Both engineers who attended were polite, professional and extremely efficient. Joshua came out initially and quickly diagnosed the issue with my Hisense French door fridge freezer. Within a week, Aa... Voir plus
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Lisez les avis des autres
Engineer very pleasant, informative and helpful, arrived 5 mins early. Checked machine details, then checked and diagnosed the drum/spider problem and checked the debris from the filter. More photo e... Voir plus
Aaron and his colleague (didn’t catch his name) both came to fix my American fridge freezer yesterday. They were polite, friendly and efficient. They were really good with my dog Teddy, he absolutely... Voir plus
Dolphin have been the approved repairer for several times for me. Generally the engineers are not great at listening to the issue when you report what’s been happening or they visit without the requir... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
241 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Outstanding customer service
I ordered the replacement part on Wednesday and it arrived on Friday … the customer service was outstanding … Zoe was very helpful
I would recommend Dolphin Appliance Care anytime
29 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Jeanne,
Thank you for your wonderful feedback. We’re delighted to hear that your replacement part arrived quickly and that Zoe provided outstanding customer service throughout. Your recommendation is greatly appreciated, and we’ll be sure to pass your kind comments on to her.
Kind Regards,
Dolphin Appliance Care
Great service from Dolphin despite the…
Great service from Dolphin despite the slowness of Beko. Took 14 days from logging the fault to the washing machine being mended. All Bekos fault.
29 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Norman,
Thank you for your feedback. We’re pleased to hear that you were happy with the service provided by our team and that the repair was successfully completed. We appreciate your patience throughout the process and your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Fantastic service
When I booked in I was told to wait between 9-5 which is generally quite inconvenient however the engineer Jermaine arrived by 9am with a call before hand to let me know a slimmer time frame. He resolved the issue and informed me of a planning case I have any more issues. Very prompt, very helpful and very fast. Greatly appreciated. (Reference- 110884)
30 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sinead,
Thank you for your kind feedback. We’re pleased to hear that Jermaine kept you informed with a more accurate arrival time and was able to resolve the issue promptly and efficiently. It’s great to know his helpful and professional approach made the experience a positive one. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Super speedy arrival… very professional…
Super speedy arrival… very professional service. Jermaine explained what the problem was and how to rectify it.
Really lovely guy and highly recommended *****
29 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Tracie,
Thank you for your wonderful feedback. We’re delighted to hear that Jermaine provided a fast and professional service, clearly explained the issue, and offered helpful advice. Your recommendation and kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Engineer Jermaine was top class he…
Engineer Jermaine was top class he came on time was very professional and fixed the machine without any issues he also tidied up after himself would recommend him and the company 100 percent everytime
29 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Colin,
Thank you for your fantastic feedback. We’re delighted to hear that Jermaine provided such professional service, resolved the issue smoothly, and left everything tidy afterwards. Your recommendation means a great deal to us, and we’ll be sure to pass your kind comments on to him.
Kind Regards,
Dolphin Appliance Care
Customer service is a joke
Was redirected for a repair to my dishwasher from an insurance from Domestic and General for a Beko Machine. They rang to say despite me booking a date they were not in my area on that day and rebooked for the 22nd. Then they rang to say no point coming on the 22nd cos they still needed to order a part, so rebooked for the 28th . Today having missed the 6am to 9 am slot I had been advised that engineer would be with me I rang at 11 be told they don't start work till 8.30am and he was on way. Later I get a call from the engineer because he has no address for me, and he gets here to tell me he has no parts, his sheet says no parts needed and whats more no parts have been ordered. I ring them again to be told they will order a part ( where have I heard that before ) and have provisionally booked for the 5th of next month but might cancel if no part has been received...
There seems to be no sense of urgency , no communication, and no apology for the catalogue of errors that leave me the best part of a month without a dishwasher and I have zero faith they will come on the 5th and if they do if the engineer will actually finally have the parts to fix the machine.
28 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand the frustration caused by the delays, rebookings, and confusion surrounding the required part.
From our review of the repair journey, it’s clear that communication between the booking process, parts ordering, and the attending engineer did not meet the standard we expect to provide. We completely appreciate how disappointing this is, particularly after multiple appointment changes and time taken waiting for updates.
We would also like to apologise for the confusion regarding the engineer’s attendance details and the parts status on the day of the visit. This is not the level of coordination or customer experience we aim to deliver, and your feedback has been shared internally so we can review where these breakdowns occurred and improve the process going forward.
We understand your loss of confidence following these issues and are genuinely sorry for the inconvenience caused throughout the repair process.
Kind Regards,
Dolphin Appliance Care
Excellent service from Jermaine
Excellent service from Jermaine. He arrived on time and was very knowledgeable. He was the same person who came the first time, quickly identified the problem, and then returned the second time with the necessary parts to fix the freezer efficiently. Communication throughout was clear and professional. Very satisfied with the service provided.
27 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your detailed feedback. We’re delighted to hear that Jermaine provided knowledgeable and professional service throughout both visits, and that the repair was completed efficiently once the required parts arrived. It’s great to know communication was clear throughout the process. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Dave,
Thank you for your feedback. We’re pleased to hear that you were happy with the service provided. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Smeg Oven Repair
Excellent job by Aaron, very professional, no fuss, on time and knew exactly what to do ( even fixed an issue with the oven door which I had forgotten to mention). The office team were very helpful too… Highly recommended, 5 stars!
24 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Stephen,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided professional and efficient service, and that he was able to resolve the additional issue with your oven door as well. It’s also great to know our office team were helpful throughout the process. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Excellent
Helpful texts re arrival time.
Fitted new element andgave good advice on limescale. Also a new machine recommendation if replacement necessary.
22 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that the communication regarding arrival times was helpful and that the repair was completed smoothly. It’s great to know the advice provided on limescale maintenance and future appliance options was useful. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
A job well done
No further issues since the repair of a washing machine. A job well done.
10 avril 2026
Réponse de Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that your washing machine has been working well since the repair and that you were happy with the service provided. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Called to fix our tumble dryer
Called to fix our tumble dryer, company, company came out for inspection and found problem ordered parts and was supposed to come back to fix it quick, company sent out wrong engineer who didnt have th parts to fix it, then said 2 times they tried to come and no one was in but there was both times, engineer gets here third time round fixes it but leaves a mess and old parts all over the place, not happy
17 avril 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Ashley,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, particularly regarding the delays, incorrect attendance arrangements, and the condition the area was left in following the repair.
While we’re pleased the tumble dryer was ultimately repaired, we fully understand the frustration caused by the additional visits and communication issues throughout the process. Leaving parts and mess behind is also not the standard we expect from our engineers, and your comments have been shared internally for review.
We appreciate you taking the time to raise these concerns, as feedback like this helps us identify where improvements are needed within both our scheduling and service processes.
Kind Regards,
Dolphin Appliance Care
Andy H from Dolphin - what a great guy …
Andy H the engineer from Dolphin who came to repair the faulty left oven in our, new, Smeg range cooker was excellent. He identified the issue very quickly ordered the necessary replacement part and came back a few days later to fit it and the cooker is all working great now. Andy H is such a friendly and polite guy, absolute gent.
27 mars 2026
Réponse de Dolphin Appliance Care Limited
Thank you for your wonderful feedback. We’re delighted to hear that Andy was able to identify the issue quickly and complete the repair smoothly once the replacement part arrived. It’s great to know his friendly and polite approach made such a positive impression. Your kind comments will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Andy H came today and was a total…
Andy H came today and was a total professional- very friendly and knowledgeable
Very good representation for your organisation
Cheers Andy
31 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Peter,
Thank you for your kind feedback. We’re delighted to hear that Andy provided such friendly and knowledgeable service and represented the company so well. Your comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Andy H - what a great guy (Dolphin Appliance Care engineer)
What an absolutely wonderful guy Andy H the Dolphin Engineer is who came to repair our new Smeg Range Cooker (the left oven wasn’t working properly). On his first visit he identified what the problem was very quickly (a small broken component) and quickly arranged order of a replacement which he then came back to fit today to resolve the issue😀. Andy is such a friendly and polite guy and treated our home very respectfully. Dolphin management, he is an absolute credit to your company. What a guy 🙏🏻
(Job ref: 106348)
27 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sacha,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with the service provided and that the repair was completed successfully. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Fantastic service
Fantastic service ! Andy realised that time was an issue and booked an early morning visit for me on two occasions. The job was done professionally, quick and with no unneeded waiting ! Thank you Andy H
24 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Emma,
Thank you for your wonderful feedback. We’re delighted to hear that Andy was able to accommodate your timing needs and complete the repair quickly and professionally. Your kind comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
The engineer Aaron was fantastic
The engineer Aaron was fantastic, prompt and kept me up to date with the eta. Quickly found what the problem was and fixed it. Showed me what was broken and gave me advice on how to stop that happening again. He was friendly and polite, you have a great worker here!
18 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Mel,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided prompt, professional service, kept you well informed, and took the time to explain the issue and offer helpful advice. Your kind comments are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Excellent communication arrived within…
Excellent communication arrived within the time slot repair was quick and tested before leaving . Very impressed !
13 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Brian,
Thank you for your kind feedback. We’re pleased to hear that communication was clear, the engineer arrived within the time slot, and the repair was completed quickly and thoroughly tested. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Quick and professional
I booked Dolphin Appliance through Go Assist. The booking process was smooth and Aaron the engineer kept me informed of when he was going to arrive. He sorted things out very quickly and was friendly and professional. Thank you :)
12 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Annette,
Thank you for your kind feedback. We’re pleased to hear that the booking process was smooth and that Aaron kept you well informed and completed the repair quickly. It’s great to know his friendly and professional approach made a positive impression.
Kind Regards,
Dolphin Appliance Care
Patricia Urquiola fridge freezer
Very helpful . Good time keeping . Fixed problem with no issues
Marc C engineer
Ref 104380
4 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Darren,
Thank you for your feedback. We’re pleased to hear that Mark provided helpful service, arrived on time, and resolved the issue with your fridge freezer without any problems. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
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