Absolutely atrocious, customer service is really really bad. Recently purchased a new car. Was constantly told one thing to then be told another. Got in contact with the garage several times and was a... Voir plus
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Lisez les avis des autres
Good service from this dealer. Got to mention Matthew who dealt with me from initial enquiry, test drive and final handover. I had a good idea what I wanted in a car and what I didn't want from the 'e... Voir plus
Appalling customer service, went to view a car on 12/09/26. For a jeep specialist garage (still) the staff did not have a clue about jeep products and his response was 'we are getting rid of jeep anyw... Voir plus
Croxdale Fast Fit Without asking, fitted new spark plugs (£90) on both this and the last service (£75) with only 14,000 extra miles on the clock. The recommended interval for the car is 100,000 mile... Voir plus
À propos de l'entreprise
- Concessionnaire de véhicules à moteur
- aussi dans
- Fournisseur de pièces de carrosserie
- Garage automobile
- Service de location
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Croxdale Group is a long-established multi-franchise automotive dealer based in County Durham, proudly representing MG, Chery, Jeep, Alfa Romeo, Citroën, DS Automobiles, and Leapmotor. With over 50 years of experience, we support customers across Durham, the North East and beyond with new and used vehicle sales, part exchange, finance options, manufacturer-approved servicing, MOTs, parts, repairs and ongoing aftersales care. After a period of disruption we are pleased to announce that our new dedicated Croxdale Service Hub will provide expert support for all customers, makes and models, with trained technicians, modern workshop facilities and access to approved parts and diagnostic equipment. Whether you are buying your next car, booking a service, arranging an MOT or looking for help with vehicle maintenance, our aim is to make the process clear, helpful and straightforward. We also operate Croxdale Car & Van Rental, offering a flexible range of cars, vans and motorhomes for daily, short-term and longer-term hire. At Croxdale Group, we appreciate our recent growth has come with its own challenges, however we are committed to providing friendly, professional support and building long-term relationships with our customers through trusted local service.
Coordonnées de contact
A167 Croxdale, DH6 5HS, County Durham, Royaume-Uni
- 01388 814671
- contact@croxdalegroup.com
- www.croxdalegroup.com
2,4
Bas
110 avis
Aucun historique récent de demande d’avis
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A répondu à 48 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Fab service
From beginning to end the service was great, all staff very friendly
Richie was amazing, was very attentive & listened to what i needed & wanted, he showed me to the cars that would be best for my needs
Vey easy transaction & everything was done to a specific timescale
would definitely use croxdale again
31 octobre 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Paula.
We’re delighted to hear you received great service from beginning to end and that the team made you feel welcome throughout your visit.
It’s especially lovely to know Richie listened carefully to what you needed and helped guide you towards the cars best suited to you. Making the process clear, attentive and straightforward is exactly what we aim for.
Thank you again for choosing Croxdale Group. We’d be very happy to welcome you back in the future.
Kind regards,
Croxdale Group
small fish in a big pond
I have bought many new cars over the years but have never experienced such a charade as I did when dealing with Croxdale.
I ordered the new alfa romeo on 30/09/25 and collection was arranged for 13/10/25.
Due to a catalogue of errors and the inability of the dealer to provide any update and/or confirm a revised date for collection, I cancelled the order on 25/10/25.
This dealership is an absolute joke !
24 octobre 2025
Avis spontané
Bought my MG5 from Croxdale recently
Bought my MG5 from Croxdale recently. If you want a helpful, painless transaction with a pleasant salesman, don't forget to ask for Richie Lee.
24 septembre 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, John.
We’re delighted to hear your recent MG5 purchase was a helpful and painless experience. That is exactly the kind of straightforward, friendly service we aim to provide.
It’s lovely to know Richie Lee made such a positive impression, and we’ll be sure to pass your kind words on to him.
Thank you again for choosing Croxdale Group. We hope you enjoy your MG5.
Kind regards,
Croxdale Group
Charlie gave exceptional customer service
Excellent service from this dealer. Got to mention Charlie who dealt with me from initial enquiry, part ex, test drive and final handover. His product knowledge is excellent and answered all my questions fully. A very help chap and not pushy at all. Would highly recommend this dealer.
13 octobre 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Eddie.
We’re really pleased to hear you received excellent service from your initial enquiry through to part exchange, test drive and final handover. It’s great to know the process felt helpful, informative and pressure-free.
We also appreciate your kind comments about Charlie and the support he provided during your purchase.
Thank you again for choosing Croxdale Group and for recommending us.
Kind regards,
Croxdale Group
Outstanding service car
Outstanding service from a car salesman who clearly know his stuff about the cars he is selling, would definitely buy again from Charlie Crane in the MG department, thank you from a very happy customer
13 octobre 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Philip.
We’re delighted to hear you received outstanding service during your visit to MG Durham. It’s great to know the product knowledge, support and overall experience gave you the confidence to say you would buy from us again.
We also appreciate your kind comments about Charlie and the service he provided at the time.
Thank you again for choosing Croxdale Group. We hope you enjoy your car.
Kind regards,
Croxdale Group
Excellent service…
Absolutely excellent service from Charlie Crane when purchasing my new car, he was very knowledgeable and patient, would definitely buy again from this gentleman, thank you very much
13 octobre 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Sharon.
We’re so pleased to hear you received excellent service when purchasing your new car. It’s lovely to know the support you received was knowledgeable, patient and made such a positive impression.
We also appreciate your kind comments about Charlie and the service he provided at the time.
Thank you again for choosing Croxdale Group. We hope you enjoy your new car.
Kind regards,
Croxdale Group
I had such a great experience with my new car purchase
I had such a great experience with my new car purchase and trade in. Steve Boldon was our sales executive so helpful, polite & not pushy at all. I can highly recommend Croxdale Group
27 août 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Alison.
We’re delighted to hear you had such a great experience with your new car purchase and trade-in.
It’s lovely to know Steve Boldon was helpful, polite and made the process feel relaxed without any pressure. That is exactly the kind of straightforward and supportive service we aim to provide.
Thank you again for choosing Croxdale Group and for recommending us. We hope you enjoy your new car.
Kind regards,
Croxdale Group
Great service
Fab experience buying a new MG from Croxdale MG. Richie Lee has the patience of a saint as I’m not the easiest customer but he found a car which was ideal for me and negotiated a price which fits my budget. Even some minor remedial work required post sale was dealt with quickly and efficiently
27 août 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Lesley.
We’re delighted to hear you had a fab experience buying your new MG from Croxdale MG.
It’s lovely to know Richie Lee took the time to understand what you needed, helped find the right car for you and worked with you to reach a price that suited your budget. We’re also pleased to hear the minor remedial work after the sale was handled quickly and efficiently.
Thank you again for choosing Croxdale Group. We hope you continue to enjoy your new MG.
Kind regards,
Croxdale Group
The Motor Ombudsman investigation
I hope you have all read my reviews on February 5th and March 5th this year regarding my horrendous experience buying an alleged new MG4 from these guys. Take note that The Motor Ombudsman is now investigating their representations regarding this car. As Croxdale are a multi-manufacturer franchise then buyers of other brands from them should also be aware.
21 novembre 2024
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave your review, Steve.
We note your comments and understand this relates to concerns previously raised regarding your MG4 purchase.
As you have referenced an ongoing Motor Ombudsman investigation, it would not be appropriate for us to discuss the details publicly on Trustpilot. We will continue to engage with the appropriate process and provide any information required through the correct channels.
Kind regards,
Croxdale Group
My peugeot 208 gt 2022 went in with…
My peugeot 208 gt 2022 went in with engine light on in 17/9/24 and has been in limp mode now not intermittent now permanent. ever since had new bits fitted half a new engine and still in limp mode and now they try and blame me for moving coil packs and writing on them and spark plugs well I am done. Reporting to peugeot and taking it further. Will not use again. Cowboys if you love your car take it to a good dealer not them. If you need the proof. Knocking off a code and sending me out to drive a car is not fixing it it's dangerous because at some point in traffic that code is going to come back and put the car in limp mode on a busy motorway but they did not care for my safety or my sons.
21 août 2025
Avis spontané
I would give no stars
I would give no stars
Even after a response from the owner who states contact via customer service etc
Emails bounce back because you not on Croxdales contacts
Efficiency over this airbag business was made as difficult as possible I was definitely
singled out with different suggestions
Only way to contact is complain ..never any resolution
Staff need Customer Care training
A WHOLE YEAR LATER A RESPONSE FROM CROXDALE
SAY NO MORE
29 juin 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave your review, Joan.
We’re sorry to read that you remain unhappy with the communication and support received around the airbag recall. While recall campaigns are set by the manufacturer, we appreciate that customers rely on us to help make the process as clear and straightforward as possible.
We note your comments regarding contact difficulties, bounced emails, conflicting information and the impact of being without your vehicle for an extended period. These points have been shared internally, as clear communication and accessibility are important parts of the service we aim to provide.
As this relates to a specific recall case and previous contact with our team, we do not feel it would be appropriate to discuss the details publicly. However, your feedback has been noted and will be reviewed with the relevant department.
Kind regards,
Croxdale Group
I recently brought a car from MG…
I recently brought a car from MG Croxdale, Richie Lee made the sale smooth and quick and was extremely helpful. I would highly recommend this dealership.
6 août 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review.
We’re really pleased to hear your recent purchase from MG Croxdale was smooth and straightforward.
It’s great to know Richie Lee was helpful throughout and made the process quick and easy for you.
Thank you again for choosing Croxdale Group and for recommending us. We hope you enjoy your new car.
Kind regards,
Croxdale Group
We bought a used MG4 from Croxdale MG
We bought a used MG4 from Croxdale MG. All the staff we talked to were polite and helpful. We dealt mainly with Richie Lee, who was really pleasant indeed, and did not try to pressurise us in any way. We actually enjoyed the buying experience. The car was immaculately prepared, we are very pleased with it.
9 juillet 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review.
We’re delighted to hear you had such a positive experience buying your used MG4 from Croxdale MG.
It’s great to know the team were polite and helpful, and that Richie Lee made the process pleasant and pressure-free. We’re also pleased to hear the car was immaculately prepared and that you’re so happy with it.
Thank you again for choosing Croxdale Group. We hope you continue to enjoy your MG4.
Kind regards,
Croxdale Group
Arrogant and refuse to take ownership when sold a faulty car
Worst experience ever from Stephanie Walker at Croxdale Group Jeep. Sold us a faulty car, arrogant when asked for help and each contact she was trying her best to provoke us to lose our temper so she have the excuse to hang up in us. Avoid at all cost.
21 juin 2025
Avis spontané
Worst experience with Stephanie Walker…
Worst experience with Stephanie Walker who’s completely arrogant and provide no help with a faulty car she sold us. She tries to provoke you on each contact point so that you lose your temper and she can hang up on you. Completely irresponsible and risky behaviour.
21 juin 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave your review.
We’re sorry to read that your experience after collection has left you feeling so disappointed. We understand this relates to the same vehicle concern raised in your earlier review, including the issues experienced shortly after handover and the contact you had with our team afterwards.
The points raised around aftersales support, communication and the handling of your concerns are serious, and we do not feel it would be appropriate to discuss the specific vehicle history or individual conversations publicly.
Your feedback has been shared with the relevant management team for review, including the comments around clearer ownership of post-sale issues and customer communication.
Kind regards,
Croxdale Group
Follow up
Ok so here goes, follow up to my last experience. I received a telephone call today from the Sales Director Mr Elloitt, whom seemed rather annoyed at my last post!! Simple answer to that is, return my vehicle to the condition it went in! Not as he stated "to your standards" it's not about my standards it's about Good Customer relations and correcting what you created. I have a meeting booked for Thursday 5 June. Let's see how that goes!
2 juin 2025
Avis spontané
Smooth and easy buying experience…
I recently bought a used car from Callum at Croxdale Citroen, and was impressed by the professional way he and the company went about the sale.
Everything was done smoothly and efficiently, without any pushy sales, which was quite refreshing for a car garage.
24 mai 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Phil.
We’re delighted to hear your used car purchase with Callum at Croxdale Citroën was smooth, easy and professionally handled.
It’s especially pleasing to know the experience felt efficient and pressure-free, as that is exactly the kind of straightforward service we aim to provide.
We’ll be sure to pass your kind words on to Callum and the team.
Thank you again for choosing Croxdale Group. We hope you enjoy your new car.
Kind regards,
Croxdale Group
Horrendous customer service
I've been buying new cars every three years for the past 15 years from several garages across the north east and Croxdale Citroen have been - hands down - the worst garage I've ever dealt with for after sales care.
The car had new tyres from a different, less extortionate garage. Following this, the tyre inflation sensor required some adjustment because of the new tyres. Croxdale refused to adjust this as they hadn't fitted the tyres. There was nothing wrong with the tyres, it was the sensor!
The car then developed a fault on the windscreen washer jet at 2.5 years old. Initially they claimed this wouldn't be covered under warranty, but they backed down after lengthy negotiations and agreed, begrudgingly, to fix it.
The car required the same drop link repair twice with less than 30k miles on the clock. The second time they repaired it, the car developed a major fault within a couple of hundred miles - common, when the drop links have been repaired as the speed sensor can be knocked during the repair and this has a knock on effect. This should have been a straightforward case of them taking the car back in and fixing their mistake but they have refused. £144 just for a diagnostic check - to find their own mistake - and three weeks to wait for an appointment. Meanwhile, I have an expensive paperweight sitting on the driveway.
If they were the last garage on earth, I'd get a bicycle rather than buy a car from them again. Absolutely shocking customer service, as shown by 1 in 4 of their reviews being 1 star.
7 avril 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave your review.
Although some time has passed, we’re sorry to read that your experience did not meet the standard we aim to provide. Your feedback has been noted and shared internally as part of our ongoing work to improve the customer experience.
Kind regards,
Croxdale Group
Just bought a car from here
Just bought a car from here. The process was flawless and the staff friendly and so helpful
2 avril 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Anthony.
We’re really pleased to hear your car-buying experience with Croxdale was flawless and that the team were friendly and helpful throughout.
We appreciate your feedback and hope you enjoy your new car.
Kind regards,
Croxdale Group
Car…
I have just bought a car from here and I carnt thank callum enough for his help from start to finish he kept me upto date with every step. He was very kind and helpful thanks callum.
13 mars 2025
Avis spontané
Réponse de Croxdale Group
Thank you for taking the time to leave us a 5-star review, Miss Morgan.
We’re delighted to hear you had such a positive experience buying your car from Croxdale.
It’s lovely to know Callum kept you updated throughout and made the process feel kind, helpful and well-supported from start to finish.
We’ll be sure to pass your kind words on to Callum and the team.
Thank you again for choosing Croxdale Group. We hope you enjoy your new car.
Kind regards,
Croxdale Group
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