Engineer very pleasant, informative and helpful, arrived 5 mins early. Checked machine details, then checked and diagnosed the drum/spider problem and checked the debris from the filter. More photo e... Voir plus
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Lisez les avis des autres
Aaron and his colleague (didn’t catch his name) both came to fix my American fridge freezer yesterday. They were polite, friendly and efficient. They were really good with my dog Teddy, he absolutely... Voir plus
Really happy with the service from the tumble dryer engineer. He was extremely helpful, friendly and professional from start to finish. He took the time to explain everything clearly, couldn’t diagno... Voir plus
Dolphin have been the approved repairer for several times for me. Generally the engineers are not great at listening to the issue when you report what’s been happening or they visit without the requir... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very pleased with the way he conducted…
Very pleased with the way he conducted him self Very polite and helpful
10 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear William,
Thank you for your kind feedback. We’re really pleased to hear that you were happy with the service and that our engineer conducted himself in such a polite and helpful manner. Providing a professional and friendly experience is very important to us, so your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Thank you to Louis who has visited…
Thank you to Louis who has visited multiple times to fix my fridge freezer that has had different faults each time. Amazing service.
8 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Charlotte,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Louis was able to support you through multiple visits and resolve the different issues with your fridge freezer. We’ll be sure to pass on your praise to him, he’ll really appreciate it.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Deborah,
Thank you for your fantastic 5‑star review. It’s great to hear that Darren arrived on time and provided such friendly, reliable service. We’re really pleased you felt he did a very good job.
Kind Regards,
Dolphin Appliance Care
Our fridge freezer was not working…
Our fridge freezer was not working Louis came round was very helpful and polite and got the problem sorted out for us. Thank you.
5 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Beverley,
Thank you for your lovely 5‑star review. We’re really pleased to hear that Louis was able to get your fridge freezer back up and running. His helpful and polite approach is something we’re very proud of, and it’s great to know the issue was resolved for you.
Kind Regards,
Dolphin Appliance Care
Just had a visit by Louis
Just had a visit by Louis, arrived within the time frame stated, very polite and informative, was sent to look at my washing machine but looks like it will be replaced rather than fixed so very pleased with outcome.
5 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sue,
Thank you for your brilliant 5‑star review. We’re really glad to hear that Louis arrived within the expected time frame and provided such polite, clear and informative service. Even though the appliance needs replacing rather than repairing, it’s great to know the outcome has left you feeling pleased.
Kind Regards,
Dolphin Appliance Care
Arrived on time
Arrived on time. Friendly and courteous. No hesitation in recommending.
5 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Marie,
Thank you for your wonderful 5‑star feedback. We’re really pleased to hear that your engineer arrived on time and provided such friendly, courteous service. It’s great to know you’d have no hesitation in recommending us.
Kind Regards,
Dolphin Appliance Care
Excellent service
Louis did a brilliant job today. Very polite, extremely thorough and stayed till the job was finished. Very pleased with the service today
2 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Rebecca,
Thank you for your brilliant 5‑star review. We’re delighted to hear that you received such excellent service. Louis will be so pleased to know his politeness, thorough approach and commitment to staying until the job was fully completed made such a positive impact. We’re very glad you were pleased with the service today.
Kind Regards,
Dolphin Appliance Care
Reliable, quick , very helpful.
Louis has repaired a couple of my appliances , he has always been quick and efficient, very reliable and helpful. Very happy with our service from him.
29 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Lori,
Thank you for your fantastic 5‑star review. We’re so pleased to hear that you’ve consistently received reliable, quick and helpful service. It’s wonderful to know that Louis has been able to repair your appliances efficiently and that his support has left you very happy with the service.
Kind Regards,
Dolphin Appliance Care
Excellent service from my engineer
Excellent service from my engineer
Louis
Credit to the company
28 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Jane,
Thank you so much for your wonderful 5‑star review. We’re delighted to hear that your engineer provided excellent service and made such a positive impression. Feedback like yours means a great deal to us, and your kind words are a real credit to the team.
Kind Regards,
Dolphin Appliance Care
Engineer (Louis) turned up on time
Engineer (Louis) turned up on time, was very polite and pleasant. Took the time after the repair to show me what had gone wrong - excellent service
27 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Andrew,
Thank you for your kind feedback. We’re delighted to hear that Louis arrived on time, provided polite and professional service, and took the time to explain the fault following the repair. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Nice young man bang on time new what he…
Nice young man bang on time new what he was doing thank you
22 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Chris,
Thank you for your kind feedback. We’re pleased to hear that our engineer arrived on time and provided confident and professional service. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Didn't fix the problem, and didn't check to see if the appliance was working.
Smeg sent a Dolphin Appliance Care engineer to come and fix our combi oven that was showing an error code. The engineer arrived when he was scheduled to, took a photo of the oven, said he knew exactly what the problem was and ordered the part on his phone all within 5 minutes. He then returned with the part the following friday (both days I had to take off work to ensure someone was in). He was here for no more than 20 minutes, and left saying that it was all fixed. However, he clearly had not tested his handy work, as the oven touch screen wasn't working and the error code was still being displayed. Surely engineers should be checking that the appliance is actually fixed before they leave? I now have to take another day off to wait in for another engineer to come out, probably again for 5 mins, to then order a part and return for another day that I'll have to take off to fit the new part. Really frustrating, and not what you expect from a big, reputable company. Very disappointed.
15 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Laura,
We’re sorry to hear that your repair experience did not meet expectations and understand your frustration, particularly after needing to take additional time away from work.
We appreciate your concerns regarding the appliance not being fully operational following the visit, and we would like the opportunity to review the repair history and investigate this further with the engineer involved.
Please could you contact us directly at service@dolphinappliance.co.uk with your job details or reference number so that we can locate the repair and look into the matter fully.
Kind Regards,
Dolphin Appliance Care
Great Service
I was phoned today re my appointment for tomorrow, would I like them to come today. Yes I would! Callum showed up about 2 hours later. Extremely professional and pleasant. He explained the problem with my washing machine quickly, set a date for a return visit and went to order the parts straight away. Unfortunately I'm having a new machine (!) as per my plan, so I don't get to see him again. The service from this company is first class, thank you all.
18 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Abi,
Thank you for your wonderful feedback. We’re delighted to hear that the appointment was able to be brought forward and that Callum provided such professional and pleasant service throughout. It’s great to know the issue was explained clearly and that the process was handled efficiently. Your kind comments about the team and service are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Prompt arrival for Fridge Freezer…
Prompt arrival for Fridge Freezer repair due to the water dispenser not working. Grateful that the engineer Aaron was able to sort it out.
1 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that Aaron arrived promptly and was able to resolve the issue with your fridge freezer water dispenser. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Jermaine was friendly and helpful
Jermaine was friendly and helpful and explained what next steps were for my repair.
6 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sharon,
Thank you for your feedback. We’re pleased to hear that Jermaine provided friendly and helpful service and clearly explained the next steps for your repair. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Jermaine came to fix my tumble dryer
Jermaine came to fix my tumble dryer
He called first to say he would arrive between 10 and 12 and got here about half 10
Fixed the tumble dryer in no time and explained what was wrong with it. Was very polite
6 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sarah,
Thank you for your kind feedback. We’re pleased to hear that Jermaine kept you informed of his arrival time, resolved the issue with your tumble dryer quickly, and clearly explained the repair. Your comments about his polite and professional service are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Dolphin were sent out by domestic and…
Dolphin were sent out by domestic and general to repair my washing machine. The “engineer” claimed it needed shock absorbers which he spent 2 minutes fitting then left without testing the machine. When I ran the machine next the machine literally destroyed itself with the weight or ballast inside being smashed up as the machine was banging across my utility room. Water then proceeded to pour from under the machine. I do not like to think what would have happened if I had put the machine on and left the house. I did call Dolphin after to report the engineer as I do not feel he should be “repairing” machines without further training. I can provide a video of the machine if required.
28 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Zoe,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how concerning this situation must have been.
Following your report to us, the matter was reviewed internally and the repair call has since been resolved and closed. However, we fully appreciate the frustration and concern caused by the issues you experienced following the initial visit.
We take feedback regarding repair quality and appliance safety very seriously, and your comments have been shared internally as part of our ongoing review and training processes to help prevent similar situations in future.
Kind Regards,
Dolphin Appliance Care
Aaron came exactly on time
Aaron came exactly on time.
He was very efficient and explained everything as he was doing it.
He advised what was wrong and said he would report back straight away because of my circumstances.
I am now choosing a new washing machine.
Thank you excellent service.
1 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Linda,
Thank you for your kind feedback. We’re pleased to hear that Aaron arrived on time, carried out the visit efficiently, and kept you fully informed throughout. It’s great to know his professional approach and understanding of your circumstances made the process easier for you. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Professional repair and friendly engineer
Aaron arrived on time, did an excellent job and left the place clean and tidy. He was professional and friendly, giving me advice regarding the appliance. It was a job well done. Thank you
1 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sandra,
Thank you for your kind feedback. We’re delighted to hear that Aaron arrived on time, completed the repair to a high standard, and left everything clean and tidy. It’s great to know his friendly and professional approach, along with the advice provided, made for a positive experience.
Kind Regards,
Dolphin Appliance Care
Outstanding customer service
I ordered the replacement part on Wednesday and it arrived on Friday … the customer service was outstanding … Zoe was very helpful
I would recommend Dolphin Appliance Care anytime
29 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Jeanne,
Thank you for your wonderful feedback. We’re delighted to hear that your replacement part arrived quickly and that Zoe provided outstanding customer service throughout. Your recommendation is greatly appreciated, and we’ll be sure to pass your kind comments on to her.
Kind Regards,
Dolphin Appliance Care
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