eSign.co.uk Avis 

114
•
TrustScore 2.5 sur 5

2,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

The platform is ok but their cancellations are painful. No option to cancel online. Speak to someone and they take a phone number and disconnect the call. They also employ AI agents to filter your cal... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Dreadful company. We have been trying to contact their customer service and sent 5 emails but they have never responded! They are not interested in sorting out our issue whatsoever. Basically, we nee... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Used to be fine but when you encounter an issue it's hard to get in touch - emails don't get a response (sent multiple over the course of a month) but eventually after much waiting got through via onl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've been using eSign for a few months now and it's made our document process much smoother. The platform is easy to use, clients have had no issues signing documents, and the setup was straightforwa... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de logiciels

Écrit par l'entreprise

eSign is a secure document management contract automation company, trusted by nations, governments, businesses, healthcare and education providers globally. Based in the UK, our network infrastructure is second to none, using energy-efficient servers housed in independent data centers. Our powerful, trademarked, proprietary software is flexible, allowing easy integration and our committed team will work to find a bespoke solution for your needs. We are accredited by ISO 27001, ISO 9001 and PSN and our product has approved government status.


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2,6

Bas

TrustScore 2.5 sur 5

114 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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2,6

Tous les avis

(114)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Maximum file sizes are way too small…

Maximum file sizes are way too small for some full documents.
Addition of ".pdf" on the end of all file names is duplicated.
Time taken to upload documents is too long.
Website regularly crashes during the work day, stopping us from being able to use it.

Edit due to reply:
I appreciate that with every negative review you are pushing the blame back on the customer & very rarely seem to take ownership & responsibilities for your problems.
I happen to have multiple email exchanges with your team apologising for server issues & the fact that you have definitely not had 100 coverage of your system.

28 février 2024
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your review. If you contact our support team, they will be able to resolve your file name and upload issues. Neither the E-Sign website nor platform have experienced recent outages, as you state. We have maintained 100% availability, therefore, we suggest checking your local network.
Edit due to customer reply:
I'm sorry you are not happy with our reply. We try to help all customers as much as possible when they contact us via our support channels, and if there is an issue with E-Sign we are happy to take responsibility and fix the issue as best we can. Your initial message implies that you are currently unable to use E-Sign, which you now say is due to server issues, however, this simply isn't the case, as the availability issue you are referring to occurred many months ago. We are happy to consider providing you with a refund if you are unhappy with the service. If you contact support@e-sign.co.uk, somebody will assist you.

Noté 5 sur 5 étoiles

Excellent services provided

Excellent services provided

28 février 2024
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you very much for the 5 star rating. We really appreciate it.

Noté 5 sur 5 étoiles

E-sign easy to use and wonderful customer service

E-sign is a really easy system to use and as a company their customer service is excellent.

I like the fact that they are UK based and that you can contact someone who will always get back to you regarding any queries.

If there was one thing I would suggest could be improved, it would be the speed at which the documents download on to the system, but it is a very small thing.

23 février 2024
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Hi Gill, thank you very much for the 5 star rating. We pride ourselves on our customer service, so we are delighted to hear your positive comments. In regards to your feedback about the document download speed, we believe this is not an issue for most of our users so we will have a look into this for you. Kindest Regards.

Noté 5 sur 5 étoiles

We’ve used used esign for a few years…

We’ve used used esign for a few years and the platform is easy to use. their customer support team have always been very responsive and helpful. Would recommend esign to any business!

5 décembre 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Hi Michael, thank you very much for your 5 star review. We are delighted to have you as a customer and to hear that you have found E-Sign to be beneficial to your business.

Noté 1 sur 5 étoiles

ESign

We bout the application for esigning of financial statements which should online have signatures function.

We have requested the support team to remove date and time so people can just sign their name where required like DocuSign which most of banks use you only sign or type in your name.

Unfortunately we were told only signatures function is not permitted the date and time will have to be thier.

We have many services providers who wanted to sign in but with our experience we recommended DocuSign.

You really need to have only name signature function

13 octobre 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Hello,

Thank you for your feedback. However, it's unfortunate that you failed to understand how the platform works during your trial and before you entered payment details. We are unable to change the platform as a consequence of the feedback from one user, as all of the other users of E-Sign are happy with how the signature placement fields works.

Noté 5 sur 5 étoiles

Great solution for our group of Schools.

We are a group of three schools operating across six sites supported by a Central Team, so were looking for an electronic approval solution that would bring about significant efficiency, both in time and paper/print cost. We wanted a user friendly system that would comply with finance policy, manifest maximum engagement from all Signatories, and had the capability to offer more as we grow as an organisation. E-Sign fits the bill on all fronts for us from affordability, cost savings, accessibility and functionality perspectives, right through to tried and trusted customer service, support and data security. We spent our first year on the Business Plan to embed this new way of working into our processes and we are now ready to roll out E-Sign access to other Central departments as we upgrade to the Enterprise subscription. The User Guide, chat facility, training offer and support provided by E-Sign is all really helpful and the team are always responsive when we get in touch. It’s also reassuring that the Data Centres are in the UK and are managed by E-Sign.

8 novembre 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for taking the time to leave us a 5 star rating. We are delighted to have you onboard as a customer and are happy that you are finding E-Sign to meet all of your requirements. We look forward to working with you on the roll out to more departments!

Noté 5 sur 5 étoiles

E-Sign user-friendly platform

E-Sign user-friendly platform, coupled with the efficiency and security it offers, has significantly improved our document signing processes.
We couldn't be more satisfied with the service.

25 septembre 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for taking the time to leave us a 5 star rating. We are delighted to hear you have had a positive experience using E-Sign.

Noté 5 sur 5 étoiles

Simple and effecient tool

E Sign is a great and simple tool to use for electric signatures. On top of this, they have effecient and helpsul customer support team who are on hand to help.

12 septembre 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for taking the time to leave us a review. We are delighted to hear you have enjoyed using E-Sign.

Noté 5 sur 5 étoiles

Great e-signature solution

In our initial search for a digital signature solution, we looked at all the usual names, but found them to be very difficult to engage with, some were cumbersome to use and deploy, and all of them came at a fairly high price tag per license. We came across E-Sign and were very glad we did. Engagement was easy; they were very helpful and professional in their approach to our requirement. The solution was simple to use, has a great management portal, and the price met our expectations. We now use the product for our own internal use and have recommended and deployed it into our customers when we get requests for signature solutions. E-Sign’s ongoing support is excellent, and they are continuously improving and developing their solution.

6 septembre 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for taking the time to leave us a 5 star review. We are delighted to hear your positive feedback on how you have found using E-Sign. We pride ourselves on our easy-to-use platform and providing the best possible customer experience.

Noté 2 sur 5 étoiles

Unbelievably slow

Unbelievably slow. You get a file with 4-5 documents, you signing one- by the time you finish it, some boxes disappears from the top that you already filled in.. Once you finish one document, press on to next one and you can go for a smoke- takes ages to load.. They must be using servers in Africa or something
Edited after ensign replay:
Dear esign, please don't, devices and Internet speed does not effect speed in any way. I tried on mobile with mobile Internet, on mobile with WiFi on fibre optics, on tablet with mobile and WiFi, and eventually most of signs I do on my powerfull new pc with hard wired 900mbs fibre optic Internet. So please stop your bs- esign is extremely slow, I wish you invested some money on your servers. I can make a video and upload on YouTube to expose your lies blaming my 4 different devices and different Internet 😄

5 septembre 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Hello Paul, Thank you for your feedback. We are sorry to hear you had a bad experience using the platform. E-Sign's servers are based in the UK. E-Sign is designed so it is simple and easy to use, offering high processing speeds. Connectivity and processing issues can sometimes be caused by user devices and local networks. Most users have a positive experience using E-Sign, however if you are unhappy with the service, please contact our support on support@e-sign.co.uk and we will be happy to try and resolve the issue.

Noté 5 sur 5 étoiles

e-Sign is the quickest and easiest way…

e-Sign is the quickest and easiest way to get our non-exclusive contracts and other documents signed by our recording artists on our independent label. UPUK Records had lots of difficulties with dodgy scanned documents and badly photographed signatures in the past. Now it's all simple and functional!

2 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for leaving us a 5 star rating. We are delighted to hear E-Sign has simplified and streamlined your document processes.

Noté 5 sur 5 étoiles

eSign is easy to use for both myself…

eSign is easy to use for both myself and the signees.

16 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your positive feedback. We are happy to hear you have had a positive experience using the platform.

Noté 5 sur 5 étoiles

Easy to use

Easy to use. The instruction are well laid out

18 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for leaving us a 5 star rating. We are happy to hear you find our platform easy to navigate.

Noté 5 sur 5 étoiles

Really simple and efficient system

Really simple and efficient system, user-friendly, and does exactly what it's supposed to. I never had any issues while using it.

18 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your 5 star rating, we are very happy to hear you've had a good experience using E-Sign.

Noté 5 sur 5 étoiles

Support is prompt and they go the extra…

Support is prompt and they go the extra mile! Great support team.

18 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your 5 star rating. We pride ourselves on our customer support so we are delighted to hear your feedback!

Noté 5 sur 5 étoiles

Impressed

I am impressed with the ease of use and the tracking capabilities of e-sign. Very effective and efficient.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your 5 star rating. We are delighted to hear you are enjoying using the platform.

Noté 5 sur 5 étoiles

Quick and Simple Process

I found using E-Sign very straightforward to set up and use. It certainly expedited and simplified the contract signing process for me.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your positive feedback. We are delighted that you have found E-Sign to have streamlined your contract signing processes.

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