Drayton by Schneider Electric Avis 

Love the system.

Fitted to whole house to give total control in every room and over water temp

Love the visibility and instant control that the App provides

Note sure about the insight data but on the whole very happy and pleased

Power saving mode is great when you go away

Main issues we had were not Drayton caused, the wi-fi we have needs a booster in the house and connecting to the Hub to get a good connection was problematic - eventually sorted and the installer didn’t really give a good overview of how the system works or what to do

The support C/S from Drayton is brilliant - fast; efficient; clear concise and responsive

Obviously impacted by price changes and weather but on the whole I think we are using less power (I know this as I can review on the App from our power supplier not Daytona data) but certainly have greater control and at our finger tips and no need to mess around altering radiator valves

I have 'Wiser' wi-fi controlled valve heads which give me full control, through the Wiser App, of every radiator and hot water and the flexibility that has provided me in optimising the heat load and setting up schedules, to minimise our energy consumption, has been magical!

In now the three years I have had the system, we have had to call Drayton Support on a few occasions and each time, our issue has been speedily resolved and that has been much appreciated.

So if you are looking for a simple and user friendly system with a manufacturer that stands by its products for the longer term, then you would have to go very far to find someone possibly better than Drayton

Your employee Gemma was really helpful and patient, a credit to the company.

Really pleased with the product, helpful online staff made sure I chose the right one.
Superb and very quick customer service both by phone and email to sort a small problem.
Would certainly recommend

Made a support call which was answered promptly. The operarive understood my convoluted explanation of a issue relating to an upgrade of a heating control. They implemented an immediate fix which remedied the issue. Perfect!

Well just chucked it in the bin. Bought last November. Unable to do a firmware update as it claimed it couldn't connect via Bluetooth even though I was changing temperature etc via it! Contacted support who got me to try lots of things. None of which worked. Left it as it was sort of controlling the c/h. However come this winter realised it was turning heating on and off at odd times. Despite seeing the 'flame' indicating calling for heat boiler/pump weren't running. Then a while later I would hear the relay click and on would come the heating. And no, I didn't have any of the 'smart' facilities enabled. Back in October contacted again about firmware update. Lots of emails and a phone call from a nice young lady who eventually admitted defeat and told me I was being raised to 3rd level support. Since then not a word even from the original young lady. At that time still in warranty. So avoid is my advice.

Please don’t buy anything from their online shop. Returned the parcel as it is and still after approx 20 days of them receiving it back, chasing for a refund. Bogus claims on their website of refund within 5 days.

Now not even replying back to my
Emails. Called customer service and they brushing me off stating we don’t know where the refund is and we cannot answer for our accounts department responsible for the refund.

Seriously, where should a customer go then?

Very quick email response to my query. I'd not set the timer up properly. I'm not a technical person so I rang them on the number they supplied. Spoke to a lovely lady called Karen who guided me step by step through the process. Nothing was too much trouble for Karen and her help and guidance was very much appreciated by this 72 year old senior citizen. Paul

Contacted them for technical support on their product that was installed. Quick reply from Gemma, easy enough instruction unfortunately didn't fix the issue but it's an installation issue not their fault ,Gemma was great though as it narrowed down the issue.

Great service by phone and email when I purchased a kit from Drayton. The kit arrived on time well packed. The instruction videos were really helpful. When I had a few issues I used the telephone support which was really excellent. It is so rare to find a company that actually provides timely and correct support through a human being that it really needs to be highlighted. Thank you!!

Required a new battery compartment in 2021 and Drayton sent me a replacement free of charge. I required another one this week, and again they posted it to me free of charge. Beat that if you can!!

Good customer service, when i had a problem linking with the app Gemma was very helpful

I purchased a Lifestyle LP241 controller. The instructions of wiring it in are poor in my view but after contacting Drayton they sent me full wiring instructions the next day via email. I am impressed by how easy it is too set up as I am not into too much technology . Time will tell on reliability but I like the Keep it simple method. Quick and easy.

A superb support service, efficient, quick and completely satisfactory. I had the pleasure of dealing with Karen who was professional and extremely helpful. I have no hesitation in recommending Drayton. Their TRV4 valves are excellent and so is their support back up, I wish more companies were as good !

We inherited our Wiser system when we moved house, but I've found the Hub and Thermostat really easy to use and very effective. The two times I've had to contact customer service they have been excellent - quick to respond to calls, talked me through issues clearly and simply, and helping me to troubleshoot and resolve my issue (which ultimately was not to do with the Wiser system itself, but the valve).

Installed 12 Wiser trv heads with 2 standalone thermostats. Connecting the system proved to be a challenge but after a few calls to technical the problem was resolved. The issue was my phone, used another family members and connected straight away. Had a little bit of teething problems setting up all the schedules but again a call to technical soon resolved this. The valve heads are nice and quiet and respond instantly. I have previously installed the Honeywell Evo home system and would say that the Drayton Wiser system works much quicker and better. The technical department are first class ! All my calls were answered quickly and efficiently and there even open all day Saturday. Well done Drayton.

For the second time I have had to contact Drayton to get answers. On both occasions I asked for simple explanations to my two problems as I am not very "techie".
Both queries were answered as I requested - simply.
Karen gave me the answers exactly as I wanted them. The service was first class, and I do not hesitate ihn giving 5 stars.

This company has good customer service. Even the best products occasionally fail so the way they sort the problem is a fair guide to the standards of a company.

A really great system. - Loving it so far !
My Wiser system was installed five weeks ago and so far so good.
My new Grant Eco Oil Boiler installer set up the Wiser Hub and replaced all the Radiator Valves.
We then added the Wiser WiFi Heads one by one and set up the system ourselves
We also set up the room schedules, having loaded the App on our Mobile Phones and iPads first.
The process was step by step but not difficult.
We found the signal strength in a couple of rooms to be a bit low. (Occasionally dropping off).
So we purchased an extra Wiser Smart Plug for £40ish to extend the RF Range and this has worked perfectly.
We had an issue with assigning a Table Lamp to the SMART Plug and in the end got into a conversation with Customer support.
Mike, Owen and then John, analysed our problem and with a couple of messages back and forward and resolved the issue.
Over all we are loving the functionality and flexibility of the Wiser system including the possibility to control everything remotely and whist away.
Also by only heating each room when we want to the temperature we want, we will be consuming less heating oil and thus saving money and the environment.
So, over all a happy Customer !

I was forced to replace my Digistat+3 with a new model. I am so pleased I have because the new version is so very much better.
But more than that, I had a minor issue, my fault, not Drayton's, and the service was amazing. I had a reply to my email the same day and the experts kept in touch until my problem was solved.
I really am so impressed with the service I received.