We have used Consol Oils for a few years now and the ordering process is clear from the quote to the delivery. I have found their pricing to be competitive and fair. The service from the delivery team... Voir plus
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Lisez les avis des autres
First time I used this service and was out when oil was delivered. Tank was found and filled without issue which was mildly impressive. Everything happened as expected and the price was competitive.... Voir plus
A very nice company to deal with - I have used Consols Oils for many years now and have always had good service from them. I like the relatively new online order set up as it enables me to order any... Voir plus
I will never use consols ever again! Ordered oil, had our money taken, waited a rediculous amount of weeks, no correspondence, fobbed off with excuses, in this time we actually ran out of oil, which... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We cater for both commercial and domestic fuel oil supplies, difficult access deliveries and narrow Cornish roads are no problem for our fleet of mini tankers. We also supply Road Diesel, Red Diesel (Gas Oil) and Kerosene fuels from our depot in St Day.
Coordonnées de contact
Plots 3 – 6 United Downs Industrial Estate, St Day, TR16 5HY, Redruth Cornwall , Royaume-Uni
- 01209 820274
- sales@consolsoils.co.uk
- www.consolsoils.co.uk
4,5
Excellent
238 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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My order arrived several days early and…
My order arrived several days early and the delivery man was lovely and friendly. They were also cheaper than the comparison site.
31 juillet 2024
Prompt delivery
Much cheaper than our local supplier and the driver was very pleasant and cheerful.
29 juillet 2024
Oil arrived much quicker than expected.
22 juillet 2024
Good price
Good price, prompt delivery, helpful staff. Not so sure about "pay it" on website though, as it indicated that I had payed but I got invoice to pay again, am waiting bank statement to check have not paid twice.
20 juillet 2024
Excellent service as always
12 juillet 2024
Great service
Great service. Delivered on time, friendly driver, no fuss, great value, easy to order
17 juin 2024
Quick delivery
Quick delivery. polite, agreeable driver (Chris).
Hard to fault.
25 juin 2024
Avis spontané
Great local company
Great local company, oil delivered on time and best price from the local firms
5 mai 2024
Something is wrong with delivery schedule
The staff in the office were very helpful and tried to the fix the delivery issue, however our 1 week delivery was delayed 4 or 5 times and took 2 weeks to arrive.
15 avril 2024
Honestly
Honestly. Absolutely useless since they were taken over. We used to have a good relationship but now they’re just rude and awful service. Took me nearly two weeks to get a refund!
31 mars 2024
Réponse de Consols Oils
Hi Stuart,
I'm sorry to hear you are not happy with the service you have received.
We do have a refund guide of making refund within 10 working days - that's 7 days max to reach a weekly refund run and 3 days to clear into the customers' bank. Typically, refunds will be made much sooner but I unfortunately this isn't always the case.
I understand our Depot Manager has been in touch to review your feedback and apologise. If there is anything else we can help with please email feedback@consolsoils.co.uk and I will respond directly.
Kind regards,
Andy
We ordered online and paid extra for a…
We ordered online and paid extra for a quick delivery however the delivery was 3 days after the latest delivery was meant to happen and our Rayburn went out and we had to get an engineer to fix the problem. Did Email the company but had no response.
19 mars 2024
Réponse de Consols Oils
Hi Shelley,
Thank you for your feedback and I'm sorry the delivery was later than anticipated which I understand has caused further issues.
I've passed your comments onto our Depot Manager and we will investigate the circumstances that led to a late delivery. One of the team will also get in touch and we'll see what we can do to improve your experience.
In the meantime, if you have any other queries please contact feedback@consolsoils.co.uk and I will respond directly.
Kind regards,
Andy
I was not there at time of delivery but…
I was not there at time of delivery but no delivery note or email or other notification was provided so 3 days later i called the office and they told me it had been delivered.
13 mars 2024
First class service
3 mars 2024
Still waiting a refund!
Use another company if you can. Paid for quick delivery for delivery within a week. Had to chase…. still took two weeks! Said we would receive a refund for the delivery …… still waiting!!
4 mars 2024
Réponse de Consols Oils
Hi Chris,
I'm sorry to hear you didn't receive the delivery by the expected date. I'd like to look into why this occurred and check on the status of the refund for you.
Please can you email feedback@consolsoils.co.uk with details of your account number and/or delivery address? This will allow me to investigate.
Thank you.
Kind regards,
Andy
Paid extra for earlier delivery
Paid extra for earlier delivery, turned up 3 days late paid extra for nothing !!
Not happy @ all will not use again!
9 février 2024
Réponse de Consols Oils
Good morning Paula,
I'm sorry to hear your delivery did not arrive on the expected date, particularly having paid extra.
We will investigate why the delay occurred and check that the delay was communicated effectively. One of the team will be in touch and we'll aim to work on a resolution that you're happy with.
If you have any further comments or requests please email me at feedback@consolsoils.co.uk and I'll look into it personally.
Kind regards,
Andy
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