Put eSure, my previous provider to shame! Direct Line were available and helpful and offered the same level of cover for just over half the price of eSure. eSure were rude and couldn't have cared less... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
One disappointment is having to do the dance every year to achieve the best price. I’ve been using DL for many years and like the customer service and policy cover. Most surprised how much I saved a c... Voir plus
L'entreprise a répondu
I am always surprised that these surveys are asked for. I could have just ignored the email. Considering that I used a comparison site for best option for my need I did 90/95% of admin. Compa... Voir plus
L'entreprise a répondu
It was a very easy process from start to finish. Everyone I spoke to were very helpful and my repair was done and I was given a complimentary car while mine was repaired. It was a very stress free ex... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Assurance auto
- Compagnie d'assurance animaux
- Compagnie d'assurance habitation
- Compagnie d'assurance voyage
Écrit par l'entreprise
Direct Line has been insuring cars for 40 years. From small beginnings, we’re now one of the UK’s biggest insurers, with more than 10 million customers. We offer a range of products, including home, pet, and business insurance, that you can get online, on our app, or over the phone. For many years, we prided ourselves on only dealing directly with customers, but as insurance has evolved, so have we, and you can now buy some of our policies on Price Comparison Websites. We always put our customers first, that’s why we make it easy to manage your insurance online so you can spend more time on the things that matter.
Direct Line
Écrit par l'entreprise
- Direct Line began an insurance revolution. We started from scratch in the UK in April 1985 with a single product – car insurance, and just one way for our customers to buy – over the telephone. It was a revolutionary time as out went the middlemen, the forms and the jargon. In came speed, simplicity and a common‐sense human touch. And today we’re still revolutionising insurance. We have over ten million customers and a broad range of products and services over the phone and on the Internet.
Coordonnées de contact
Royaume-Uni
- www.directline.com
4,3
Excellent
35 k avis
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Have just taken out home & content…
Have just taken out home & content insurance, was reasonably happy with quote so not much more to add atm
28 octobre 2026
Réponse de Direct Line
Hi Vanessa. We are so pleased to hear that you had a positive experience setting up your new policy and were happy with the quote we provided. Thank you for choosing us to protect your home and contents. Rachel
Customer service very good
Customer service very good.
They keep on putting there prices up so next year definitely have to phone around
28 octobre 2026
Réponse de Direct Line
Hi Kevin. We are glad you enjoyed our helpful customer service. We understand your concerns about rising costs and appreciate you sharing this feedback. Rachel
Réponse de Direct Line
Hi David. We are so pleased to hear that you found our website straightforward and user-friendly. Thank you so much for taking the time to share your positive feedback with us! Rachel
the price was a factor for changing to…
the price was a factor for changing to Direct Line and I found it easy to give the details which are important to me for my cover
31 octobre 2026
Avis spontané
Réponse de Direct Line
Hi Linda. We are delighted to hear that our competitive pricing and straightforward process made it easy for you to secure the specific coverage you need. Thank you so much for sharing your positive experience with us! Rachel
Réponse de Direct Line
Hi Dorothy. We are delighted to hear that getting a quote was such a simple and uncomplicated experience for you. Thank you for sharing your positive feedback! Rachel
I have been with Direct Line for years
I have been with Direct Line for years. Auto renewal is always after I have checked other providers and policies, never wish to make a claim but you never know.
28 octobre 2026
Réponse de Direct Line
Hi Georgina. We are glad you enjoyed your experience with us over the years. We appreciate your loyalty and understand the importance of comparing options to ensure you always have the right peace of mind for the future. Rachel
Réponse de Direct Line
Hi Carole. We are so pleased to hear that you found our service straightforward to use and highly competitive. Thank you so much for taking the time to share your positive feedback with us. Rachel
On line easy to do
On line easy to do, quote reasonable and paperwork by email almost immediately.
28 octobre 2026
Réponse de Direct Line
Hi there. We're so pleased you found our online system easy to navigate, received a reasonable price, and got your paperwork sent over so quickly. Thank you for sharing your wonderful feedback! Rachel
Easy to purchase through comparison…
Easy to purchase through comparison website
29 octobre 2026
Avis spontané
Réponse de Direct Line
Hi Gary. We are so pleased to hear that you had a smooth and straightforward experience buying through the comparison site. Thank you for sharing your positive feedback with us! Rachel
The experience to purchase the cover…
The experience to purchase the cover was very easy and the level of cover is brilliant .
31 octobre 2026
Avis spontané
Réponse de Direct Line
Hi there. We are so pleased to hear that you found the purchasing process straightforward and that you are happy with the excellent level of protection provided. Thank you for sharing your positive feedback! Rachel
Direct Line fully comprehensive cover.
So far so good in regard to the price and level of cover. Time will tell if I need to contact them.
31 octobre 2026
Avis spontané
Réponse de Direct Line
Hi Linda. We are pleased to hear that you are happy with the value and the level of protection provided by your policy. Thank you for sharing your positive feedback, and we hope we can continue to meet your expectations in the future. Rachel
Easy to follow online
Easy to follow online, easy to understand and I knew where to go to if I needed further help and support
28 octobre 2026
Avis spontané
Réponse de Direct Line
We're happy to hear it was easy to join. Welcome to the team. Aston
The quote was quick and competitive .
22 octobre 2026
Réponse de Direct Line
That's what we like to hear, Otmar. Thanks for the five star review. Aston
Excellent
Super easy to get the cover we wanted, brilliant price, over £50 less than I was quoted on other sites and we got legal cover as well. Will definitely recommend to friends and family
27 octobre 2026
Réponse de Direct Line
It's great to know getting the cover you wanted was super easy and you made a saving too. Welcome to the team, Ali. Aston
Was cheaper than the aa policy i had…
Was cheaper than the aa policy i had and direct line had a five star rating from defaquto. Much better now it on a comparison site and cheaper than going direct
23 octobre 2026
Avis spontané
Réponse de Direct Line
This review is music to our ears, Bailey. Welcome to the team. Aston
Easy to navigate
Easy to navigate, good price and insurance covered my needs
23 octobre 2026
Avis spontané
Réponse de Direct Line
We're happy to hear our site was easy to navigate and the cover and price met your needs too. Thanks for the review, Charles. Aston
everything was straight forward
27 octobre 2026
Réponse de Direct Line
We're happy to hear it. Thanks for giving us top marks. Aston
Easy and clear
The policy covered everything I needed and a price I was prepared to pay.
30 octobre 2026
Avis spontané
Réponse de Direct Line
It's great to hear you got the cover you needed at a price you're happy with. Thanks for the review, Stevie. Aston
No fuss clear instructions
25 octobre 2026
Réponse de Direct Line
We are glad you enjoyed our simple and straightforward guidance. Thank you for your feedback. Christy
I find ll insurances a pain in the back…
I find ll insurances a pain in the back side to renew
30 octobre 2026
Avis spontané
Réponse de Direct Line
We appreciate your feedback. Thanks for taking the time to leave us your review. Christy
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