Drayton by Schneider Electric Avis 

The technical support from this company is excellent. They respond very quickly and give detailed advice. Your query isn’t concluded until you are satisfied.

Update: As per their reply below, I emailed their customer service but they haven't responded, so behind their nicey nicey public image is a culture of ignoring customers whose devices they've rendered useless.

"British Built to Last" is what Drayton put on their products and on the support page of their MiGenie user manual, but my smart thermostat only lasted until the company decided, with no warning, to deactivate their app/online service so my modern and expensive smart product worked with the limited capability of the pre-internet age device it replaced, leaving me having to shop for a new product again entirely at my own expense.

Having used Drayton products over the years I have always found them to be simple to use but mainly to be very reliable, I had a small query about a central heating timer unit so got in touch with Drayton customer services, I was quite surprised to get an answer so quickly, and the information given was just what I needed and solved my non problem. Many thanks to the C S team and also Drayton for the excellent products they make.

The wiser app works very well but the technical support offered by this company is without parallel. Today I rang them because a radiator thermostat wasn't working. I got straight through to the technical department and the issue was fixed within a few minutes. Were this the first time it might not merit my unalloyed praise but on the occasions that I have called for advice and help I have received it within minutes. Well done Wiser.

i contacted drayton when imy sm1 timer broke down, they really helped me, i am not technically minded but i explained my problem, and after some very good advice my central heating is now working. Brilliant !

Great customer service from Michael, needed a little help setting up the schedules. I've always found all the staff at Wiser so helpful. I bought my wiser 1 kit and a smart plug direct from Wiser to get the 2 year guarantee. Love it, it makes life so easy keeping the house warm when your away. Would highly recommend.

Gemma reply to my question on delta t was as follows: -

Its because to find the delta T you need to find the different between the flow and the return, not the ambient.
For example if the difference is 10 degrees between this would be a delta T of 1, 20 degrees between would be a delta T of 2 ect. I will pop the calculator below

Clearly the example makes no sense. When I commented I got the impression that she hadn’t rechecked her reply or read my comment properly. At no time did she say the example she gave was wrong and apologise for the error. Basically I am
Unhappy with her email replies

We had two Drayton TVR4 radiator valve heads that separated at the base of the plastic. I contacted Gemma at Drayton who explained that the problem was caused because the glandseals were leaking. I was told that this problem can be resolved and prevented by replacing the glandseals or checking them periodically.
Gemma was very helpful by kindly repairing them and promptly returning them to me. Thank you for an excellent service Gemma!

Finally decided to report the problem I experienced getting insight+ to complete successfully the eligibility check. Was happy I did, as the support team understood clearly what the issue might be and was able to resolve it following me taking a few steps. My only regret is that I did not contact Schneider support earlier.

following a swap of broadband provider I could not get my system to log onto the new router, the assistance received from the helpdesk was brill and they found a resolution within a few emails. great customer service

Moved into a new house with their heating system, no instructions left from previous owner. Contacted Customer Support, they helped me through resetting the system, logging in and reconnecting the devices.

Very helpful, would recommend.

Been using Wiser Room Thermostat since the lockdown, excellent product. Now have purchased an Insights IHD together work perfect.
I would hightly recommend Drayton products to everyone

Been using my Wiser unit for a couple of years without problems. Then I noticed the display unit wasn't showing my correct tarif or unit charge. Shortly afterwards, I realised the display panel was not getting any data from my gas or electricity meters. I rebooted but to no avail. I contacted Drayton help desk and they were excellent in diagnosing the problems. I received a number of messages within twenty four hours of my raising the issue. Shortly afterwards I was asked to send photos of various bits of infomation, mach addresses and the like. This I did and within a short time everything was working again. I had thought of ditching the unit but so pleased I reached out to Drayton for help.

I had a connection problem connecting to the Wiser app on my IPhone but it was resolved with the help of the Wiser team and thanks to them I’m back using
It.Thanks again.

I am changing my broadband but my new installation will not be completed when my old one has shut down & I wanted to know if there would be a way to operate the system without WiFi.
Sophie sent me a comprehensive list of instructions to help.
Excellent service.

Hi! Yesterday I sent out an email concerning a problem that was causing my wife and I much distress, and which involved the aforementioned Digistat. It was late yesterday afternoon and I was not expecting any response for some time. However at about 0945 this morning I got a call from a young lady in Plymouth who wanted to help. The young lady was called Gemma and she was great! Within about ten minutes our problem was resolved and we could feel the weight lifted straight away. It would be really nice in this day and age to record our great appreciation for your service. Thank you again.👍

I had a support issue whereby my new IHD (In House Display) was not correctly syncing up. I message the support team explained the problem, I received clear advise and instruction on how to extract the diagnostic information, the support team acted quickly on receiving the information and shortly after I received clear instruction on how to reset this was followed up by a further set of instructions to confirm that the pairing was complete.

All the way through this I was treated with courteously and respect by the two support team members that were assisting me. 10 out of 10 for customer service.

Having taken on a job for a customer with a very bespoke heating system. ( Multiple heat sources, multiple control manufacturers) I reached out to the tech team regarding bringing all of my clients under one banner ( and app )
Although at this moment in time it appears this isn’t possible due to external inputs incompatibility. I hope in time this will change as the shift away from combis is coming and more traditional control methods (pipe stats, Low loss header sensors )will be required and will eventually interface with the hubs. Either on a Voltage input terminal or remotely via RF.
Either way I can’t fault the time and responses back from Sophie on the tech team.

I ended up in the deep end having moved into a house with zillions of wiser controllers. Thanks to fantastic assistance from John, Charles and Mike in the support team at Wiser I'm no longer a newbie and am now enjoying the benefits of a very very smart heating system.

Excellent service from all on the technical desk at Drayton Wiser. I've had the system for many years and even so the technical team sorted my problem out within hours of me contacting them. Brilliant system and service