We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was ver... Voir plus
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Lisez les avis des autres
Lisa was very knowledgable on her subject and spent a lot of time with us explaining the various options. We did not feel at all pressurised into purchasing, which is a refreshing change.
We visited Cookes after we had a frustrating and discouraging experience from an online company. We noticed immediately that at Cookes there were a number of staff ready to help. We explained that we... Voir plus
L'entreprise a répondu
As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Coordonnées de contact
28 Goosemoor Lane, B23 5PN, Birmingham, Royaume-Uni
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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We are impressed with the outstanding…
We are impressed with the outstanding customer service and kindness of all the staff at Cookes in Christchurch
10 juillet 2026
Réponse de Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback.
Best regards,
The Cookes Team.
Adjustable Bed Purchase
Lisa (Sales) very knowledgeable, helpfull and she left me to make my chooses without any pressure selling. I have been researching adjustable beds for a while and have had alot of pressure selling.
Delivery was very efficient. Called before arriving. Used stairs without question, lift is person lift only. Packaging was removed for disposal.
7 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and thank you for choosing Cookes! Lisa will be delighted to hear your kind words.
Best regards,
The Cookes Team
Excellent customer…
Excellent customer service,knowledgeable and courteous staff to help with purchase.
The lay out of the store is very good for folks with challenging mobility (like myself) to get around comfertably.
Great stock of beautiful furniture. Will be visiting again to complete my dining set.
3 juillet 2026
Réponse de Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience, and we look forward to seeing you again.
Best regards,
The Cookes Team
A happy customer
My understanding is most of the showrooms in Birmingham and Solihull area have the same manufacturers and silmilar designs but Cookes was different. What I observed they have unique designs and not manufacturing in China like most of other showrooms. We ordered a dining table with 8 chairs, a Coffe table and a lamp table and would love to go back if we need any thing in future.If I remeber correctly , the guy name was Ben, who was respectfull and patient with us as we asked him multiple questions. Overall it was a good experience. We are waiting for our delivery now.
5 juillet 2026
Réponse de Cookes Furniture
We really appreciate your amazing 5-star review. It’s wonderful to hear you had a great experience, and we look forward to seeing you again. We will be sure to share your lovely feedback with Ben.
Best regards,
The Cookes Team
Such a beautiful showroom
Such a beautiful showroom, catering for a wide budget range. Excellent service and attention to detail from the staff - particularly David - and the guy who wears the ties made of wood kept my Grandson entertained!
Would highly recommend a visit to Cookes.
Thank you both- can’t wait for my new sofas.
2 juillet 2026
Réponse de Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes and we will be sure to share your lovely feedback with David.
Best regards,
The Cookes Team
Fabulous service and quality
Arrived when they said it would. Delivery guys were polite and professional. Sofas were fitted extremely quickly and look amazing. Thank you
8 juillet 2026
Avis spontané
Réponse de Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased with your furniture and your experience with us.
Best regards,
The Cookes Team
Excellent service
Excellent service, well informed information, friendly not overpowering.
6 juillet 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Loving our new bed from Cookes
Loving our new bed from Cookes. Delivery was smooth with helpful staff. Bed was assembled and headboard set up for us. All packaging was taken away.
Michael the sales person was also 5* as he too was very friendly and helpful.
2 juin 2026
Avis spontané
Réponse de Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased with your furniture and your experience with us. We will be sure to share your lovely feedback with Michael.
Best regards,
The Cookes Team
Staff were very friendly and helpful.
25 juin 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
We ask Cookes if they could repair …
We ask Cookes if they could repair stressless chairs after five years, Michael ordered the parts, repaired the chairs, within a few days to accommodate us
. We have been dealing with Cookes for many years, they have always given excellent service, and we throughly recommend this company.
Jean and Trevor
19 juin 2026
Avis spontané
Réponse de Cookes Furniture
We’re delighted to receive your 5-star review! It’s wonderful to hear you had a great experience and thank you for choosing Cookes.
Best regards,
The Cookes Team
First rate service.
We bought our lounge suite from the Christchurch shop. From the start we were welcomed by the sales team and were given plenty of time to compare the furniture before we decided on the one we wanted. We were not pressured at all and were given lots of information to help us decide.
When the suite was delivered to our home the 2 chaps were very polite and took great care when bringing each item into the house. The technicalities of the suite were explained to us.
We are very pleased with the courtesy and professionalism shown to us by all of Cookes staff.
3 avril 2026
Avis spontané
Réponse de Cookes Furniture
A huge thank you for your 5-star review! We’re so pleased you had a positive experience and chose Cookes.
Best regards,
The Cookes Team
Good delivery and aftersales
Very pleased with Cookes deliverymen Rielly and Joe and the aftersales support relating to our new bed.
24 juin 2026
Avis spontané
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Rielly, Joe and aftersales.
Best regards,
The Cookes Team
Good shopping experience
Very helpful staff who were very knowledgeable and made my shopping experience a pleasure.
20 juin 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Amazing customer service and excellent quality products!
Amazing customer service from start to finish! From Tariq, in-store to Andi and Ade who delivered and took excellent care of our sofa and chair. We couldn't find fault with anything and both items met and exceeded our expectations! Thank you to Cookes!
23 juin 2026
Avis spontané
Réponse de Cookes Furniture
Thank you for your lovely feedback! We’re delighted to hear that everything met your expectations and your kind words will be shared with Tariq, Andi and Ade. Thank you for choosing Cookes.
Best regards,
The Cookes Team
Excellent customer service. Highly recommended.
Excellent customer service and communication post sale. Great products and prices. Overall a great shopping experience
27 février 2026
Réponse de Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Quality furniture at competitive…
Quality furniture at competitive prices. Proper Sales Team offering advice & guidance, as necessary. Excellent support from the Office Team. The Delivery Team were careful, friendly & professional
23 juin 2026
Avis spontané
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Cooke’s provide a good range of choices…
Cooke’s provide a good range of choices and our choice has turned out very well. Delivery guys Reilly and Joe did a great job on time. Well done
22 juin 2026
Avis spontané
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a review. We appreciate your feedback and ill be sure to share it with Reilly and Joe.
Best regards,
The Cookes Team
Excellent customer service from Cokes Erdington
It’s a pleasure to visit Cookes Erdington store. We were welcomed by lovely staff who were happy for us to browse around the store. We soon found the dining chairs we had come to purchase, and the salesman who took our order was polite professional and very efficient
We were also offered a coffee before we left. Having shopped at this store for several years, the experience and advice is always appreciated
18 juin 2026
Réponse de Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
staff on duty when I visited the store.
12 juin 2026
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Réponse de Cookes Furniture
Thank you so much for taking the time to leave us a review. We appreciate your feedback and will be sure to share it with Joanna.
Best regards,
The Cookes Team
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