Croxdale Group Avis 

Me and my husband had a wonderful experience purchasing an MG today. The process was stress-free and pleasant. Matt was very thorough and knowledgeable and made sure we didn’t leave until he had ran through all of the car’s features. No pressure sales, felt very relaxed and comfortable with him.
Would highly recommend him to look after you and we will defo be doing business with him again!

Where to start?
Ordered a new MG, through my lease company, sales man was wonderful, but the car was faulty, customer service is none existent, took it in twice and they did nothing at all just said nothing wrong with the car and if I wanted them to I had to record the faults - which were many, I provided a months worth of photos and videos, they still did nothing.
Things got so bad the car just started losing power whilst driving down motorways, the tried to refuse to take it in.
RAC said hundreds of fault codes and deemed it dangerous, they still tried to refuse to take it.
Eventually (after 7 months of driving in very dangerous conditions) the lease company forced them to take it back for good.
Recommend anyone to avoid at all costs.

Very bad experience with these MG guys from the beginning until the end, I have paid a reservation fee the 19th of June 2024 and today 11th of July 2024 I did not get refunded yet. Have done few reservations and every car dealer refunded straight away, these guys are doing the things tooooooo complicate. I had to report it to my bank. If you can have a look around, more than recommended. Very unhappy, they will reply here with excuses but what is true is that I do not have my money yet and they have been reported to my bank

Purchased an MG HS Exclusive from this garage and couldn't fault the experience we had. I had never owned an MG before but the salesman Richie made my wife and myself comfortable and at ease throughout the time, answering any questions and concerns we had regarding the type of vehicle we were interested in.
Altogether a very positive experience.

Just purchased a car from Croxdale MG, Richie Lee was fantastic from start to finish. Couldn’t fault his customer service at all, he explained everything in detail and couldn’t have been any more helpful. Highly recommend! Thanks Richie

Family member bought a car from here today and had a great experience no hard sale at all which we always find off putting, Richie Lee was the salesman and would definitely use him again.

Stephen Boldon really made the buying experience for us! We love the C5X and appreciate the great deal we got off Stephen.

Hi, Richie Lee. It was very nice to meet you and I enjoy. Talking to you and you are very polite. You are very helpful and understandable. And think u so much again It'd be nice if everyone was like you and understand people with needs.

Just purchased a MG zs from Croxdale MG, really cannot fault the customer service and the entire process.
Richie helped us throughout and was friendly, helpful and professional. Providing us with plenty of information ensuring we made the right decision!
Thankyou again!

Bought a used MG4 from Croxdale, despite being 300ish miles away, completely remote process, but customer service from Stephanie was top notch from start to finish.

Had a video pointing out some stone chips on one of the doors, but this was all touched up before delivery, and - as the service date was due soon after the sale - this was also thrown in as well. Delivered within a week, and the car is great. I'd recommend them.

Richie, Ish and the team are simply great. There's a no-pressure, I felt fully informed, nothing was too much trouble... Richie was our sales person. He listened to what we needed, and completely fulfilled the brief, supported by Ish who sanctioned everything as well!

Now, I'm the owner of a gorgeous car sitting on the drive - the whole experience has been just great.

Superb service from first call to new car purchase.

I’ve bought many cars over the years and had to endure the endless twaddle spoken by countless car sales men. Not so my experience with Croxdales MG. Richie Lee clearly knows how to speak to people. His kind hearted , generous and interested manner is a rare find. The man listens and does not impose. At no point did I feel under pressure or patronised.

We bought a 3 month MG4 trophy. Although I’d normally try a few showrooms. Richie was the first MG salesman I spoke to and I knew there was no point going else where.

We got a cracking deal but more over a cracking experience.

Top marks and many, many thanks. Much appreciated.

My parents dealt with Richie Lee. He was really helpful and didn't give then any unwanted sales path. Answered any questions and didn't rush them. Also spent time talking to my son who had to come with us. Very genuine guy who I would recommend to anyone.

Well organised, no fuss an honest, friendly business. Richie patiently took me through all the necessary steps before the sale and made a point of being there when I collected the vehicle to take me through all the features of the car.

The salesman Richie was excellent and nothing was too much trouble for him.
This is the third car I have bought from him and would not hesitate to reccommend.

On September 11, I paid for the reservation of a car. On the same day, I found another car and requested the cancellation of the reservation and a refund of the amount paid.

It is September 22nd and I still haven't received the money back, even though I contacted the agent almost every day and asked him to make the refund and I also called the office.

I received confirmation from both sides that the refund will be made, but I'm still waiting.

After all, even though I made a secure payment, they requested my bank details to be able to make the payment. It seems very strange to me that they are asking for my bank details when they only had to make a refund for an amount paid by me through a secure payment system. This makes me think and I wonder, how safe is their payment system?

This morning I sent another e-mail to S.B., the agent with whom I talked and informed him that I am waiting for my money to be returned because the amount was a payment for a service, not a loan. And now, his only answer is that he will follow up on the payment for me. It's been 11 days, and I'm still waiting for the money!

Disrespectful and disgusting

Croxdale Motor Group

My father purchased a Citroen C5 in December 2019 from your garage through Mobility and has decided to keep the car for another 3 years rather than replace due to the fact that he is use to it and he has been unwell.

In February this year my father was rushed to hospital where he stayed for 3 weeks due to heart failure. Thankfully he has recovered enough to be enjoying life and one of his passions – driving.

My father is 82 years old and a proper gentleman. I called to see him, and he was very upset and angry due to your disgusting and disrespectful behaviour towards him.

Unfortunately, he stopped at your garage for some help and support relating to a dashboard light that had appeared. A member of your team was extremely rude and unprofessional with my father. He obviously could not be bothered with such a menial task even though he was there doing nothing and ready to help. The way he spoke to my father and interacted was nothing short of disgusting- he basically made him feel useless and incompetent for trying to get help. My father became very frustrated and anxious due to the fact that the employee had humiliated him which made my father have a panic attack as he was that wound up. My father was handed a piece of paper and basically told to ‘jog on and call it’.

You advertise this:

Customer service is the prime concern at our dealership, so you can be confident that the Motability team will handle any requirements with the utmost professionalism and sensitivity

I strongly recommend that you revisit training on proper customer care and compassion.

One day you will have an elderly relation who needs a bit more support than the average person, I hope they never encounter such customer service from any other human being.

Sadly, Lynn Watson (Daughter).

Kyle,Steve and the team were exceptional . My wife and I were there collecting her motability vehicle and ended up buying a DS9 for me too. Steve was excellent in listening to all of my needs and when he understood these ,he set about finding the right vehicle and matching the budget and benefits to the right vehicle and affordability plan . Excellent customer service both when first buying and on collection when Steve took a lot of time making sure we understood the features and controls. Kyle facilitated our experience too and ensured we reach out to them with any questions at any time. I would highly recommend Croxdale , Durham

Awful experience from pick up to finally selling it on! Claim they carry out a 100+ checks but used the car I purchased had a significant number of faults, from the collision detection malfunction, stop start not working, flaked paint on the roof, torn carpet, damaged windscreen wiper, all these faults from day one missed by their 100+ checks prior to selling a vehicle!

In addition when I went to collect the car, there was several deep scratches found on the front wing driver’s side, funny that no one from the sales team noticed it and they would have quite happily let me drive off with the damage then claimed it was me!
Granted it was repaired but I seriously should have walked away!
In the 9 months I had the vehicle it was in the workshop for nearly 3 weeks, while most of the issues were rectified the way they made me feel when I took the vehicle in was uncomfortable!
While the faults over a 9 month period we’re sorted, the experience was not good from a customer perspective and when I put my car in for a service with another issue I was fobbed off with that it wasn’t covered by the warranty and it would cost over £350!
I will never return as a customer and absolutely wouldn’t recommend to anyone, definitely the worst experience purchasing a car I have ever had and believe me, I have had a few cars!

Purchased a 4 year old used car from Croxdale Citroen in February and all was very professional during the purchase. This was until we picked the car up, we had not done 4 miles and needed to stop at a garage as the tyre warning light and the oil light came on. Even though the car had a pre delivery check, or so i was informed by the sales person, we topped up the oil and tyre pressures and continued home. We asked how many previous owners the had, being informed 2, however when the v11 form came about 9 days later, it stated 4. Called the garage and just got passed from person to person and finally when i spoke to someone, i was told that i must have miss heard.
Please avoid this dealership if you want to get home when you drive out of the dealership or have any type of after sales service.