D. M. Keith Ltd Avis 

Awful , just Awful is what I would call the Huddersfield Service Team ,

I was asked to drop my Skoda in at 8 pm on Friday 2.30 om after it was a challenge getting into get the car booked in . At 2 .30pm on Friday 5 th of June 2026 it was still sat in the service bay . There was not any explanation why , it was not been touched . After a very rushed picece of work , it was handed back by a young women with a real attitude .

My first experiance of these guys and Skoda , but my advice is to avoid at all costs , the Huddersfield Skoda Team are dreadful , which is sad as the Skoda is a great car to drive

D M Keith delivered our new car on Wednesday 27th May 2026 and the experience went downhill from there. The car did not have the usual Ford welcome pack, but after insuring it, we drove it around the local area for the next few days, getting used to an EV. Over the weekend of 30/31 May I tried to register the car for a Ford Service Plan, only to find that the registration number was not recognised. Worried by this, I then went onto the DVLA web site to check the registration, but the registration was 'Not Found'. Alarm bells now ringing, I spoke with DVLA on 1 June, who informed me that the car was not registered, I should not be driving it as it was not taxed and any insurance was invalid. DM Keith were made aware of their error on the Monday, taking several hours to then rectify the issue. After writing a letter of complaint to DM Keith, they replied with the standard words "I would like to offer my sincere apologies for the distress and inconvenience caused by the delivery of your vehicle before the registration process had been completed" etc. etc. We still can't register the car for a Ford Service Plan either.
There is a £1000 fine for not registering a vehicle, not to mention that had we suffered an accident, even a 'No Fault' we would now be in severe financial and legal difficulties.
To just send a standard letter to us after such a stressful and worrying time shows that they don't really care about their customers. Their customer charter is all just words!

We went to the Beverley Road, Hull site as we'd purchased a Skoda from another car sales shop, out of Hull and had a problem with our spare key fob for our automatic car not working. I rang this company and we were advised to pop along to the business after several failed resolutions to fix the problem over the telephone.
The staff were brilliant. We were invited to sit and have a lovely free coffee from the machine whilst we waited for the technician to resolve our problem.
A special thankyou goes to Shelly ,one of the advisors who couldn't have been more helpful and we'll definitely be visiting here from now on for any of our Skoda issues.
Thankyou All 😊

We just bought our new EV and can highly recommend the BYD department at DM Keith in York.
Very nice people, well informed, take time for your questions and leave you room to decide yourself.
We went to 3 dealers and got other offers and did a test drive for another vehicle but came back to them as they followed up on our queries and offered us a good deal.
We have a great car and were very happy with the experience. So thanks to Mitchell, Morgan and Tom at BYD York
All the best for your continuing BYD business!
Best wishes, Karen Moss

I bought a second hand car from D.M.Keith, the staff were all helpful. Sadly I broke down from collecting the car, with an issue that could not have been detected, but this was not an issue to them. Part ordered from Germany, fitted, repaired and delivered to my house,
D. M. Keith are in York, I live in North Wales
My next car will also be a Skoda from D.M. Keith

Had a great experience, very smooth process. Aidan was great to deal with - 10/10.

My father-in-law recently had an issue with his Ford Focus, where the air conditioning had stopped working. We spoke with Maria at Ford DM Keith Bradford, who was absolutely fantastic and a real credit to the team.

She ensured we received excellent service, clearly explained what was required, and supported us every step of the way.

The car has now been returned fully resolved, and we’re very happy customers.

Just bought my 2nd Kia Stonic. Jake & Jason went out of their way to make the process easy for me. They were very professional, extremely helpful & provided an excellent service.
Thank you

Fozia was a breath of fresh air. I would 100% Recommend dealing with her when buying a car. Although I haven't bought a car yet, I will definitely be in touch with her when I am ready.

I recently bought a used Skoda Koniq at D M Keith, Leeds. The sales lady, Fozia, was extremely helpful and knowledgeable, and made the whole process, quick and easy, even going to the trouble of making a courtesy call the following day to ask if everything was ok. We were very impressed and would use the garage again. Thank you.

Matt Booth went above and beyond in helping me to decide what make, model and specifications I wanted and what I could afford.
The best bit about buying from this garage is you don't get the pushy salesman all you receive is good quality assistance.
They will help you with choosing the right car for you without any pushing to a higher spec than you can afford.

This is the 3rd car I've bought from the Huddersfield skoda garage and I'm sure my 4th car will be from there too.
100% recommend this garage.

Bought my BYD Seal U from Leeds a couple of weeks ago. I can't fault the team and rate them highly enough. I dealt with Fozia for everything and Tobin did the test drive and hand over. They did everything they could to make sure i was happy and we all could get the deal done including working out of hours. Very good after sale care too. Thank you to everyone at BYD Leeds. Highly recommend.

I have recently purchased a Ford Puma from D.M.Keith Ford on Canal road Bradford and I was dealt with by Ash Pitts and I have to say I was dealt with in a very friendly and most efficient manner by this sales executive and I would recommend him and the other staff I met most highly !!!!!

Disappointed with my experience at DM Keith Skoda etc Grimsby.

My 3-year-old Skoda Karoq with 62,000 miles recently failed MOT due to leaking shock absorbers. The independent garage and a separate Tyre company advised that the shocks were seriously leaking and one appeared to have lost its fluid completely. They advised that I should contact Skoda for a repair under warranty as they should not be in that state after 60000 miles and should be replaced with no cost.

I contacted Skoda Grimsby who arranged a prompt appointment, order parts and said that as the car was 3 years old it would be a warranty claim. Mileage was never mentioned on the call.

The day before the appointment I was contacted to confirm my arrival time, and the reason for the visit. A lot of comments were made about “misting” and that a warranty wouldn’t cover this and it wasn’t a reason to fail an MOT (even though it had). Again no questions re mileage.

Dropped off and after 4 hours a call to say mileage was over 60k so warranty invalid. I said that they needed repairing anyway as it wouldn’t pass MOT so requested a price (£670).Despite this, I was told by the dealership/Skoda that the shocks were merely “misting” and should not have failed MOT. The garage who completed the MOT have 100% assured me that a leak is a fail, and this was definitely not just misting (again confirmed by a tyre fitting company)

I appreciate the vehicle is slightly outside the 60,000 mile warranty limit, however I would have expected more support given the car is only around 2,000 miles beyond warranty and the issue relates to safety-critical suspension components.

Most disappointing was the contradiction between the MOT assessment and the dealership response rather than the warranty position itself.

As an aside, local garage will repair next week at 50% less cost and that includes a new MOT.

Confirms to me why i don’t trust dealerships and why I won’t buy a Skoda again.

I have just purchased my very first Kia from D M Keith Leeds and I would highly recommend them. I found all the staff very friendly and everything went so smoothly. Fozia was amazing and went through everything step by step. She was extremely helpful and knowledgeable and explained everything I needed to know.
Sam the manager was so nice and helpful making sure everything went smoothly. I will definitely be going back to them in the future. Thanks to everyone.

Shocking service and sales @ Bradford Legal proceedings just started as they have sold a car not fit for purpose unsafe and shouldn’t have even left the forecourt. No communication failed to respond to customer and finance company. Ombudsman now involved and solicitors. Do not buy from DM KEITH BRAFORD

We visited D M Keith BYD Leeds showroom this week. We were assisted by a very courteous gentleman Sam. He very kindly reassured us about the vehicle we were inquiring about and gave us a very informative drive in the vehicle. Sam then introduced us to Fozia Siddique the Sales Executive. Fozia took us through the purchase of our new vehicle and step by step she explained everything she was doing. We couldn't have asked for a more reassuring and helpful visit. Fozia then went through all the functions of the vehicle in detail. This was our first electric vehicle and we needed a great deal of tuition. Happily Fozia showed great patience and exemplary knowledge. Thank you Fozia very much appreciate. Thank you Sam too.

I recently purchased a Ford Kuga from Sales Executive James Adam at D. M. Keith Ford / Changan Bradford, BD1 4SR

James is an excellent person with good knowledge and even better customer and sales skills.
James would be an asset to any organization and I am happy to give him my wholehearted endorsement.

Nida Sarfraz

I was buying my first car in 37 years after retiring and having had company cars during that time.

I saw a car I liked and Mike Chambers looked after me from start to finish. The car was great and I knew I wanted it but the buying process was handled by Mike in at totally professional, courteous and respectful manner. Every step of the way was communicated in a timely fashion and Mike is a very personable man.

I would have no hesitation in recommending DM Keith and I would use them again in the future.

Many thanks Mike for making the buying experience so easy and delivering on all the agreed items which has given me such peace of mind.

Best regards,
John

After a month after delivery still waiting for the V5C log
book. Told to pay £25 by DVLA. Am also waiting on the service report on last service to prove to Kia car has been serviced as required for guarantee work needed.
Also paid £375 to have car low loaded delivery, but car driven by road down from Leeds with deflated front tyre, that needed repair. And the engine bay covered in leaves and debris needed steam cleaning.. Not happy with this dealer. Advise all to treat with suspicion.