Put eSure, my previous provider to shame! Direct Line were available and helpful and offered the same level of cover for just over half the price of eSure. eSure were rude and couldn't have cared less... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am always surprised that these surveys are asked for. I could have just ignored the email. Considering that I used a comparison site for best option for my need I did 90/95% of admin. Compa... Voir plus
L'entreprise a répondu
One disappointment is having to do the dance every year to achieve the best price. I’ve been using DL for many years and like the customer service and policy cover. Most surprised how much I saved a c... Voir plus
L'entreprise a répondu
It was a very easy process from start to finish. Everyone I spoke to were very helpful and my repair was done and I was given a complimentary car while mine was repaired. It was a very stress free ex... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Assurance auto
- Compagnie d'assurance animaux
- Compagnie d'assurance habitation
- Compagnie d'assurance voyage
Écrit par l'entreprise
Direct Line has been insuring cars for 40 years. From small beginnings, we’re now one of the UK’s biggest insurers, with more than 10 million customers. We offer a range of products, including home, pet, and business insurance, that you can get online, on our app, or over the phone. For many years, we prided ourselves on only dealing directly with customers, but as insurance has evolved, so have we, and you can now buy some of our policies on Price Comparison Websites. We always put our customers first, that’s why we make it easy to manage your insurance online so you can spend more time on the things that matter.
Direct Line
Écrit par l'entreprise
- Direct Line began an insurance revolution. We started from scratch in the UK in April 1985 with a single product – car insurance, and just one way for our customers to buy – over the telephone. It was a revolutionary time as out went the middlemen, the forms and the jargon. In came speed, simplicity and a common‐sense human touch. And today we’re still revolutionising insurance. We have over ten million customers and a broad range of products and services over the phone and on the Internet.
Coordonnées de contact
Royaume-Uni
- www.directline.com
4,3
Excellent
35 k avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
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Réponse de Direct Line
Hi Karen. We are delighted to hear that we could provide you with the specific protection you needed at a great, competitive rate. Thank you so much for sharing your positive feedback and giving us a four-star rating. Rachel
Right cover Right price for me this…
Right cover Right price for me this year.
26 octobre 2026
Avis spontané
Réponse de Direct Line
Hi Stephen. We are delighted to hear that we provided the perfect coverage at a great value for you this year. Thank you so much for sharing your positive experience with us. Rachel
DL are absolutely hopeless..
DL are absolutely hopeless... trying to renew out house insurance their auto-renewal process has failed. I've tried to talk to them by phone and on-line but they have been 'unable to help', online renewal just saying 'we cannot log you in' - what a shambolic system they have!!!
1 novembre 2026
Avis spontané
Réponse de Direct Line
Hi Rich. We're sorry to hear you're having trouble with the renewal. Please send us a message using the link below, and our social media team will be on hand to get this sorted. Rachel
m.me/directlineuk
Excellent service
Excellent service
Quotation was competitive
Easy to use website
Easy access of my policy documents
23 octobre 2026
Avis spontané
Réponse de Direct Line
Hi Mary. We're delighted to hear that you enjoyed our competitive pricing, user-friendly website, and the quick access to your policy details. Thank you for sharing your positive experience with us! Rachel
Very good quotes that covered…
Very good quotes that covered everything I wanted. Easy to set up on line and the purchase went through quickly. Would definitely recommend.
29 octobre 2026
Réponse de Direct Line
Hi Su. We're delighted to hear that you received comprehensive quotes and found our online setup and purchasing process so quick and straightforward. Thank you so much for your highly valued recommendation! Rachel
Awful
Awful! Cant cancel auto renewal…it’s like a constant loop on the app where you go back to the start. Really hope I dont need to claim in the next couple of weeks before I leave as would scare me to death. Wouldnt renew if it was 1p
1 novembre 2026
Avis spontané
Réponse de Direct Line
Hi Matthew. We're sorry to hear you're having trouble stopping an automatic renewal. The automatic renewal preference is optional, and if you still need help stopping an upcoming automatic renewal, please send us a message using the link below. Rachel
m.me/directlineuk
Very easy to get car insurance and…
Very easy to get car insurance and staff member helpful. I had been with direct line before as well and never had any issues
26 octobre 2026
Avis spontané
Réponse de Direct Line
Hi there. We are so pleased to hear that setting up your car insurance was such a straightforward process and that our team member was helpful. It is wonderful to have you back with us, and we truly appreciate you sharing your consistently positive experiences over the years. Rachel
The Cancel policy button on the website…
The Cancel policy button on the website and app doesn't do anything. They force you to contact customer support to do it
1 novembre 2026
Avis spontané
Réponse de Direct Line
Hi Ahsaf. Thanks for your feedback. We appreciate it, as we're always looking for ways to improve. Rachel
All good easy process
28 octobre 2026
Réponse de Direct Line
Hi there. Thanks for the review. We're pleased to hear it was all easy! Rachel
Réponse de Direct Line
Thanks for the five-star review, Mark. It's great to see this. Rachel
Better Value Insurance Renewal
Compared to my previous insurer's renewal quote, I saved approx. 30% for largely the same level of cover, so that was appreciated.
28 octobre 2026
Réponse de Direct Line
Hi Colin. We are glad you enjoyed your experience and saved money on your premium. We appreciate your feedback and are happy we could provide the same level of protection for less. Rachel
Good value.
TBH, I won't know how good you actually are unless I need to claim - which I hope will not be necessary.
31 octobre 2026
Avis spontané
Réponse de Direct Line
Hi John. We are glad you enjoyed your experience. We completely understand that the true test of our service comes during a claim, and we hope to always be there for you if that time ever comes. Rachel
Have just taken out home & content…
Have just taken out home & content insurance, was reasonably happy with quote so not much more to add atm
28 octobre 2026
Réponse de Direct Line
Hi Vanessa. We are so pleased to hear that you had a positive experience setting up your new policy and were happy with the quote we provided. Thank you for choosing us to protect your home and contents. Rachel
Customer service very good
Customer service very good.
They keep on putting there prices up so next year definitely have to phone around
28 octobre 2026
Réponse de Direct Line
Hi Kevin. We are glad you enjoyed our helpful customer service. We understand your concerns about rising costs and appreciate you sharing this feedback. Rachel
Réponse de Direct Line
Hi David. We are so pleased to hear that you found our website straightforward and user-friendly. Thank you so much for taking the time to share your positive feedback with us! Rachel
the price was a factor for changing to…
the price was a factor for changing to Direct Line and I found it easy to give the details which are important to me for my cover
31 octobre 2026
Avis spontané
Réponse de Direct Line
Hi Linda. We are delighted to hear that our competitive pricing and straightforward process made it easy for you to secure the specific coverage you need. Thank you so much for sharing your positive experience with us! Rachel
Réponse de Direct Line
Hi Dorothy. We are delighted to hear that getting a quote was such a simple and uncomplicated experience for you. Thank you for sharing your positive feedback! Rachel
I have been with Direct Line for years
I have been with Direct Line for years. Auto renewal is always after I have checked other providers and policies, never wish to make a claim but you never know.
28 octobre 2026
Réponse de Direct Line
Hi Georgina. We are glad you enjoyed your experience with us over the years. We appreciate your loyalty and understand the importance of comparing options to ensure you always have the right peace of mind for the future. Rachel
Réponse de Direct Line
Hi Carole. We are so pleased to hear that you found our service straightforward to use and highly competitive. Thank you so much for taking the time to share your positive feedback with us. Rachel
On line easy to do
On line easy to do, quote reasonable and paperwork by email almost immediately.
28 octobre 2026
Réponse de Direct Line
Hi there. We're so pleased you found our online system easy to navigate, received a reasonable price, and got your paperwork sent over so quickly. Thank you for sharing your wonderful feedback! Rachel
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