Engineer very pleasant, informative and helpful, arrived 5 mins early. Checked machine details, then checked and diagnosed the drum/spider problem and checked the debris from the filter. More photo e... Voir plus
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Lisez les avis des autres
Aaron and his colleague (didn’t catch his name) both came to fix my American fridge freezer yesterday. They were polite, friendly and efficient. They were really good with my dog Teddy, he absolutely... Voir plus
Really happy with the service from the tumble dryer engineer. He was extremely helpful, friendly and professional from start to finish. He took the time to explain everything clearly, couldn’t diagno... Voir plus
Dolphin have been the approved repairer for several times for me. Generally the engineers are not great at listening to the issue when you report what’s been happening or they visit without the requir... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Good service
Engineer arrived on time, took time to protect the surrounding area before carrying out the repair and then hoovered up after refitting the appliance and clearing away his tools and equipment
3 septembre 2026
Well done Dolphin
Louis was on time, polite, efficient and tidy. Very impressed.
8 septembre 2026
Avis spontané
I have had nothing but trouble with…
I have had nothing but trouble with this company. They sent an engineer to fix my faulty dishwasher in March and then again in April who caused a leak which has damaged my kitchen. I’ve been in contact with team for months and have had no response. The only email I have had from them was from someone asking me to fill in a claims form which I did in July and guess what…..NOTHING! Don’t waste your time with these people they just send miserable engineers out to you who damage your property and then ghost you when you hold them accountable
14 avril 2026
Avis spontané
I received very fast
I received very fast, efficient service today. The gentleman work well and completed the job to a high standard
3 septembre 2026
Avis spontané
Problem with fridge /freezer solved
Problem quickly identified and repaired. Technician polite anf explained that was wrong . Quite happy with Dolphin's response.
26 août 2026
Réponse de Dolphin Appliance Care Limited
Dear Peter,
Thank you for your kind feedback. We’re pleased to hear that the issue with your fridge freezer was identified and resolved quickly, and that our engineer took the time to explain the fault clearly. It’s great to know you were happy with the service provided.
Kind Regards,
Dolphin Appliance Care
122151 Callum was absolutely fantastic…
122151 Callum was absolutely fantastic kind helpful very efficient we certainly need more people of this calibre in this world we need more people like this ☺️ 100 out 100 for his service 🤗
27 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Maria,
Thank you for such wonderful feedback. We’re delighted to hear that Callum provided such kind, helpful and efficient service and made such a positive impression. Your fantastic comments will certainly be passed on to him, we’re sure he’ll be very pleased to hear them.
Kind Regards,
Dolphin Appliance Care
We we're very pleased with Aaron's work…
We we're very pleased with Aaron's work explained exactly what the issue was and what needed to be done he made sure we knew when he was arriving keeping us updated, very helpful
26 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Ruth,
Thank you for your kind feedback. We’re delighted to hear that Aaron kept you well informed throughout and took the time to clearly explain the issue and the work required. It’s great to know you found his service so helpful, and we’ll certainly pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
my engineer was brilliant knew exactly…
my engineer was brilliant knew exactly what he was doing. So thankyou for providing and exceptional service
25 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your wonderful feedback. We’re delighted to hear that our engineer provided such knowledgeable and professional service. Your kind comments are greatly appreciated and will be passed on to the team.
Kind Regards,
Dolphin Appliance Care
One-stop 5-star experience
Had Andrew come by today to inspect and fix my Beko dish washer. After waiting more than a week for a different company, I finally got top notch service, plus great advice and for future-proofing tips that would hopefully prevent another breakdown. Thanks a lot Andrew!
24 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your wonderful feedback. We’re delighted to hear that Andrew was able to provide such a positive experience, resolve the issue with your dishwasher, and offer helpful advice to prevent future problems. Your kind comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Would recommend! Excellent communication, fast and efficient service. Booked on the Tuesday, appointment on the Friday.
Reference Job 121513: CDA FRIDGE FREEZER
Engineer Aaron from Dolphin was booked directly by CDA. On the same day we received a confirmation email of our appointment for two days later.
The day before we receive a text with our hour slot.
Traffic caused 10min delay, a text was sent letting us know.
Would recommend!
Excellent communication, fast and efficient service.
Booked on the Tuesday, appointment on the Friday.
Friendly and knowledgeable. Thank you!
21 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that the whole process was handled quickly and efficiently, with clear communication throughout. It’s great to know that Aaron kept you informed and provided friendly and knowledgeable service during his visit. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Washer Dryer fault
Aaron the engineer had advised of his arrival time in advance and arrived promptly, he was courteous and competent and professional with a pleasant manner.
20 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Karen,
Thank you for your kind feedback. We’re pleased to hear that Aaron kept you informed of his arrival time and provided courteous, professional and knowledgeable service throughout his visit. Your comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was a nice friendly and efficient…
Aaron was a nice friendly and efficient .good service would highly recommend .
18 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sally,
Thank you for your kind feedback. We’re delighted to hear that Aaron provided such friendly and efficient service. Your recommendation is greatly appreciated, and we’ll be sure to pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Matt,
Thank you for your feedback. We’re delighted to hear that you were pleased with the efficient service provided. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron
Aaron was so polite and efficient. He did a great job and tidied up and got rid of the rubbish. Excellent
6 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Jennie,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided such polite and efficient service, completed the repair to a high standard, and left everything clean and tidy afterwards. Your kind comments are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Job completed
Poor Aaron had quite the job!! Two visits and some part issues but he got the job done. Very happy
5 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Hollie,
Thank you for your lovely feedback. It sounds like Aaron had quite the challenge with this one, but we’re delighted to hear that he persevered and got the job completed despite the parts issues along the way. It’s great to know you’re happy with the end result, and we’ll certainly pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
The engineer turned up at the expected…
The engineer turned up at the expected time, he had a good look at the appliance and gave good advice
5 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Christopher,
Thank you for your feedback. We’re pleased to hear that our engineer arrived as expected, carried out a thorough assessment of your appliance, and provided helpful advice. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
The engineer was great
The engineer was great . Very efficient replacing fridge door .
27 juillet 2026
Réponse de Dolphin Appliance Care Limited
Dear Alison,
Thank you for your kind feedback. We’re pleased to hear that our engineer provided efficient service and completed the fridge door replacement smoothly. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Pleased with the initial visit to check…
Pleased with the initial visit to check fault ; engineer identified the part, ordered this and asked us to contact him when it arrived at our address. This was done and fitted this without any inconvenience ; repair work done within two weeks of contacting Dolphin Appliances. Very pleased !
3 août 2026
Réponse de Dolphin Appliance Care Limited
Dear May,
Thank you for your kind feedback. We’re delighted to hear that the repair process was straightforward from the initial diagnosis through to fitting the required part. It’s great to know everything was completed with minimal inconvenience and within two weeks. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
I had my Samsung washing machine broke…
I had my Samsung fridge broke down. It wasn’t cooling well enough. I had appointment booked through the domestic and general. Came on a time let me know a few minutes before he arrived, fridge been checked around and it’s been ordered parts what came next week and they’ve been fixed today , engineer been friendly and understanding of the situation and I would recommend 100% , name of the engineer is Aaron
3 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Milan,
Thank you for taking the time to share your feedback. We’re delighted to hear that Aaron kept you informed throughout the repair, from the initial assessment through to fitting the required parts. It’s great to know his friendly and understanding approach made the experience a positive one. Your recommendation is greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Louis was very polite and friendly and…
Louis was very polite and friendly and fixed the issue with my washing machine, highly recommend
Ref: 118686
3 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Hollie,
Thank you for your kind feedback. We’re delighted to hear that Louis provided such polite and friendly service and was able to resolve the issue with your washing machine. Your recommendation is greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
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