eSign.co.uk Avis 

114
•
TrustScore 2.5 sur 5

2,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 2 sur 5 étoiles

The platform is ok but their cancellations are painful. No option to cancel online. Speak to someone and they take a phone number and disconnect the call. They also employ AI agents to filter your cal... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Dreadful company. We have been trying to contact their customer service and sent 5 emails but they have never responded! They are not interested in sorting out our issue whatsoever. Basically, we nee... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Used to be fine but when you encounter an issue it's hard to get in touch - emails don't get a response (sent multiple over the course of a month) but eventually after much waiting got through via onl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've been using eSign for a few months now and it's made our document process much smoother. The platform is easy to use, clients have had no issues signing documents, and the setup was straightforwa... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de logiciels

Écrit par l'entreprise

eSign is a secure document management contract automation company, trusted by nations, governments, businesses, healthcare and education providers globally. Based in the UK, our network infrastructure is second to none, using energy-efficient servers housed in independent data centers. Our powerful, trademarked, proprietary software is flexible, allowing easy integration and our committed team will work to find a bespoke solution for your needs. We are accredited by ISO 27001, ISO 9001 and PSN and our product has approved government status.


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2,6

Bas

TrustScore 2.5 sur 5

114 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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2,6

Tous les avis

(114)

12 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Useful but needs improvement

Not bad, good idea but the software needs a bit of improvement. digital signing is very useful and for the most part it works for most people. the ability to send docs and get them filled out and signed all digitally is very useful. However the mobile site is quite slow when loading docs and if you have big fingers can be difficult to fill out certain text fields. the desktop site is quite slow in general. there's no option to save a draft and there's no notification of a timeout, so if you happen to take a bit too long you have to start all over again. all in all not too bad

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your feedback, we are currently in the process of addressing some of these issues and will update your further soon. However, the user's connection can also be a factor with the processing speed.

Noté 3 sur 5 étoiles

Date Format Wrong

I wish that the date format used by E-Sign was in the international date format (DD-MMM-YYYY) and not in a form that is not fully clear to all who sign and read.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your feedback, we are currently in the process of addressing this issue. We will be revising the date format soon to ensure its more accommodating for all users in different locations.

Noté 3 sur 5 étoiles

E-Sign is helpful, but not without issues.

It is great that I can send documents out for signing and get evidence back. The platform is easy to use when creating envelopes to send. I find this really helpful for ISO, FORS, H&S, and HR documentation to be able to communicate quickly and easily to everyone inside, and outside the organisation. The search function could be improved. An example would be seeing who has signed what in one place. A reduction in emails would be a massive benefit because sending an envelope to multiple people means all of them get an email when someone has signed; this provided me with many complaints and requests for me to not use the system. I now send out envelopes to individuals so they are not bombarded with emails. This results in me getting two emails for each person, one to say they have signed the document, and other to say they have signed the envelope. One email would be enough. If the downsides listed above could be sorted the system would get 5 stars.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your feedback, we will take this onboard going forward when planning for changes.

Noté 5 sur 5 étoiles

Great customer support

We have been using e-Sign for two years now and we are very happy with the service and the helpful staff members dealing with our queries. The service has really transformed our processes and almost all of our signatures and approvals are now done digitally which saves paper and storage.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you leaving us this positive review. We pride ourselves on providing the best possible customer experience so it is great to hear your feedback. We're also delighted that you have rolled out e-signatures to all of your signatures!

Noté 5 sur 5 étoiles

Very easy to use and great value for…

Very easy to use and great value for money. Have been using for a number of years now and find the system very user friendly and much better than some of the more expensive platforms out there

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your 5 star rating and for being a loyal customer of E-Sign. We are proud to provide an easy to use platform that is accessible to all and also cost-effective.

Noté 3 sur 5 étoiles

Following a call to support over 2…

Following a call to support over 2 weeks ago we sill await a promised call back and or email regarding AES/QES qualified signatures.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your feedback, I'm sorry you haven't had the support you need, could you please email support@e-sign.co.uk and I will ensure you have a response within 24 hours.

Noté 4 sur 5 étoiles

Great for customer based roles

ESign is really easy to use and it is a great way to get documents signed quickly. The signature created includes the customers name, sign and date which is all key information. Sometimes I do think that customers may need additional guidance on how to use ESign as the thought of an electronic signature can be daunting for some. There are help videos and links to website but having a printable guide would be best for elderly people. Despite this, ESign makes my work life a lot easier.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your positive feedback. We are delighted to hear that you have found added value from using E-Sign.

Noté 5 sur 5 étoiles

Works very well

Works very well and does everything needed, much more competitively price compared to other e-signature companies and with unlimited documents that can be sent.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you leaving us a 5 star rating. We are delighted to hear that you enjoy using E-Sign and the different features we provide.

Noté 5 sur 5 étoiles

Review

It's so easy to use and everything is laid out in such a way that even a novice could get what they need done.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for leaving us a 5 star rating. We are delighted to hear that you find the platform easy to use.

Noté 1 sur 5 étoiles

No pay as you go option

E-sign have removed the pay as you go option and the other packages are not suitable for my needs. I am now unable to access my account with years worth of important contracts stored on it.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your feedback, the feature rich subscriptions we offer our customers provide excellent value for money.

Noté 5 sur 5 étoiles

Excellent system

Fantastic customer service. The site is super easy to use. It is far more reasonable than its competitors and I have recommended it to many colleagues.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you so much for your feedback. We pride ourselves on our customer service and ensuring that our services are easy to use and cost-effective.

Noté 5 sur 5 étoiles

Great Service

Easy to use service, enables e-signatures to be added to be PDF docs. Recommend for any SME business.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for leaving us a 5 star rating. We are delighted to hear you are enjoying using the platform.

Noté 5 sur 5 étoiles

Simple signing process

E-Sign makes it simple to issue agreements and have them signed by a third party. Its interface is clean and intuitive. As opposed to sending agreements via email, it saves a lot of time and produces better final documents. I appreciate the ability to send reminders via email and at intervals to help complete the process. The field tags option has been great for quickly inserting text and signature boxes. E-Sign have been adding new features and I hope they will continue to do so - e.g. in future, saved template messages to go out with an envelope would save time and perhaps a way of being notified if the recipient's email generates an out-of-office auto-response.

16 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for taking the time to leave us a review. We are delighted to hear your positive feedback about the different features we offer, such as reminders and notifications. We are always working on new features and updates to continuously improve the platform.

Noté 5 sur 5 étoiles

Quick and easy document signing

E-Sign is very simple and quick to use, send off your documents for signature, you can set each signature request for reminders to be sent daily.
The timestamp function is impressive.
It lets you see if someone has viewed the document, even if they haven't yet signed it.
It really is great

16 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your 5 star rating. We are delighted to hear your positive feedback.

Noté 5 sur 5 étoiles

Website is clear and concise and is…

Website is clear and concise and is easy to navigate. Some other digital signature websites are overly complicated and therefore difficult to use and E-Sign is not. Would highly recommend!

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for your positive feedback about our website. It is very much appreciated.

Noté 5 sur 5 étoiles

Good service

Good service. Easy to use. Branded emails.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for giving us a 5 star review. We are delighted you have found it easy to use.

Noté 5 sur 5 étoiles

Great Product

Great product and service - easy to use and highly recommended.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for taking the time to leave us a review. It is great to hear your positive feedback.

Noté 5 sur 5 étoiles

Easy to use and navigate

Easy to use and navigate. I have been using E-sign for some time and have tried other online signature providers and E-sign provide everything I need in an easy to use format. On the rare occasion I have had to contact support, they have been knowledgeable and quick to respond.

17 août 2023
Avis spontané
Logo de eSign.co.uk

Réponse de eSign.co.uk

Thank you for leaving us a 5 star review. We are delighted you have had a positive experience using our platform and dealing with our customer support team.

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