This is the fourth time I have used Cophall and won’t lie after reading about the fire incident for Sapphire parking I was a bit worried where my car actually goes. My vehicle is fitted with a dash ca... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Competitive pricing. Transport to the terminals is regular - though we have noticed that the top rack of the luggage hold can be a tad in-accessible as you are asked to lift your, what could be, lar... Voir plus
L'entreprise a répondu
So easy to book and use. Booking as early as possible before your travel date also makes it excellent value for money. Staff very helpful and welcoming. I have used Cophall Parking twice and will alwa... Voir plus
Great service, booking online easy, staff all polite and helpful, had to phone to change some details, no problem. Buses run every 15mins, so drop off and pick up very easy.
À propos de l'entreprise
Écrit par l'entreprise
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Coordonnées de contact
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, Royaume-Uni
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Cophall Park & Ride Gatwick
We're so glad to hear that your check-in and check-out processes were easy and that our parking felt secure. We appreciate your positive feedback!
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that our team member was helpful and that everything was easily sorted for you. Thank you for your kind words!
Cophall Park & Ride Gatwick
I've used you for parking my car for a…
I've used you for parking my car for a couple of years now, and have found it to be first class service, and I'm booked in to be there in September. 👍👍👍
12 août 2026
Réponse de Cophall Park & Ride Gatwick
We are so happy to hear that you've consistently received first-class service from us over the past couple of years! We truly appreciate your continued trust and loyalty. We look forward to welcoming you back in September!
Cophall Park & Ride Gatwick
Not as advertised!
Good price but feel that it is pretty disceptive in it’s selling…the buses were big buses (not 8 seater minibuses as advertised) that waited for quite a while to fill up before leaving, unlike the website that states there is no waiting around. It was lucky we had left a decent amount of time as from parking up it probably took about 40 mins to get to the north terminal at gatwick. Also to note your car is moved by an employee after parking up, i’m assuming it goes off site, hopefully to a secure site!?
11 août 2026
Réponse de Cophall Park & Ride Gatwick
Thank you for your feedback.
We're pleased to hear that you found our pricing competitive and would like to clarify a few points regarding how our Park & Ride service operates.
Our transfers operate on a fixed timetable. This means that a bus will depart at set times. We do advise customers to allow sufficient time between arriving at Cophall and reaching their terminal, particularly during busy periods.
The journey itself to Gatwick is normally around 10–15 minutes, although traffic and airport congestion can occasionally increase this. We are sorry that the overall process from parking your vehicle to reaching the North Terminal took longer than you expected on this occasion.
We would also like to reassure you regarding your vehicle. As explained as part of our service, customers leave their keys with us so our team can park their vehicle. The majority of vehicles remain within our main secure Cophall site, which is barrier controlled, monitored by CCTV and regularly patrolled.
We appreciate your feedback regarding the description of our transfer vehicles and will review the wording on our website to ensure it accurately reflects the vehicles operating within our fleet.
Many Thanks,
Cophall Park & Ride Gatwick
A huge peace of mind parking company when departing/arriving
A very straight forward no stress no hassle airport parking company. You arrive, park and then the bus is taking you to the airport terminal. Or return you call and wait for the bus to pick you up, come back, grab the keys and the car is just a minute walk to drive home. The service is amazing, people who are working there are incredible and extremely friendly. Have booked our parking with them couple of times when travelling from Gatwick and never had any issues. I had to postpone parking arrangements once due to change of circumstances in holidays and the guys helped a lot by rescheduling to when we needed though we didn’t have the specific time at that moment, called them much later and no extra questions asked - they found our details and all info by the reference number and just made their brilliant job by reactivating our booking to when we needed it. Highly recommend because stress free airport parking is a little peace of mind when you are travelling and want your holidays preparations and departure/arrival to go as smoothly as possible.
4 août 2026
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear about your consistently positive experiences with our airport parking service at Gatwick. It is wonderful to know that our straightforward process, efficient bus service, and friendly team have contributed to a stress-free start and end to your travels. We truly appreciate you highlighting our team's helpfulness and flexibility when you needed to reschedule your booking; we always aim to provide excellent support. Your kind words about finding peace of mind with our service mean a great deal to us. We look forward to welcoming you back for your future journeys!
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
We appreciate your positive feedback. We are happy to hear that you consistently receive fantastic service at our car park.
Cophall Park & Ride Gatwick
A perfect location to drop your car
A perfect location to drop your car off and head to LGW to catch your flight. Staff were helpful and friendly and the drop off and pick up was very easy. Would definitely use them again if we fly out of LGW.
3 août 2026
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that our location was perfect for your trip and that our staff were helpful and friendly. It's great to know that the drop-off and pick-up process was very easy for you. We look forward to assisting you again for future flights from LGW.
Cophall Park & Ride Gatwick
Excellent service…
Have been using the service at Cophall for many years. So easy to book online and really friendly and pleasant people at the office. Never had any issues, always get excellent service and will keep on using Cophall park and ride.
9 juillet 2026
Réponse de Cophall Park & Ride Gatwick
We are so pleased to hear that you've consistently had such a positive experience with our service over the years. It's wonderful to know that our online booking and friendly team have met your expectations, and we truly appreciate your continued loyalty.
Cophall Park & Ride Gatwick
Had another good visit to Cophall Farm…
Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else. Bookin process is simple.
4 août 2026
Réponse de Cophall Park & Ride Gatwick
We're so happy to hear you had another excellent visit with us and that our friendly staff and prompt bus service met your expectations. It's wonderful to know you find our booking process simple and that you wouldn't use anyone else when using Gatwick!
Cophall Park & Ride Gatwick
Easy to book and as a returning member…
Easy to book and as a returning member able to use the discount
2 août 2026
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that you found the booking process easy and that you were able to utilize your returning member discount. Thank you for your kind words!
Cophall Park & Ride Gatwick
We always use this car park when flying…
We always use this car park when flying from Gatwick. Easy to use and friendly
2 août 2026
Réponse de Cophall Park & Ride Gatwick
We're so glad to hear you consistently choose our car park when flying from Gatwick and find our service easy and friendly. We appreciate your kind words!
Cophall Park & Ride Gatwick
Excellent facility, rude reception
Excellent facility, close to the airport, simple process but the staff at the drop off desk were rude and threw the receipts and call cards at me.
9 août 2026
Réponse de Cophall Park & Ride Gatwick
Thank you for your review.
We're delighted to hear that you found our facility convenient, close to the airport and the overall process simple.
We are, however, very sorry to hear about your experience with our team at the drop-off desk. Receipts and call cards should always be handed to customers courteously, and the behaviour you have described is not the level of customer service we expect from our staff.
We apologise for the poor impression this created and will ensure your feedback is raised with the relevant team.
We appreciate your positive comments about the facility and hope to provide you with a five-star experience next time.
Many Thanks,
Cophall Park & Ride Gatwick
Great service
We have been using Cophall parking for years and have never had a problem. It is a bit harder these days as at 70 humping your own suitcases on and off the bus, especially when busy, is not easy! But other than that its a great service!
7 août 2026
Réponse de Cophall Park & Ride Gatwick
We're so glad to hear you've consistently had great experiences with our service over the years! We understand that managing luggage can be challenging, especially during busy times. Your feedback regarding the bus experience is valuable, and we appreciate you bringing it to our attention.
Cophall Park & Ride Gatwick
Very easy to book and great price
Very easy to book and great price. Used once before and had a very positive experience.
1 août 2026
Réponse de Cophall Park & Ride Gatwick
We're thrilled to hear that booking with us was easy and that you found our prices great! It's wonderful to know you had another positive experience.
Cophall Park & Ride Gatwick
Have used Cophall on several occasions…
Have used Cophall on several occasions and never had an issue. If you can book in advance then you will usually be given a discount. Will continue to use this parking facility. Thanks.
1 août 2026
Réponse de Cophall Park & Ride Gatwick
We're so happy to hear you've consistently had positive experiences with our parking facility and appreciate your loyalty. We value your feedback and look forward to continuing to serve you.
Cophall Park & Ride Gatwick
A very good place to park
A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehicle registration number was swiftly resolved by their helpful admin staff.
7 août 2026
Réponse de Cophall Park & Ride Gatwick
We're so pleased to hear you've been a long-time customer and consistently find our bus service and key handling efficient. It's wonderful that our team could quickly resolve the booking mix-up for you. Thank you for your kind words!
Cophall Park & Ride Gatwick
Réponse de Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Easy to do and always has availability.. Have used them for years with no problems.
Easy and quick to book and always has availability.
30 juillet 2026
Réponse de Cophall Park & Ride Gatwick
We're so pleased to hear that you found our booking process easy and quick, and that you appreciate our consistent availability. Thank you for your wonderful feedback!
Cophall Park & Ride Gatwick
I would have rated 5 starts if
I would have rated 5 starts. But at numerous times while I was on holiday I got a notification from my car app to tell me the vehicle had been left unlocked. I appreciate that they might have to move cars around etc, but when I got the first notification, I kept an eye on it and my vehicle was left unlocked for almost 3 hours.. luckily we have access to this information but what about the people that don’t. I did email and I got an apology but since that email, it happened again. A little unsure about the trusting them again.
30 juillet 2026
Réponse de Cophall Park & Ride Gatwick
Thank you for your feedback.
We're sorry for the concern caused by the notifications from your vehicle app and appreciate why this left you feeling uneasy.
As part of our operation, vehicles are block parked within our secure compound to maximise capacity and ensure the efficient movement of customers' vehicles. During these movements, vehicles may occasionally remain unlocked for short periods whilst being repositioned. However, they remain within our secure compound, which is protected by security measures and CCTV at all times.
We're pleased that you contacted us directly and that we were able to respond to your concerns. We appreciate that the notifications continued afterwards, but we would like to reassure you that your vehicle remained within our secure storage facility throughout its stay.
Thank you for bringing your concerns to our attention, and we hope this provides some reassurance.
Many Thanks,
Cophall Park & Ride Gatwick
Cophall Park & Ride Gatwick
Easy to arrange
Easy to arrange. I have used this service several times and have always been very pleased with the service received
6 août 2026
Réponse de Cophall Park & Ride Gatwick
We're delighted to hear that you found the arrangement process easy and that you've consistently been pleased with our service over several uses. Thank you for your continued trust!
Cophall Park & Ride Gatwick
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.