We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was ver... Voir plus
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Lisez les avis des autres
Lisa was very knowledgable on her subject and spent a lot of time with us explaining the various options. We did not feel at all pressurised into purchasing, which is a refreshing change.
We visited Cookes after we had a frustrating and discouraging experience from an online company. We noticed immediately that at Cookes there were a number of staff ready to help. We explained that we... Voir plus
L'entreprise a répondu
As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Coordonnées de contact
28 Goosemoor Lane, B23 5PN, Birmingham, Royaume-Uni
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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When looking to purchase new sofas we…
When looking to purchase new sofas we were confused with the huge choice available at Cookes.
Majid was very patient with us and went through all the different variants. We finally settled on one and we are very happy with it.
22 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Majid.
Best regards,
The Cookes Team
We were served by a knowledgeable man…
We were served by a knowledgeable man and nothing was too much trouble for him. We appreciated his advice.
17 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Very helpful staff
Ebenezer Hammond-Laing was very helpful, explaining the differences between the Stressless chairs that we were looking at. He wasn’t pushy, and answered our questions, but then left us alone to make our own decisions. This gave us the space to discuss things between ourselves.
The ordering process took quite a while, but everything was well explained.
16 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Ebenezer.
Best regards,
The Cookes Team
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Very helpful staff
16 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
The buying experience was excellent
The buying experience was excellent. Lots of time to decide and advice about the product.
15 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Great experience for my 90 yr old mum
Beautiful shop! Wheelchair friendly, and great friendly, informative service. Offered hot drinks and biscuits, not rushed at all. My mum was really happy with her choice of riser recliner chair. Can’t wait for it to be delivered. Happy to support a local business too.
20 juillet 2026
Réponse de Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Lovely furniture and great service
We have just taken delivery of our new Venjakob lounge furniture and it is excellent quality and looks great.
Michal was very helpful when we visited the Cookes showroom, and kindly followed up with brochures and details of the unit options. He also thoroughly checked all details were correct when we placed our order.
We were pleased that the furniture arrived a couple of weeks earlier than expected. The delivery team were prompt, friendly and took good care of the furniture and our home. And they took away the packaging which was very helpful.
25 juin 2026
Réponse de Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased with your furniture and your experience with us. We will be sure to share your lovely feedback with Michal.
Best regards,
The Cookes Team
From our first interaction with Cooke…
From our first interaction with Cooke and Son to the delivery of our new furniture, the whole experience was brilliant. There was no pressure from the salesmen - they just wanted us to be happy with our choices - the delivery date was exactly as promised - the delivery men positioned the furniture in our lounge exactly as we wanted. The manager Michael was never too busy to speak to us and always returned our calls if he was with a customer. I recommend Cooke and Son to anyone looking for new furniture - the prices were also very competitive. This family owned shop really is an example of how all furniture shops should be run.
12 juin 2026
Avis spontané
Réponse de Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience. Thank you for choosing Cookes!
Best regards,
The Cookes Team
Sales consultant Ebenezer was superb
What made the experience good was the experienced sales consultant Ebenezer, a credit to the company
Steve savage
18 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Ebenezer will be delighted to hear your kind words.
Best regards,
The Cookes Team
Excellent helpful staff nothing to much…
Excellent helpful staff nothing to much trouble veery welcoming
Took time to explain everything
16 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Perfect service
From start to finish the service i received was perfect. The young man who served me was awesome.
14 avril 2026
Réponse de Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
New furniture
The shop is very well laid out we went on 12/7/26 ,to look for a small sofa and 2 chairs. Joanna was very helpful and showed us several styles, colours and materials. We went back on 15/7/26 and ordered our new furniture.
15 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Joanna.
Best regards,
The Cookes Team
Very helpful staff and great toilets…
Very helpful staff and great toilets and refreshments area
11 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Young lady was very patient and…
Young lady was very patient and knowledgeable, nothing was too much trouble.
10 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Well informed professional welcoming…
Well informed professional welcoming staff who were very helpful without being pushy. Special mention for Chris and Ben
Thank you both.
14 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Your kind words will be shared with Chris and Ben.
Best regards,
The Cookes Team
sofa delivery
Had a stressless sofa delivered. Excellent service from Alick & Ade. Very efficient and caring with new furniture
13 juillet 2026
Avis spontané
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Alick and Ade.
Best regards,
The Cookes Team
Beautiful Furniture, Fabulous Staff!
The team in the store were incredibly attentive and helpful they truly went above and beyond to assist us with our purchases for our new home. I wouldn’t hesitate to recommend them to others; I couldn’t fault a single thing.
A special thanks to Michal and Tony, whose expertise was both insightful and integral to our decisions. You both made our shopping experience genuinely enjoyable and we feel your outstanding service deserves to be recognised.
12 juillet 2026
Réponse de Cookes Furniture
A huge thank you for your 5-star review! We’re so pleased you had a positive experience and chose Cookes. Your kind words will be shared with Michal and Tony.
Best regards,
The Cookes Team
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
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