Engineer very pleasant, informative and helpful, arrived 5 mins early. Checked machine details, then checked and diagnosed the drum/spider problem and checked the debris from the filter. More photo e... Voir plus
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Lisez les avis des autres
Aaron and his colleague (didn’t catch his name) both came to fix my American fridge freezer yesterday. They were polite, friendly and efficient. They were really good with my dog Teddy, he absolutely... Voir plus
Really happy with the service from the tumble dryer engineer. He was extremely helpful, friendly and professional from start to finish. He took the time to explain everything clearly, couldn’t diagno... Voir plus
Dolphin have been the approved repairer for several times for me. Generally the engineers are not great at listening to the issue when you report what’s been happening or they visit without the requir... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The appointment was arranged on the…
The appointment was arranged on the domestic and general appliance insurance app, Dolphin appliance care were promptly in contact to back up the appointment Aaron the engineer made contact with us with an exact time of arrival he identified the faulty part and returned with a new part a few days later with continuous updates . Dolphin you have a first class engineer Aaron was professional and very polite I would more than highly recommend.
Excellent service great work.
24 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sylvia,
Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that the whole repair process ran smoothly, from the initial appointment through to the completed repair. It’s great to know that Aaron kept you well informed throughout and provided such professional and polite service. Your recommendation means a great deal to us, and we’ll certainly pass your kind comments on to Aaron.
Kind Regards,
Dolphin Appliance Care
absolutely terrible experience engineer…
absolutely terrible experience engineer came in didn’t even look at the appliance said don’t worry you will get new washing machine from your insurance now Insurance in fact did not give me a new washing machine. I was already without a washing machine for quite a few weeks. I have newborn twins so I just couldn’t wait any longer and I couldn’t. I couldn’t I couldn’t be going back-and-forth with this so I had to buy a brand new washing machine just absolute shocking I am so so so disappointed.
24 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Ausra,
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear how upsetting this experience was, particularly whilst caring for newborn twins. We appreciate how difficult it must have been to be without a washing machine during that time.
Having reviewed our records, we'd like to clarify that our engineer did inspect and diagnose the appliance during the initial visit, with replacement parts ordered to complete the repair. Unfortunately, a follow-up appointment then had to be rearranged due to unexpected engineer illness, and we sincerely apologise for the inconvenience this caused.
We also understand your disappointment regarding the outcome of your insurance claim. While our engineers diagnose faults and carry out repairs, decisions regarding appliance replacement are made by the insurance provider rather than by Dolphin.
We're sorry that your experience fell short of the standard we aim to provide.
Kind Regards,
Dolphin Appliance Care
Great Experience
Visit arranged promptly and Joshua arrived. Friendly, polite and efficient. He quickly diagnosed the issue and had the correct part to fit there and then.
Couldnt have been a better experience.
21 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Colin,
Thank you for your wonderful feedback. We’re delighted to hear that your visit was arranged promptly and that Joshua was able to diagnose and resolve the issue on the first visit. It’s great to know his friendly, polite and efficient approach made for such a positive experience. Your kind comments will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
When I booked engineer
When I booked engineer, I said PLEASE DON’T SAY YOU CAN FIX FRIDGES IF YOU CANT, and paid £150, guy turned up and said we cant fix fridges, but you get £40 back, as if i was lucky
After reading your reply 🤦♂️
So for £150 you get a engineer, who isn’t trained to fully investigate the problem with a fridge, you need to pay more if you actually want a engineer to solve a problem, it’s extra cost.
Really does this sound great idea to the customer 🤷🏼♂️😞
13 juillet 2026
Réponse de Dolphin Appliance Care Limited
Dear Carl,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We'd like to clarify that we do repair fridge freezers. Following our engineer's assessment, your appliance was found to have what appeared to be a possible sealed system fault. This type of fault requires a specialist systems engineer to carry out further investigation and, where appropriate, a regas. As these repairs involve additional cost and cannot guarantee a successful outcome, the available options were discussed with you, and you chose not to proceed.
We're sorry if this was not communicated as clearly as it could have been, as we always aim to ensure our customers fully understand the repair options available to them before making a decision.
Kind Regards,
Dolphin Appliance Care
Great team
Both kurt the engineer and Claire from the office have been great! A washing machine breakdown would have been trying to say the least. However these two are superb! Thank you so much.
21 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Danii,
Thank you for your wonderful feedback. We’re delighted to hear that both Kurt and Claire made what could have been a frustrating situation much easier for you. It’s great to know you received such helpful service from both our engineering and office teams. Your kind comments will certainly be passed on to them both.
Kind Regards,
Dolphin Appliance Care
Came on time
Came on time, was polite and efficient.
Engineers name, Aaron.
20 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kim,
Thank you for your feedback. We’re pleased to hear that Aaron arrived on time and provided polite and efficient service. Your kind comments are much appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was excellent
Aaron was excellent. Solved the problem straight away. Will definitely use again. Highly recommended
17 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your kind feedback. We’re delighted to hear that Aaron was able to resolve the problem straight away and provided such excellent service. Your recommendation is greatly appreciated, and we’ll be sure to pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
Aaron is as very helpful and was a…
Aaron was very helpful and is a super star!! went up and beyond his duties 5* top guy
17 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Angela,
Thank you for your fantastic feedback. We’re delighted to hear that Aaron went above and beyond and provided such helpful service. Your wonderful comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Engineer was professional
Engineer was professional, polite and punctual and I can’t fault my experience.
15 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Melanie,
Thank you for your kind feedback. We’re delighted to hear that our engineer was professional, polite and punctual, and that you couldn’t fault your experience. Your comments are greatly appreciated and will be shared with the team.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Thank you for your wonderful feedback. We’re delighted to hear that you found our service professional and clear, and that your repair was completed quickly. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Job ref’ 115283.
Job ref’ 115283.
Technician came out, great guy, diagnosed the problem and said he had ordered parts to fix it.
Many weeks later, nothing.
Phoned Dolphin and got told the parts would come directly from Beko, got transferred.
Beko said nothing to do with us and gave me the number for Hotpoint. Got pushed around four departments there, all very nice people but unable to help. The last person I spoke to transferred me to the parts department where I was given a recorded message and cut off.
Enjoy the weekend, I’ll have another go Monday.
10 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Steven,
Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience with our engineer, but we're sorry to learn that your experience afterwards was frustrating.
Following our engineer's visit, the required parts were requested through the manufacturer's parts process. Once these requests are passed over, the manufacturer manages the ordering and supply directly, which unfortunately means we no longer have visibility of the order's progress.
We completely understand how frustrating it must have been to be passed between different organisations while trying to obtain an update, and we're sorry for the inconvenience this caused.
Thank you for your feedback, as it helps highlight where the customer journey can be improved.
Kind Regards,
Dolphin Appliance Care
The engineer carried out a very…
The engineer carried out a very in-depth repair on the appliance, very professional, thank you Jermaine, great job!
26 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your fantastic feedback. We’re delighted to hear that Jermaine carried out such a thorough repair and provided a professional service throughout. We take great pride in the expertise and dedication of our engineers, so it’s wonderful to know that his hard work made such a positive impression.
We’ll be sure to pass your kind comments on to Jermaine, he’ll be pleased to hear them.
Kind Regards,
Dolphin Appliance Care
Great communication with allocated time…
Great communication with allocated time slot , let you know when on way.
Efficient and polite in repairing dishwasher, great easy experience.thank you
3 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Nivky,
Thank you for your wonderful feedback. We’re delighted to hear that you found the whole experience easy and hassle free. Keeping our customers informed with clear communication and accurate arrival updates is something we take great pride in, so it’s fantastic to know that this made a positive difference.
We’re also pleased that the dishwasher repair was carried out efficiently and professionally.
Kind Regards,
Dolphin Appliance Care
Fantastic service
Fantastic service. Great communication and very reliable. Definitely recommend them highly.
3 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Mark,
Thank you for your fantastic feedback. We’re delighted to hear that you received such excellent service and found our communication to be great throughout the process. Reliability and keeping our customers well informed are extremely important to us, so it’s wonderful to know that this was reflected in your experience.
Kind Regards,
Dolphin Appliance Care
The gentleman that came today was very…
The gentleman that came today was very helpful and polite!
3 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Danielle,
Thank you for your kind feedback. We’re delighted to hear that the engineer who visited you was both helpful and polite. Providing a friendly and professional service is something we take great pride in, so it’s wonderful to know that this was reflected in your experience.
We truly appreciate your 5-star review and your support.
Kind Regards,
Dolphin Appliance Care
Louis arrived promptly and diagnosed…
Louis arrived promptly and diagnosed the problem almost immediately. He was very knowledgeable and explained what had to be done and was finished quickly and efficiently.
Very happy with his work
3 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Melanie,
Thank you for your wonderful feedback. We’re delighted to hear that Louis arrived promptly, quickly diagnosed the issue, and completed the repair efficiently. Providing clear explanations and sharing our knowledge is an important part of the service we aim to deliver, so it is great to know that Louis kept you fully informed throughout.
We will be sure to pass on your kind comments to him. Thank you for your 5-star review, and we’re pleased to hear that you were so happy with his work.
Kind Regards,
Dolphin Appliance Care
Engineer Aaron was fantastic
Engineer Aaron was fantastic. Old cooker but decent one and he advised to repair it. Parts reasonably priced and arrived within 48hrs but unfortunately when Engineer went to fit parts one had been ordered wrong. Parts depment rectified their mistake quickly and got part delivered next day so Engineer could complete job day after. Engineer instrumental in getting it all sorted. What could have been a disaster as oven needed within the week was avoided. Very happy will use again
2 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Mrs Welsh,
Thank you for taking the time to share your experience. We’re delighted to hear that Aaron provided such excellent service and helped ensure your cooker could be repaired rather than replaced. It’s great to know that he kept everything on track and worked with our team to find the best solution for you.
We’d also like to thank you for your patience when an incorrect part was supplied. While we’re sorry for the mistake, we’re pleased that our Parts Department was able to act quickly to resolve the issue and get the correct part delivered promptly, allowing the repair to be completed within the timeframe you needed.
Your feedback highlights exactly what we strive for: putting things right quickly when issues arise and working together to achieve the best outcome for our customers. We’re delighted we could turn the situation around and that you were happy with the final result.
Kind Regards,
Dolphin Appliance Care
Seamless fix
Punctual, quick to identify the problem and quick to fix with little hassle. Thanks.
1 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Samuel,
Thank you for your wonderful feedback. We’re delighted to hear that you found the service seamless and hassle-free. It’s great to know that the issue was identified quickly and resolved efficiently, and that everything was completed promptly and professionally.
Kind Regards,
Dolphin Appliance Care
Dishwasher had leaked all over the…
Dishwasher had leaked all over the kitchen a very cheerful Callum came the very next day and went above and beyond to repair the broken waste pipe for me, I would definitely recommend Callum , and he also gave me tips on fridge freezers during this hot spell thank you Callum! without a doubt five star service
2 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sarah,
Thank you for your fantastic feedback. We’re delighted to hear that Callum was able to attend so quickly and go above and beyond to repair the broken waste pipe on your dishwasher. We understand how stressful it can be when an appliance leak causes disruption, so it’s great to know that Callum was able to get everything sorted for you.
It’s also wonderful to hear that he took the time to share some helpful advice about fridge freezers during the recent hot weather. We’ll be sure to pass on your kind words to him, he’ll be thrilled to know his efforts were appreciated.
Thank you for your recommendation and for awarding us five stars.
Kind Regards,
Dolphin Appliance Care
Very Efficient Engineer
A very pleasant Engineer sorted the problem with
my washing machine in no time.
15 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Christina,
Thank you for your wonderful feedback. We’re delighted to hear that our engineer was able to quickly identify and resolve the problem with your washing machine. Providing an efficient service alongside a friendly and professional approach is something we strive for, so it’s great to know this was reflected in your experience.
We truly appreciate your 5-star review and your kind comments.
Kind Regards,
Dolphin Appliance Care
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