night. Eggs were great and everyone enjoyed them. Kids loved the hot chocolate too. Worth the money for the quality and quick service. Made a nice change compared to the usual supermarket chocolate at easter

Fantastic product and speedy service. I ordered a 2kg egg to surprise my grandchildren on Easter weekend. It has arrived quickly and in perfect condition, and the egg was well protected inside the box. It looks amazing so I look forward to seeing their faces light up when they answer the front door. Thanks Cocoba team

I wish I read these reviews first. Ordered a £100 4kg egg and it arrived smashed. I provided pictures of the damaged egg and was then asked to provide more pictures of the egg, the outside of the box, the inside of the box, wait to hear back, if the Cocoba team approve the return I have to fill out more forms with Royal Mail to arrange a collection, and also the tone of the email is very condescending and implies that the customer is to blame for any damage as they package the item with the word, “fragile”. Not sure what fairyland these people live in, but if you think post people pay attention to your tiny label then you need to come back to earth. Learn how to package your items better and spend more time on that than on your responses on these reviews to try and posture publicly and appear to be super helpful, you are not.

Ordered the 2kg egg for Easter that cost nearly £50. When it arrived the front of the egg was completely smashed in. This was for a centre piece and also a gift so was ruined. I emailed customer service and 4 days later I still have not heard anything. Definitely not worth the money

Ordered Thursday delivered today . Great coffee . Money off voucher for next time . Thank you .

Had some difficulties, but in the end the service of cocoba went the extra mile. Thank you, the chocolate is exquisite

Not tasted the chocolate as it's for Christmas Gifts, but have had brilliant customer service. One of the items in my order was out of stock. I received an email from Carly in Customer Services within an hour of placing the order to inform me of the missing item and ask if I would like a refund or to replace it with an alternative. I opted for the refund and had recived the notification of the refund from mmy payment provider within two hours.

The refund took my order below the threshold for free delivery, but Carly said they would cover the delivery cost because of the out of stock item.

I was really impressed with the warm, friendly and very efficient customer service. Thank you

Cocoba have now given me a full refund.

I am horrified that after buying chocolates (£12) to be sent to a friend in France (paying £25 postage) I have now, 10 days later, been sent a demand for €8 tax by the French Post office! ( Not included in the £25 then! AND Cocoba inform me they do not give refunds
I feel cheated snd disappointed

Great coffee great food! Fantastic Chocolate selection. Highly recommended

Visited the cocoba cafe in bluewater as a loyal customer. The manager there… I’m guessing is the man on their website wearing glasses told his staff that they can no longer accept my reusable cup, after visiting about 15 times already. Not sure why as I am saving them money on their paper cups each time and I am not consuming their truffle with my drink as I have allergies despite paying the full £3.85 each time. Really bad management which is a shame as the staff are fine. Won’t be returning!

Product look fab - but when opened full of hair !!!! - BUYER BEWARE !!!

Terrible customer service. Ordered late November, the order never arrived, I contacted them as the Royal Mail tracking said it will update when a delivery is attempted, they said as I didn’t pay for extra delivery it’s on me, not true, my contract is with them and theirs is with Royal Mail to recover the costs. I’ve contacted them multiple times since but they just ignore me

*Update/reply* my order was placed on the 25th November and dispatched on the 27th and the order number was #142658, to be honest though after the email placing the blame for the item not delivering on my shoulders (not paying extra for delivery) I’m unlikely to buy from you again, I got my charge back from the bank, as no one would reply to my emails

Ordered some bits for Christmas, they arrived a few days later well packaged. Children loved the hot choc bombes. Shall be buying from you again very soon.
Thanks Cocoba 😊

Would like to review the products however I ordered them 9 days ago and it still hasn’t arrived. Customer Service just send a link when asked where is my delivery which doesn’t help as it’s the same as I’ve had for 9 days - absolute no help and waste of time sending an email to them. Save your money on these expensive products and choose a more reliable company that cares.

I ordered Easter gifts online for my grandson. My family absolutely adore cocoba chocolate. There was a mistake with my order which I completely understood being the last working day before Easter.
I spoke initially to Louise at head office who was so apologetic but just finishing for the Easter break (it was 5pm), she promised she would get someone to contact me to resolve my issue, which I said was fine. Carly contacted me on ‘Good Friday’ which I was not expecting at all. In 2 emails it was all sorted in a professional but friendly & very efficient manner. Thank you Carly & Louise you have both given me the confidence to place another order in future. Companies don’t do this nowadays so you must be very proud of the standard of customer service you provide. Wonderful Service & even better chocolate 🍫 thank you Jo