eSign.co.uk Avis 

The platform is ok but their cancellations are painful. No option to cancel online. Speak to someone and they take a phone number and disconnect the call. They also employ AI agents to filter your call.

your company enrolled me in an automatic recurring subscription without my explicit, informed consent and failed to provide any advance renewal reminders, in direct violation of UK consumer protection laws regarding subscription traps and unfair commercial practices. Multiple calls and emails later you have still not responded to my request to cancel and refund the money charged.

Update 24/10/2026 - Despite below message from the fraduant company they have made not attempt to respond to my emails or phone calls asking for refund.

Absolutely abhorrent company. Not the company but the CEO Mark.

I have called and emails numerous times for over a YEAR as I terminated my contract with them and they have continued to take my money.

I have called and emailed so many times that I have lost count only to be told each time on the phone "The person you need to meet with is our director Mark, I have marked this as urgent and he will call" he NEVER calls.

Emails to their info@ simply get ignored completely and not responded to.

This is the most embarrassing company I have had the displeasure of working with. PAY ME BACK MY MONEY YOU LEECHES.

Response to reply: 1000% correct company. Same as everyone elses reviews. Your info@ email also does not respond. Your team also mention Mark specifically and, now, not only Mark, but a member of the accounts team was also supposed to call me. Nope, of course they never did.

Dreadful company. We have been trying to contact their customer service and sent 5 emails but they have never responded! They are not interested in sorting out our issue whatsoever. Basically, we need our account to be linked to a different email address as the person whose email was linked left the business. We have been trying to get this sorted for 5 years now!

Fizza was so helpful from start to finish!

Although it took a while to get working she did as much as she could to help me and the company.

Wish it could've been pushed to the developers sooner though.

Really easy to get up and running with E-Sign.
I believe it took us a day to get enrolled and set up.
Really easy to use! thank you Fizza!

We've been using eSign for a few months now and it's made our document process much smoother. The platform is easy to use, clients have had no issues signing documents, and the setup was straightforward. Overall, it's saved us a lot of time compared to our previous process and has been well received across the business.

Used to be fine but when you encounter an issue it's hard to get in touch - emails don't get a response (sent multiple over the course of a month) but eventually after much waiting got through via online chat. They did not resolve my issue nor offer an apology. Really disappointing - other companies would have resolved this so easily

Trying to contact E-Sign to discuss changes which have been made to our account which involved significant changes to the agreed setup, the agreed service and significant price increases without any explanation or communication from E-Sign. Initially we got straight through to a very helpful person who promised to looking into the situation along with a manager as a matter of urgency.

However, E-Sign are now not answering phones or responding to emails and having read other reviews it is clear that this has become normal and an acceptable service practice for E-Sign. Surprised because they were excellent when we signed up 2022. I suppose things change when companies grow and put their focus on profit, at the expense of loyal customers. Awaiting E-Sign's response and so I will update this review further once I know the outcome and what they can do to resolve our concerns.

Appalling experience .... paid to upgrade but didn't receive the service for which I paid. Customer service non-existent. My phone calls and emails to them went unanswered.
AVOID!

Great product let down by poor support when it is needed.

User beware - subscriptions are non-refundable/transferrable, so if you have a member of staff who leaves you will be unable to transfer the subscription over to another member of your team - this is a major issue as far as I am concerned.

When support is needed, their chat system is very poor - responses take [quote] 'a few hours' (pretty poor for an in-built chat-system) and responses when they are provided are curt, at best.

** edit ** - June 2026 - We're going to be binning this company as soon as our subscriptions expire - now been hit with a maximum of 100 envelopes (despite how many licensed user we have) per month on the standard (paid) plan (@£200.00+VAT per year) - absolutely ridiculous.

Enshitification of a service in its purest form.

I have used e-sign for a number of years across various businesses and right now have two accounts - Both of which I am now closing due the lack of support with a ongoing technical issue on the platform. Since the 2nd Feb 2026 clients cannot upload files in JPG or PNG format, e-sign response can they not do it as a PDF, what a shocking customer experience imagine asking your client please take a pic of your ID and now please export as PDF before you upload, what a JOKE!
I have had a open chat for over 5 days that has not been picked up and emailed support with a complaint and no response so it sums E sign up ..... they do not care about their customers or your customers. My advice stay away.

Poor experience. We used E-Sign for around 5 years. In 2024 we suddenly had our envelope usage slashed in half, when we queried why they told us an email went round (We never received it) explaining they were limiting usage and prices staying the same which meant less service for the same price. After complaining E-Sign honoured our original agreement until the end of our 12 month agreement. The product shouldn't be changed half way through a 12 month agreement anyway.

In 2025 we received communication again that they were going to be reducing the level of service again, but, keeping the prices the same. When questioning why they were yet again attempting to do this mid contract, we were met with no help and just told we need to either pay the new prices or leave.

In the end we settled on a pro rata refund but, not before months of unanswered emails requesting support / answers for why they were trying to change the terms of the contract, massively unfair in our favour, mid contract period when we had already paid up front.

Very poor business operations.

AFTER filling out our form, giving esign all our private information, there are two ways to "pay" for the free will they advertised. Crap company. Don't be suckered in. And Don't Use E-Sign. Ripp off company that sucks.

Absolutely unacceptable experience.
I was charged twice for a subscription—once for the Personal Plan (which I had selected) and again for a more expensive Standard Plan that I never signed up for. When I contacted the company to address the issue, I received no reply. Despite following up, my emails were completely ignored.

Mistakes can happen, but the real issue here is the complete lack of communication and accountability. It's deeply frustrating to be left without support while being overcharged. As a paying customer, I expected at the very least a timely and professional response.

Very poor service and a disappointing experience overall. Proceed with caution.

very easy to use, and signees can add their signature without needing to buy the package

I've used E-sign for several years. It's easy to use and the support team are very helpful.

E-sign is a great product very user friendly, the tracking of the document makes this super easy to remind clients to sign.

E Sign made my daily job automated. Thanks

I told you to keep the £10 and send my £96 overpayment. You told me to contact, which I did and you NEVER made the payment. Now you are staying you paid me £10 which is a lie. Therefore, I haven’t received my £96 nor have I received the £10 you claimed you paid. Alright, post the payment record here to prove you are not a deceitful lot. Do not say it is against company’s policy, I am giving you permission. I will keep reviewing regularly, until you pay up. This is the only way, to warn other members of the public. An HONEST review. It has been 2 years!!!!!